In recent years, with the in-depth promotion of the national "dual carbon" strategy, the new energy commercial vehicle market has ushered in rapid development opportunities. This trend not only puts forward high requirements for the product layout of car companies, but also poses new challenges to the after-sales service system of car companies. For users in the logistics and transportation industry, the timely repair and maintenance of vehicles is directly related to operational efficiency, and the disconnection of any link may cause a lot of losses, and the service guarantee of new energy commercial vehicles is very important.
In the face of challenges, JAC 1 Card will make another "big move", which will build a smart and foresight service system and set up two centers, aiming to solve problems for users more efficiently. Recently, the relevant person in charge of the service department of JAC 1 card made a detailed analysis of the above-mentioned new energy-related services and issues of concern to the industry.
Create a smart and foresight service system
The cloud regularly completes a comprehensive "medical examination" of the vehicle
For users, vehicle stability and reliability are crucial to transportation efficiency and cost, and users demand stable and efficient operation of the vehicle, while at the same time hoping that faults can be quickly and professionally handled. However, the technical complexity of new energy vehicle maintenance has risen, and it is difficult for traditional maintenance personnel to deal with it.
JAC 1 Card is well aware of the challenges and opportunities brought by this change. According to reports, JAC 1 Card will be committed to building a strong wisdom and foresight service system. By collecting massive data generated during the operation of the vehicle in accordance with the requirements of the national standard, JAC 1 card can realize fault detection and predictive maintenance of the vehicle, and the cloud can conduct a comprehensive "physical examination" of the vehicle on a regular basis, similar to the real-time scanning of the vehicle's "heart, lungs, liver" and other components, quickly locate the fault and predict potential problems, and ensure the best state of the vehicle.
The service leader said: "JAC 1 has built an intelligent diagnostic system by collecting and analyzing various data from the vehicle. When there is an abnormality in the vehicle, the system can quickly identify and give accurate solutions, and the maintenance personnel only need to follow the system prompts to solve the problem quickly. In addition, the system can predict possible failures of the vehicle and notify maintenance personnel in advance for inspection and maintenance, avoiding transportation interruptions and losses caused by failures. ”
It can be seen that in the face of the challenges of complex and intelligent vehicle structure, JAC 1 card realizes real-time fault monitoring and predictive maintenance of vehicles, helps users improve transportation efficiency, reduces operating costs, and meets users' needs for vehicle stability and after-sales service.
Establishment of "Two Centers"
Carry the wisdom and foresight transformation of new energy services
In addition to the different vehicle structure of new energy vehicles from traditional fuel vehicles, the power is also different, and the battery problem of pure electric products has always been the focus of attention of logistics users.
As the core component of electric vehicles, the stability and safety of the battery are not only related to the overall performance of the vehicle, but also directly affect the user's benefits.
However, in actual operation, problems such as unstable battery voltage and short battery life occur from time to time. Among them, the most common is the inconsistency of the battery voltage, even in a group of seemingly normal batteries, there may be a certain battery voltage is significantly different from other batteries, which undoubtedly buries a hidden danger for the stable operation of the vehicle.
JAC 1 Card is well aware of its seriousness, and has taken a series of innovative measures to establish "two centers" to provide users with a more stable, efficient and safe service experience.
First of all, JAC 1 has established a nationwide monitoring and predictive maintenance center. The center is responsible for the operation and fault monitoring of the vehicle, and is responsible for "prescribing" the faulty vehicle; through the big data platform to improve the overall diagnosis ability of the JAC 1 card; the center uses advanced algorithms and data analysis technology to monitor and predict the battery status of the vehicle in real time, once it is found that there are potential problems in the battery, motor, etc., the center will immediately send early warning information to the service station, and guide the service station to carry out accurate maintenance. In this way, users can know the status of the vehicle in the first place and avoid shipping delays due to battery problems.
Secondly, JAC 1 Card will set up 5 training centers in the future to improve the maintenance capacity of service stations by training high-level technicians and establishing professional teams. Select a group of skilled and experienced masters, through systematic training and assessment, so that they can solve complex battery problems experts. At the same time, JAC 1 Card has also set up a "difficult and miscellaneous diseases" solution team composed of talents in R&D, technology, service and other aspects to provide strong technical support for the service station.
The first regional service training center of JAC 1 Card was unveiled in Wuhan
With a series of innovative measures, the JAC 1 card is used to overcome the challenges in the battery field of pure electric vehicles, which will further enhance the user experience.
Plan for digital transformation
Provide users with efficient services in the first time
For new energy light trucks, it solves the basic problems of the whole vehicle and core components, and also considers how to achieve efficient services and keep up with the pace of logistics users.
Because the traditional management mode and after-sales service mode are often difficult to meet this demand, especially in the vehicle information acquisition and maintenance service response, there are some shortcomings.
For this reason, JAC 1 card gives the answer. The person in charge of the service department revealed: "JAC 1 Card is actively planning for digital transformation. By setting up a professional team to carry out digital integration work in the monitoring center, the detailed data of vehicles from factory to scrap are fully integrated. This way, you can see at a glance when the vehicle was purchased, its current status, as well as its repair history and complaint history. ”
According to reports, when the logistics vehicle fails, the user only needs to go to the service station for inquiries and can quickly obtain the required information. At the same time, the digital system of JAC 1 Card can also push user data to maintenance technicians and service stations in real time, ensuring that they can understand user needs in the first time and provide accurate and efficient services.
In this way, JAC 1 Card not only solves the problems of vehicle information acquisition and maintenance service response in the logistics industry, but also greatly improves transportation efficiency and service quality.
Only by thinking about the problem from the user's perspective can we truly understand their needs and provide the most intimate solutions. JAC 1 Card not only wins market recognition for its excellent product performance, but also comprehensively improves the user experience through innovative after-sales service systems, such as predictive services, professional solutions to battery problems, and digital transformation. These measures not only ensure the efficiency and stability of transportation, but also greatly enhance the trust and satisfaction of users with the brand, bringing more efficient and professional services to users. (Moonlight)