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Urgent apology from a well-known brand: refundable returns | emergency recall!

On the evening of April 28, #Polaria suddenly became a hot search. In response to some netizens questioning the lack of sun protection of 603605's "feather feeling sunscreen", Polaria's official Weibo issued a statement acknowledging that there were differences in some batches of finished products.

Polariya said that recently, there are some discussions on the Internet about the company's product "feather sense sunscreen" (Polaria light sunshine feather care essence sunscreen), in response to these discussions, the company's relevant staff rushed to the factory location overnight on the evening of the 27th, as of 2 pm on the 28th, completed the relevant inspection of a number of batches of sample products. Pleia stressed that the formula of "feather feeling sunscreen" has never changed since the filing, and because it is a low-viscosity sunscreen product with water in oil, the production process is difficult. During the inspection, it was found that there were differences in some batches of finished products, which affected the experience of some consumers, and we apologize.

Urgent apology from a well-known brand: refundable returns | emergency recall!

For the "partial batch" of the difference mentioned in the statement, the reporter asked the customer service staff of the official flagship store of Polaria Tmall, and the other party did not give a specific batch, but said: "If the purchased feather sunscreen is not satisfied during use, or the skin texture is not suitable, we can give you a return refund process." ”

Urgent apology from a well-known brand: refundable returns | emergency recall!

It is understood that recently, some netizens have questioned that the texture of several batches of Polaria "feather sense sunscreen" purchased by themselves is different, according to the pictures posted by netizens, some batches of color are white, thick texture, and some batches are milky white and thin. And many netizens said that the sunscreen ability of this sunscreen is not as good as before. In this regard, many netizens questioned whether Polaria replaced the product formula.

Urgent apology from a well-known brand: refundable returns | emergency recall!

Some bloggers directly sent two different batches of "feather sense sunscreen" products for inspection, and found that there was a significant difference in the content of zinc oxide and titanium dioxide components of the physical sunscreen of the two, and the physical sunscreen content of the latest batch of products increased by about 3 times, which will make the skin feeling of the product decrease, and there will be false white and other phenomena.

Urgent apology from a well-known brand: refundable returns | emergency recall!

After using the relevant App to inquire about the cost of the product, the reporter found that the ethylhexyl palmitate component had a high risk of acne.

Urgent apology from a well-known brand: refundable returns | emergency recall!

For the follow-up processing of this product, Polaria said in a statement that the company decided to open an official after-sales channel from April 28, and if there is a problem related to the product, it can contact the official customer service for handling.

In addition, for the consumer's suspected replacement of the product formula of The Pleia, Pleia made a denial, and the reporter consulted the lawyer to learn that the formula of the registered cosmetics is not allowed to be changed.

According to the relevant laws and regulations, cosmetics that have been registered or filed for the record inevitably have minor changes in the product formula due to the replacement of the raw materials used by the supplier, etc., and the slight change in the formula of this situation is allowed, but the change in the product formula other than this situation essentially constitutes a new product, and should be re-applied for registration and filing.

April 29

Announced by the State Administration of Market Regulation

Information on the recall of a new batch of cars

Involving Tesla, BYD, Toyota and other car companies

Urgent apology from a well-known brand: refundable returns | emergency recall!

Chery Jaguar Land Rover Automobile Co., Ltd. recalls some domestic Land Rover Discovery Sport series vehicles

Recently, Chery Jaguar Land Rover Automobile Co., Ltd. filed a recall plan with the State Administration for Market Regulations in accordance with the requirements of the Regulations on the Administration of the Recall of Defective Automobile Products and the Implementation Measures for the Administration of the Recall of Defective Automobile Products. From 23 May 2022, the company will recall some domestically produced 2020 Land Rover Discovery Sport and 2020 Land Rover Discovery Sport new energy vehicles produced between December 11, 2019 and March 3, 2021, for a total of 30,517 units.

