In order to make the majority of patients more convenient, more effective and more comfortable, recently, the "one-stop" service hall of Tiedong Campus of Anshan Central Hospital has been upgraded, so that patients can enjoy a convenient, orderly and efficient medical experience.
According to reports, the "one-stop" service hall of the central hospital has achieved remarkable results since its establishment on June 6, 2023. By centralizing the service matters scattered in the outpatient department, information department, medical insurance and other departments into the one-stop service hall, patients no longer run around for business, and truly realize more information, less errands for patients, and more convenient services. In the past year, the leaders of the hospital have been guided by the needs of patients, and often go deep into the service hall to carry out research, listen to the opinions and suggestions of patients, and continue to optimize services to meet the needs of patients. On the 6th, the hospital's "one-stop" service was upgraded again to further optimize the service process, integrate the service business, improve service efficiency, and greatly improve the medical experience of patients. At present, patients can handle a number of services in the service hall in a "one-stop": medical record copying; Approval of ultra-chronic diseases, approval of high-value drugs, approval of outpatient prenatal examinations, registration of work-related injury patients, examination of chronic diseases, inquiry of drugs, consumables, diagnosis and treatment ratio, consultation of reimbursement policies in different places; Issuance of outpatient and inpatient medical certificates, approval of birth certificates, handling of death certificates and reissuance of death certificates, approval and approval of bedside color ultrasound for inpatients, approval and sealing of copies of outpatient examination reports, printing of hospitalization expense details, and approval and sealing of 120 emergency green channels. The service hall has also added a new special person guidance service, and at the same time, free drinking water, sewing kits, reading glasses, paper, pens, scissors, band-aids, candy and other items are provided for patients to use.
In the next step, the "one-stop" service hall of the central hospital will further improve the level of standardized management, establish and improve the mechanism, cultivate "multi-functional posts" talents, and let the "one-stop, one-window, and one-person" model provide patients with more timely, convenient and intelligent high-quality medical services.
All-media reporter Bassi