Time is really fast, only more than 2 months, this Auchan X7 PLUS has run 4500 kilometers, to the time of the first guarantee, take this maintenance opportunity, but also experience the real service quality of Auchan car. "Price transparency, fast delivery, one-time repair, professional service, safe travel", this is auchan automobile to give users five major commitments, so in the real experience, its service quality is consistent with the publicity?
Mobile APP or telephone appointment Small maintenance takes only 40 minutes
According to the instructions on the Auchan X7 PLUS maintenance manual, within 5000 ± 500 km or three months, it is necessary to enter the repair station for the first time, whichever comes first, if this condition is exceeded, this right will be lost, so we take advantage of the leisure time to hurry up and do the maintenance. Before going to the 4S shop for maintenance, we first used the Auchan app to make an appointment for maintenance, and followed the prompts to set the arrival time step by step. According to the habits of most consumers, car maintenance often uses the form of queuing in the store or making a telephone appointment, and the form of APP online reservation can not only save time compared with the first two, but also intuitively understand the "transparent" price details of each operation.
Before entering the 4S store, we first pulled the 50 km highway to let the vehicle enter a better operating condition. According to the appointment time to arrive at the storefront, the after-sales manager is already waiting for us at the door, "Sir, according to your appointment time, this maintenance takes about 40 minutes, in addition to the first insurance requirements free replacement of oil, machine filter, but also a comprehensive inspection and maintenance, you can watch TV in the guest lounge to drink tea, after maintenance, we will come to inform you." "After a simple exchange, we handed over the keys and maintenance manuals to the after-sales manager, and then we were arranged to wait in the guest area, and there would be no other complicated steps and procedures.
On the professional service level of the after-sales staff, I feel that the store can always give him a "chicken leg" alone, at least this service attitude makes people feel warm, everything has an explanation, everything has a response, we have a lot of bottom in our hearts, and at the same time, the service quality of Auchan Automobile continues to get extra points in our hearts. After reading the newspaper for a while, drinking some juice, I always felt bored sitting, and after ten minutes I got up and went to the after-sales workshop for a turn.
Protection in place a complete overhaul is carried out first
Although it is a company car, because it is a new car, everyone still uses it more cherished. Before entering the maintenance workshop, the after-sales manager has put the seat and steering wheel covered with plastic film, and the kraft paper is placed on the foot pads, so that the vehicle can be guaranteed to the greatest extent possible, whether it is for the guest, or for the car, the after-sales staff of Auchan Automobile have reflected a high degree of professionalism.
Sneaking into the maintenance workshop, our Auchan X7 PLUS is already on the lift, the maintenance technician patiently explained to us what we have just inspected, including batteries, lights, oil height, tightening screws, etc., at this moment is checking whether the tires are damaged drum bags, as well as the safety of the chassis.
"Some car owners are more careful, usually pay attention to tires, oil and so on, but the vast majority of car owners, especially female owners are only in charge of driving, so we must comprehensively and carefully check to ensure the safety of each customer's vehicle." Your car is used very carefully, just now the air conditioning filter and air filter have been taken out with a high-pressure air pump to blow through, every 20,000 kilometers to change it, that does not need to change too diligently, waste of money. "Master Wang, the maintenance technician, said very realistically, in order not to let us spend more money, he also taught some small experience in using the car. Many users will feel that the third-party maintenance platform will have a more price advantage than the maintenance platform launched by the vehicle manufacturer. In fact, first of all, the official channel of the 4S store will be faster and more direct than the third-party maintenance platform to get the original pure accessories, there is no "middleman to earn the difference" link. In addition, in addition to the price factor, Auchan Auto has always adhered to the attitude of "giving back to consumers" and brought the ultimate service quality to users, which is also beyond the reach of third-party maintenance platforms.
According to the instructions of the maintenance manual, the most critical of the first guarantee is the oil and the machine filter, of course, the first insurance is all free, we also noticed that the usual cost of such a small maintenance processing time is about 360 yuan, 7500 kilometers of maintenance once, with 4 liters of oil. And the maintenance master in the replacement of oil, we also found a small problem has to say, Auchan X7 PLUS bottom oil hole is blocked by the bottom of the plastic guard plate, in order to put oil must remove the guard plate, indeed some trouble, may wish to design a quick release window on the guard plate, designed for the use of oil, which will be more convenient.
Throughout the process of changing the oil, the after-sales staff moves lightly and quickly, quickly changes the oil, and after the engine runs, check the oil gauge page again to ensure that the amount of oil is reasonable. "More oil is not good, the engine will be stuffy, fuel consumption will increase and the power will weaken, there is a risk of burning oil, less lubrication effect will become worse, so you see just in the middle of the oil gauge." The service attitude of excellence makes people feel very happy, Auchan X7 PLUS This is a refined version of the "horse killing chicken" ah.
Set the next service mile the service details are unforgettable
Seeing that the maintenance was about to be completed, we returned to the guest lounge area, and after about 10 minutes, the after-sales manager came to the customer rest area to inform us. "Sir, please follow me to the counter, sign the after-sales maintenance order, and then I will give you the key." Coming to the after-sales counter, we carried out the signing process, and the after-sales manager did not forget to remind us: the car's driving computer has rewritten the data, and the next maintenance mileage is set at 12,000 kilometers, and the computer will remind us, although it is safe to open.
Walking to the side of the vehicle, we found that the car that had just been covered with dust had been cleaned, the plastic film and kraft paper in the car had also been removed, and the "dirty car" that needed to be maintained was sent in, and the vehicle that was handed back to us was clean and well-maintained, and the whole process was very smooth and comfortable. "Pay attention to driving safety, I wish you a happy car!" As we were leaving, we looked in the rearview mirror and saw the after-sales manager waving goodbye to us.
To sum up, this maintenance from the appointment to the completion is very smooth, Auchan 4S shop staff serious and responsible, we left a very deep impression, the car handed over to their hands is very practical. Auchan 4S store's meticulous care for customers not only enhances the brand reputation, but also a microcosm of Auchan Automobile's attitude towards users. Auchan Auto allows consumers to go from buying a car to using a car, achieving true peace of mind.