Due to the assembly process problems of the vehicles within the scope of this recall, there is a mechanism deformation in some of the engine cover secondary lock latches, which may cause the secondary lock latches to be locked; if the release cable resistance increases after a long time of use at this time, the primary lock latches are not locked, and the engine cover may be opened in the vehicle driving, affecting the driver's line of sight and there is a safety hazard.

Chery Jaguar Land Rover Automobile Co., Ltd. will replace the hood secondary lock latch and the hood primary lock latch free of charge for vehicles within the scope of the recall to eliminate safety hazards.

Urgent apology from a well-known brand: refundable returns | emergency recall!

Tesla Motors (Beijing) Co., Ltd. and Tesla (Shanghai) Co., Ltd. recalled some imported and domestically produced Model 3 high-performance electric vehicles

Recently, Tesla Motors (Beijing) Co., Ltd. and Tesla (Shanghai) Co., Ltd. filed a recall plan with the State Administration for Market Regulations in accordance with the requirements of the Regulations on the Administration of the Recall of Defective Automobile Products and the Implementation Measures for the Administration of the Recall of Defective Automobile Products. Effective April 29, 2022, the recall will be made of a total of 14,684 imported and domestically produced Model 3 high-performance electric vehicles with production dates from January 12, 2019 to March 25, 2022 (including 1,850 imported cars and 12,834 domestic vehicles).

Due to software reasons, the vehicles within the scope of this recall are in track mode, and the speed area in the center touch display only displays the speed value, missing the speed unit (KM/H). When the vehicle is driving in track mode, the above situation may affect the driver's correct understanding of the speed information, and in extreme cases, it will increase the risk of collision accidents and there are safety hazards.

Tesla Motors (Beijing) Co., Ltd. and Tesla (Shanghai) Co., Ltd. will upgrade the software to 2022.12 or subsequent versions of the software free of charge for vehicles within the scope of the recall through the vehicle remote upgrade (OTA) technology, and the upgraded vehicle will display the speed unit (KM/H) in track mode, and the user can complete the software upgrade without going to the store. For vehicles that cannot be recalled through the vehicle remote upgrade (OTA) technology, Tesla Motors (Beijing) Co., Ltd. and Tesla (Shanghai) Co., Ltd. will contact relevant users through the Tesla Service Center to upgrade the software for the vehicle free of charge to eliminate safety hazards.

Emergency measures: Users should drive the vehicle with caution when using track mode before the vehicle recall is implemented, and upgrade the vehicle software as soon as possible after receiving the notification of the recall software update.

Urgent apology from a well-known brand: refundable returns | emergency recall!

BYD Automotive Industries recalls some OfT DM electric vehicles

Recently, BYD Automobile Industry Co., Ltd. filed a recall plan with the State Administration for Market Regulations in accordance with the requirements of the Regulations on the Administration of the Recall of Defective Automobile Products and the Implementation Measures for the Regulations on the Administration of the Recall of Defective Automobile Products. Decided to recall a total of 9,663 electric vehicles of some Tang DM models produced from September 2, 2021 to March 14, 2022, starting from April 29, 2022.

Due to manufacturing reasons, the installation surface of the pallet breathable valve is uneven and there is a risk of water ingress due to manufacturing reasons. This may cause the electrical circuit failure of the power battery system, and in extreme cases, there is a risk of thermal runaway of the power battery, and there is a safety hazard.

BYD Automotive Industries Co., Ltd. will entrust authorized dealers to inspect the vehicles within the scope of the recall, and if there is leakage of electricity in the battery pack or the installation surface of the tray ventilation valve is uneven, the battery pack will be replaced free of charge to eliminate the safety hazard.

Urgent apology from a well-known brand: refundable returns | emergency recall!

Toyota Motor (China) Investment Co., Ltd. recalls some imported Lexus vehicles

Recently, Toyota Motor (China) Investment Co., Ltd. filed a recall plan with the State Administration for Market Regulations in accordance with the requirements of the Regulations on the Administration of the Recall of Defective Automobile Products and the Implementation Measures for the Regulations on the Administration of the Recall of Defective Automobile Products, and recalled the following vehicles from May 11, 2022.

