Recently, in the sharing app, many netizens shared their experiences of buying train tickets on Taobao Fliggy. If you are not careful, you may have to spend dozens of dollars more if you submit the order and pay too hastily.
▲Netizens shared their experiences of buying train tickets on Fliggy
During the May Day holiday, the reporter also tried to buy a high-speed rail ticket from Shanghai Hongqiao to Beijing South Railway Station on Fliggy. Although the second-class ticket price from Shanghai Hongqiao to Beijing South Railway Station is 576 yuan, the actual deduction is 635 yuan, including 59 yuan/person worry-free travel add-on.
So, if a customer wants to unsubscribe from the travel worry-free add-on package bought by "hand", how to operate? The reporter contacted Fliggy's customer service, and the manual customer service replied that the travel worry-free add-on package cannot be unsubscribed.
▲The manual customer service said that the travel worry-free add-on package cannot be unsubscribed
If a customer wants to unsubscribe from an add-on, how can they do it on Fliggy?
The reporter clicked on the Fliggy customer service dialog box and sent the words "unsubscribe and travel worry-free", and immediately received a link to "apply for unsubscribe". After clicking "Request Cancellation", the cost of the Travel Plus package will be credited immediately.
▲You can unsubscribe from the add-on package in the customer service dialog box
Please pay special attention when cancelling train tickets
When the reporter chose to refund the ticket for personal reasons, after checking the bill, he accidentally found that he only refunded 576 yuan in the end. Although the refund process went smoothly, the cost of the Travel Plus Bundle was not refunded to the linked account.
▲ In the case of a refund, the cost of the add-on package cannot be automatically refunded to the account
In the end, the reporter applied for "unsubscribing and traveling worry-free" through the Fliggy intelligent customer service dialog box, and the corresponding fee of the additional package was refunded in the original way.
▲The cost of the add-on package can be refunded upon request
There are also many netizens on the Internet who share their experience of unsubscribing from add-on packages. A netizen was blocked from applying to unsubscribe from the add-on package a few days after the end of the trip. However, when he said that he wanted to make a further complaint, Fliggy's customer service took the initiative to contact the netizen and refunded him.
▲Netizens shared their experience of unsubscribing from add-on packages
When you book train tickets, air tickets, and hotels through travel apps, you will often see a variety of add-on packages. The reminder words of these add-on packs are often very inconspicuous, and Xiaohong hereby reminds everyone to avoid checking these add-on packs in the first place. In case you accidentally purchase these add-on packages and do not need these additional services, you can actively contact customer service or call 12315 to unsubscribe.
Reporter: Huang Junshu
Image: Huang Junshu
Source: Shanghai Hongkou