A few days ago, I received a complaint from the platform, and I didn't want to send it out, but I saw the various conspiracy theories on the Internet and the bad comments of the owner of the Internet storm, I really couldn't see it, so I came out and said a few words.
No matter any brand of products, there may be quality problems or defects, it is possible to affect the safety of consumers' lives and property, whether consumers complain to the regulatory authorities, or through the media in the form of text or video reflection, this is the right of the law to give consumers, no matter how big the enterprise has no right to interfere, let alone "ostrich thinking" in front of consumers and the media, trying to cover the lid.
If there is a problem, we must dare to face the problem, whether it is spontaneous combustion or other reasons that cause the car to catch fire, I believe that the fire department will publish an objective and fair conclusion. Before that, what enterprises should do is not to ask for deletion and posting everywhere, but to actively respond to the concerns of netizens, analyze cases from the technical level, and solve doubts to correct audio-visual. Moreover, the car damage insurance purchased by the owner includes spontaneous combustion insurance, and the car burns the insurance company to settle the claim according to the price, and they will also investigate the cause of the fire.
The growth and expansion of a brand requires good word of mouth, but good word of mouth is not blown out, but the company uses product quality and quality service in exchange.