1. Recall some imported Lexus NX 260, NX 350h and NX 400h+ vehicles with production dates from March 31, 2021 to March 17, 2022, totaling 6,832 units.

Due to the improper internal control procedures of the multi-function display system, when the gear shift operation or the vehicle is driven, the picture of the multi-function display may not be able to switch normally, and the video screen played before will be maintained on the display at this time, which may distract the driver's attention and there are safety hazards.

Toyota Motor (China) Investment Co., Ltd. will upgrade the multi-function display program for vehicles within the scope of the recall free of charge through the vehicle remote upgrade (OTA) technology, and the user can complete the program upgrade without going to the store; for vehicles that cannot be recalled through the vehicle remote upgrade (OTA) technology, Toyota Motor (China) Investment Co., Ltd. will contact the user to upgrade the multi-function display for the vehicle through the Lexus dealer to eliminate the safety hazard

2. Recall some imported Lexus NX 260, NX 350h and NX 400h+ vehicles with production dates from March 31, 2021 to January 28, 2022, totaling 2,589 units.

Some vehicles within the scope of this recall may have leaked welding inside the fender assembly assembly used to fix the left/right front shock absorber due to improper welding equipment procedures, and when the vehicle is continuously used in this state, cracks may occur around the welding point, which will affect the driving stability of the vehicle in extreme cases and there is a safety hazard.

Toyota Motor (China) Investment Co., Ltd. will check the left/right front fender fender assembly free of charge for vehicles within the scope of the recall for leakage of welding or cracks in the steel plate, and if there is a leaky weld, it will be welded; if there is a crack, replace the front fender fender assembly to eliminate safety hazards.

Urgent apology from a well-known brand: refundable returns | emergency recall!

Volkswagen (China) Sales Co., Ltd. recalled some of its imported Bentley cars

Recently, Volkswagen (China) Sales Co., Ltd. filed a recall plan with the State Administration for Market Regulations in accordance with the requirements of the Regulations on the Administration of the Recall of Defective Automobile Products and the Implementation Measures for the Regulations on the Administration of the Recall of Defective Automobile Products, and decided to recall the following vehicles.

1. With effect from now on, the recall will be made of some imported Flying Spur and Continental GT series vehicles produced between September 27, 2020 and September 27, 2021, for a total of 12 vehicles.

The front seats of vehicles covered by this recall are equipped with seat belt assemblies that do not meet the design requirements, among which the front seat belt assembly may not be equipped with self-locking reels (ALRs) according to the design requirements, which will cause the child seats to not be properly restrained, and the risk of occupant injury will increase when the vehicle collides, and there is a safety hazard.

Emergency Measures: Do not install the child seat on the front seat until the recall is for repair, and install it on the rear seat when the child seat is required.

Volkswagen (China) Sales Co., Ltd. Bentley brand will be authorized dealers to inspect the front seat belt assembly for vehicles within the scope of the recall free of charge and replace them with seat belt assemblies that meet the design requirements as necessary to eliminate safety hazards.

2. Effective May 11, 2022, the recall will be made of some imported Bentayga series vehicles manufactured between August 3, 2020 and February 10, 2022, for a total of 2,630 vehicles.

Some vehicles covered by this recall may not have been properly locked into the seat rails due to improper assembly during the production process. In the event of a vehicle collision, the rear seats may move or deform, which will increase the risk of injury to the relevant occupants and pose a safety hazard.

Volkswagen (China) Sales Co., Ltd. Bentley brand will be used by authorized dealers to inspect and adjust the installation of rear seats for vehicles covered by the recall free of charge, and install two rail limiters on the inside of the seat to eliminate safety hazards.

Source 丨Beijing Business Daily, Xiaoxiang Morning News

Edit 丨NN

Statement: The "Qingdao Evening News" WeChat public account published this article, aiming to convey more information. If there is an error or infringement in the source of the graphic, please leave a message directly to correct, we will correct and delete it in time, thank you.

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