This incident made the atmosphere on the plane instantly seem to explode, and the whole scene fell into chaos for a while. Look at the uncle's unkempt appearance, you know that he is unhappy. At first, he just wanted to talk to the flight attendant about Chinese, but as a result, the flight attendant still insisted on responding in English, which made the uncle even more anxious. Imagine that the older uncle, who couldn't understand the English broadcast, was probably scolding in his heart: "Is this trying to trick me?!" No way, who made the radio on the plane all in English?
Seeing the uncle shouting in Chinese without saying a word, the other passengers were also puzzled, as if this English broadcast was like a heavenly book to them, confused. Except for the uncle, it is estimated that no one dares to ask what the flight attendant is talking about. However, I have to thank the uncle, at least he has a kind of, some things just have to be someone piercing the window paper.
However, the matter is not over! A woman with glasses actually stood up and said: "It's normal to speak English on international flights, and you can't blame others if you don't understand." As soon as these words came out, it was like adding fuel to the fire, and the uncle became even more angry. To be honest, this lady is not a fuel-efficient lamp, she quarreled with the flight attendant just now, and now she is arguing with the uncle, it is a powder keg.
Although this matter has passed, it is worth pondering. Isn't it a bit unreasonable that flights to China do not provide Chinese service? Although English is the international language, airlines must also take into account the needs of most passengers. After all, service is not for oneself but for passengers. In today's era of rapid technological development, humanized service should be a must for airlines.
In general, it is not the flight attendants who may be angry with the uncle, but the service system of the entire airline. If there were no people like Uncle who dared to defend their rights and interests, those service agencies might not pay attention to the needs of passengers. Therefore, people like Uncle are still quite admirable, after all, they can make the service more humane and the passengers more comfortable. After reading this, you say, should airlines reflect on their services?
