In order to further increase the depth and breadth of medical insurance policy publicity and deliver medical insurance services to the people's doorsteps, Nanqiao Town actively carried out the "accompany you" activity of medical insurance services. Recently, Nanqiao Town's "medical insurance service through train" drove into Guangming Village's home-based classrooms and enterprise buildings, so that villagers can handle medical insurance business and enjoy medical insurance policy services without leaving the village and employees without leaving the company.
Send services, warm the hearts of the people, "through train" into the home-based classroom
Guangming Village
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"Sister, can you give me a new medical insurance book in your car today? As soon as I arrived at the homestead class in Guangming Village, an old man took out his social security card and couldn't wait to ask. In less than five minutes, the new medical record book was replaced, and the old man was very satisfied and praised the convenient service experience brought by the little blue car.
In addition to the on-site business, the staff also answered the questions raised by the villagers with enthusiasm, including the reimbursement ratio of medical insurance and long-term care insurance and other issues of more concern, the staff used popular words to solve the doubts for the villagers, and sent the latest service manual, so that the villagers can understand the medical insurance policy, and the "through train" realizes the "zero distance" between the acceptance window and the villagers, and improves the satisfaction of medical insurance services.
Send policies, solve problems, and drive the "through train" into the enterprise building
Chinese Shou Fengxian Branch Company
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Nanqiao Town Reception Center United District Medical Insurance Center went to Chinese Life Fengxian Branch Company to interpret policies and relieve confusion for enterprise employees. The District Medical Insurance Center vividly interpreted the policies such as the promotion of medical insurance electronic vouchers, the conditions for receiving maternity benefits, the filing of medical treatment in different places, mutual aid payment, and comprehensive burden reduction through cases, which were well received by the employees and had a warm on-site interaction.
The staff of the Nanqiao Town Reception Center drove the virtual "through train" into the event site to communicate face-to-face with the service recipients. "What should I do with medical insurance if I change my city to work?" "My family is now in a state of flexible employment, what kind of medical insurance treatment does they enjoy?" The staff analyzed and patiently answered each person's different situations.
The employees of the enterprise are usually busy with work and have no time to go to the window to inquire about the medical insurance questions, which were answered one by one in the on-site interaction, and they praised such medical insurance services as really "down-to-earth". In addition, a well-prepared medical insurance policy "gift package" allows employees to take medical insurance policy services home and enter each employee's family.
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In the next step, Nanqiao Town will continue to carry out the "to zero" action - the work of "medical insurance service through train", and transform "asking policies everywhere" into "actively offering policies", so that the "medical insurance service through train" will cover more areas and serve more people.