From March 29th to 31st, the 2024 Chung Hwa Hospital Information Network Conference (CHINC) was successfully held in Qingdao, Shandong Province. The conference focused on the planning and construction of hospital information security, invited industry experts to discuss cutting-edge technologies and practical experience, and experts, scholars and enterprises in various fields such as production, learning, research and use in the medical industry gathered at the event.
As a global enterprise committed to providing professional and efficient information technology services, IT operation and maintenance services, and operation and maintenance management solutions, Qunsi brought one-stop operation and maintenance solutions and practical results to the CHINC site.
The exhibited products attracted many customers to watch, discuss and communicate, and received extensive attention and recognition, and they stopped to understand and experience the excellent performance of the products.
The digital and intelligent management system of Qunsi continues to empower the digital transformation of hospitals
This is a set of IT operation and maintenance service system with ITSM as the core, including operation and maintenance management, asset management, project management, knowledge management, visitor registration, on-duty duty, remote assistance, intelligent customer service, etc., to improve the efficiency of hospital IT operations and continuously empower the digital transformation of hospitals.
ITSM systems are used in a wide range of applications in the healthcare industry, covering several key areas of hospital operations. Here are some of the main use cases:
01 Fault management and response
When a medical device or information system fails, the ITSM system can respond quickly, record the fault information, and automatically dispatch it to the appropriate technician. Through a systematic process, it can ensure that faults are dealt with in a timely and effective manner, reducing the impact of faults on medical business.
02 Problem management and prevention
The ITSM system is not only concerned with the resolution of faults, but also focuses on the root cause analysis and prevention of problems. Through the analysis of historical fault data, the system can help hospitals identify potential problems and risks, take measures to prevent them in advance, and reduce the probability of failures.
03 Change and configuration management
In the medical industry, system upgrades, equipment replacements, or configuration adjustments are the norm. ITSM systems are able to manage these change requests, ensuring that the change process is properly planned and executed without unnecessary disruption or impact to the business.
04 Asset management
The hospital has a large number of IT assets, including servers, network equipment, medical equipment, etc. The ITSM system can manage and track these assets in a unified manner to ensure the accuracy and completeness of the assets. At the same time, the system can also provide asset usage and performance data to help hospitals make more informed purchasing and decision-making.
05 Security & Compliance Management
Data security and privacy protection in the healthcare industry are paramount. ITSM systems can help hospitals establish strict security policies and compliance mechanisms, monitor and manage system security incidents and threats. At the same time, the system can also provide audit and reporting capabilities to ensure that the hospital is in compliance with relevant regulations and standards.
06 Self-service and knowledge base
ITSM systems typically provide a user self-service portal through which employees can submit service requests, inquire about the status of failures, or get solutions to common problems. In addition, the system can also establish a knowledge base, store and share problem-solving experience and skills, and improve employees' ability to solve problems independently.
07 Service Level Agreement (SLA) Management
For services provided by external vendors or partners, ITSM systems can help hospitals manage service-level agreements with them. The system can monitor the quality and performance of the service, ensure that the supplier provides the service as required by the agreement, and deal with any non-compliance in a timely manner.
To sum up, the application scenarios of ITSM systems in the medical industry are very diverse, aiming to improve the operational efficiency, service quality and management level of medical institutions. By implementing an ITSM system, hospitals can better manage and optimize their IT resources and processes to provide more efficient and safer healthcare services to patients.
Active O&M 2.0, and the O&M solution of Qunsi has been upgraded again
Clusters brings an upgraded O&M solution - Proactive O&M 2.0. This solution is not only an application of software, but also a new type of operation and maintenance solution with service-oriented as the core based on initiative, and its three major ideas are empowerment, initiative and service.
01 Empowerment
Through the introduction of advanced technologies such as artificial intelligence and machine learning, it is applied to the daily work of front-line users to improve the accuracy and intelligence level of medical services. Qunsi provides intelligent modules, including intelligent assistant, intelligent voice customer service, and intelligent order division.
02 Initiative
Proactive O&M service is an O&M service model that is guided by customer needs and runs through before, during, and after the event, actively discovering problems and intervening in a timely manner. Qunsi provides active communication module, including a new generation of remote assistance, active monitoring, and situational awareness.
03 Service
Think about what the user thinks, think about what the user thinks. Rooted in the front line, penetrate every process and link in the operation and maintenance process, fully grasp the details of operation and maintenance work, sort out and summarize the feasible plan and continuous support. Qunsi provides team support and statistical analysis and solutions to help users fully grasp and sort out the operation and maintenance work and provide support for macro decision-making.
Emergency command center to establish and improve emergency response mechanisms
The emergency command center is another highlight of the exhibition site. Unified command, unified data, intelligent and efficient management mode, improve the efficiency of information system management. Comprehensive perception in advance, rapid response during the event, and efficient processing after the event replace the traditional management mode and reduce the risk caused by manual operation. Make full use of audio, video, digital, intelligent control and other technologies to improve emergency response capabilities and establish and improve emergency response mechanisms.
Data quality control management system to help the construction of smart hospitals
We have conducted in-depth research on the medical industry and developed perfect medical digital products, including hospital management system, risk assessment and early warning system, adverse event management, lean management platform, etc., to help hospitals build a management system based on a new generation of information technology, create a data quality control management system, meet the needs of information construction and hospital management, and provide assistance for the construction of smart hospitals.
Build a quality control management system with the concept of "big quality" management, each system operates independently and supports each other, realizes platform access, data collection, control and protocol conversion through the data layer, integrates and integrates to achieve comprehensive quality control management.
Qunsi conducts in-depth research on the construction of smart medical care and constantly explores new models for hospital development. Now it has nine operation centers, serving 1000+ customers, 22 years of operation and maintenance management experience, and 12 years of product development and practical experience. In the future, Qunsi will continue to innovate applications, continue to empower the digital transformation of hospitals, and help the construction of smart healthcare.