#酒店 ##酒店人#
01. Vehicle inspection
Check the guest's vehicle and leave a reminder card for the guest:
Praise the guest's luxury car and modified car, and remind the guest that there is water in the car that cannot be drunk after exposure to the sun; Remind guests not to leave valuables in the car as much as possible, we have sent additional manpower to monitor; Check if there is any problem with the vehicle and whether the air pressure is enough......... The hotel should be equipped with a car pump and a river dragon (used to take electricity when the guest's car is out of power)
02. Free car wash
Add free car wash service to the service butler, and car wash equipment is sold on Taobao, - about 1,000 yuan (self-produced foam). Install water sources in various parts of the parking lot, wash cars for free, and the company gives employees a reward of 5 yuan/car.
03. Flower petals
Plant flowers (Triangle Plum) around the hotel or on the roof of the building (with a plate), and pick the petals and sprinkle them on the toilet every day. If you have a bathtub, hang a basket next to the tub with flower petals inside. Do not put the petals on the bed, and do not put real flowers on the bed to prevent linen pollution. In autumn, you can also collect maple leaves, apricot leaves, etc., and use them slowly in the refrigerator.
04. Nothing wet
There is an umbrella in the lobby, so don't charge a deposit when you take it, and buy a big umbrella for the waiter to help the guest with the umbrella.
05. Make two small wooden stools
When the bus arrived, it greeted a carload of people in minutes
06. Festive theme decoration
Tanabata and Valentine's Day arrange the room in advance to surprise the guests
07. Junk cleanup
Pick up trash anytime, anywhere (especially in front of guests), without gloves, directly with empty hands, and make it a habit.
08.Lobby service
Apply for a free massage chair (guests scan the QR code to pay) and place it in the lobby, especially in tourist city hotels.
09. Complimentary tea
Free drinks in the lobby, one drink in the lobby regardless of whether you are a guest or not, white gloves are required (five pairs are changed every day and kept clean)
10. Linen display
The display of linen in the lobby is not mainly for sale, but to show customers that we use very good linen and ask for it to be changed and washed once a week.
11. Free crane machine
Free clip doll machine, no matter how long the guest plays, but find a way to guide the guest to send a circle of friends to praise the hotel's good (change the content every other time).
12. Luggage rack
It is convenient to put luggage when checking in, and it must be sturdy enough, and some guests who have drunk too much will sit on it.
13. Steam aromatherapy
Be careful not to drip too much incense, because the little girl at the front desk smells it every day, so they may be numb, and slowly increase the amount to have a light fragrance. Lobby One
General white tea can also be used with a tea roasting machine, Taobao to buy 30 yuan / ten catties of tea leaf stems back to roast, the lobby is full of tea fragrance (pay attention to fire prevention).
14. Hot and cold wipes machine
Hand a hot towel to the check-in guest, especially for drunken guests, and ice towels in summer.
15. Stationery
Premium electronic writing pads, pens with the name of the hotel printed on them, but pens are often taken away by guests and need to be secured.
16. Free mineral water
Complimentary mineral water for guests to pick up, and it would be nice if you could make some hotel logos on the print.
17. Free tissues
Watch out for littering of tissues after guests run out.
18. List of Services
Print out a list of all the hotel's value-added services and put it on the back of the list for guests to pick up at the front desk and print the local tour guide.
19. Ipad room selection
USE IPAD TO DISPLAY PHOTOS OF VARIOUS TYPES OF APARTMENTS, REDUCE THE TROUBLE OF GUESTS RUNNING TO THE ROOM TO SEE THE HOUSE, AND PAY ATTENTION TO USING A LARGE SCREEN AS MUCH AS POSSIBLE.
20. ID card holder
Wear the card holder for guests upon check-in to prevent wear and tear on their documents.
21. Free eyewear cleaning
Glasses are cleaned free of charge, and glasses cloth is purchased to be given to customers.
22. Mobile phone sterilizer
There are more than 100 units, which are more popular with young people.
23. Creative balloons
Both the front desk and the concierge are trained to make a cute look in a minute (tutorials are available online) and when a family with small children is moving in, one person helps to register, and one person makes balloons for the children.
24. Featured advertising machine
In the advertising machine at the front desk, the hotel's characteristic services are broadcast on a mobile basis, especially to collect some guests' distinctive five-point praise on the Internet, and broadcast them near the front desk
can better promote the conversion rate of customers who come to the front desk to place an order online.
25. Free printing