The "May Day" holiday is approaching, in order to better ensure the peace and smoothness of users' travel, under the guidance of the competent authorities, Didi recently organized a safety and security deployment meeting for the 2024 "May Day" holiday. On the basis of measures such as risk and hidden danger investigation, safety emergency drills, and special training for drivers, combined with the characteristics of "May Day" travel, targeted reinforcement of safety plans to ensure efficient response and proper resolution in case of various emergencies.
Long-distance orders are strengthened and the security line is guaranteed in real time
Didi Chuxing predicts that during this year's "May Day" period, the demand for taxis over 100 kilometers will increase by 55% compared with before the holiday. Didi's ride-hailing, ride-hailing, taxis, flower pigs, delivery, and substitute drivers will focus on strengthening the safety protection of orders over long distances, stations, and highway/expressways. Focus on abnormal stops, route offsets, etc.
In order to ensure the security of the platform, Didi Chuxing will simultaneously strengthen the verification of people and vehicles, and strictly manage violations such as private carpooling, dumping passengers halfway, additional charges, and frequent cancellations. At the same time, we will continue to carry out special training on defensive driving, anti-fatigue driving, elimination of drunk driving, high-speed and long-distance driving, etc., and timely report bad weather information to help drivers know the risks and avoid dangers, and improve safety prevention capabilities.
The platform's safe driving warning system reminds drivers of environmental risks more than 8 million times a day, and drivers take timely avoidance measures after broadcasting reminders, and the pedestrian and non-motor vehicle accident rate has decreased by 41%. The system can also intelligently identify a variety of driving safety hazards such as drowsiness and fatigue, distraction playing with mobile phones, and speeding in the order. On average, more than 500 fatigue accidents were interrupted every day, and the accident rate caused by distracted driving decreased by 28% month-on-month.
In order to better protect the safety of drivers and passengers, the platform has launched the "Driving Behavior Feedback" function, which allows passengers to feedback on the App that the driver has excellent driving behavior, or has unsafe driving behaviors such as playing with mobile phones, drowsiness and fatigue, and excessive speed, and can trigger the "in-car safety broadcast" to remind the driver with one click. Didi's customer service and security experts are available 24 ×hours a day, 7 hours a week, to respond to user needs in a timely manner.
Convenient management of family travel and peace of mind protection in a variety of scenarios
Whether it's a family outing or enjoying a solo trip, the family's care can be online in real time - open a "family account", you can easily experience the functions of relatives and friends guarding, relatives and friends paying, relatives and friends calling on behalf of relatives, automatic itinerary sharing and real-time visibility, one-stop management of the whole family's itinerary. Elderly passengers can also travel through the "Didi Senior" WeChat mini-program, the "400-688-1700" telephone hotline in the app, or the taxi call hotline 95128 in some cities. Visually impaired users and guide dog users can use Didi's "Barrier-free Travel Service" to enjoy priority dispatch and other rights and interests. If you travel with a pet, you can not only choose to hitchhike, but also use the pet travel service provided by Didi Limousine in Beijing, Shanghai and Hangzhou.
While improving the safety protection system, Didi is also developing security features to meet the needs of subdivided groups, such as "quiet and undisturbed at night", "priority dispatch of medical treatment scenes", "drunk reporting", etc. If you are driving out to drink, it is recommended to choose Didi to drive.
Safety features are easy to access and safety precautions are always in mind
Based on more than 1,300 safety policies running in real time on the platform, Didi Chuxing has made every effort to ensure safety, and at the same time hopes that travelers will do a good job of cooperation: please check the license plate before getting on the bus, the license plate does not match and refuse to ride; after getting on the bus, you must fasten your seat belts in the front and rear seats; please check your luggage and pay attention to the car coming from behind; do not override, do not carry dangerous goods in the car; minors are more at ease when accompanied by their parents.
In addition, please keep your personal identity information and account number, password, verification code and other relevant information, and complete the transaction process in the App to ensure that all security measures and accident insurance take effect in a timely manner to avoid disputes and losses caused by private transactions. If you accidentally lose an item in the car, you can click "My" to select the corresponding order, click "Lost Property Search" to contact the driver as soon as possible, or call the "400-000-0999" special customer service number for help. Didi Qingju also reminds cyclists to do safety checks on brakes, pedals, seats, and handlebars before using the car. Please wear a helmet correctly when riding a motorcycle. Please refrain from riding in groups or under the influence of alcohol.
Service optimization in key scenarios Double guarantee of cost and experience
In view of the traffic congestion and intensive demand for taxis in hot spots such as transportation hubs and tourist attractions during the festival, Didi will strengthen passenger flow research and operation monitoring, guide drivers to get out of the car through a variety of incentive measures, and guide drivers and passengers to meet and set off faster through Didi stations, real pictures of boarding points, graphic guidance route maps, AR navigation routes, etc.
In response to problems that may arise during the trip, such as detours, unused car charges, failure to end orders in time, and overcharging surcharges, Didi has upgraded the "Fare Guard" service, which allows passengers to activate the three functions of stopping, refunding, and compensating for each taxi in a hierarchical manner, so as to ensure that the cost of each taxi is transparent and reasonable.
Under the guidance of relevant authorities, Didi will also set up support teams in Beijing, Changsha, Chengdu, Quanzhou, Linyi and other places to assist in the evacuation and transfer of passengers at key stations and scenic spots. In service scenarios such as Qingju bicycles/motorcycles and small orange charging, offline personnel on duty and inspection have been strengthened, and dredging and dispatching in hot areas have been increased. In order to better protect the rights and interests of cargo owners and drivers, Didi Delivery has upgraded the "Cargo Damage Zero Liability Guarantee" service, so that drivers have no worries and cargo owners can enjoy convenient claims.
On the occasion of Labor Day, in order to pay tribute to the drivers who still work hard during the holidays, Didi will continue to launch a series of holiday driver care activities, and launch ten welfare care measures in May, through reward subsidies, holiday gifts, charging and refueling discounts, and honorary driver commendation awards, driver family banquets, driver welfare stations, etc., to send blessings to the masters. In addition, during the "May Day" holiday, Didi will issue more than 300 million rewards for drivers and masters, and launch multiple rewards such as flow acceleration cards, commission-free cards, order completion awards, cash red envelopes for collection cards, cash draws on a turntable, and holiday worry-free treasures in different cities, and continue to pilot holiday driver service fees in some cities, giving full to drivers to help drivers earn more and increase income. Taxi drivers can receive a variety of rewards such as service fee free card, order completion bonus, fare advance payment card, etc.