"It was easy to use and the medication was delivered in a timely manner." Ms. Zeng had a slight cough when staying in Shanghai Minhang Junlian Huixin Fang Cabin Hospital, accompanied by yellow sputum, learned that the Fang Cabin Hospital was equipped with a one-stop service platform, she clicked to fill in the dispensing requirements, and when it came to the fixed delivery time, the medical staff sent the drugs to the door.
Shanghai Minhang Junlian Huixin Fang cabin hospital is operated by Shanghai Fifth People's Hospital. Since the opening of the cabin on April 1, more than 1,000 quarantined people have been admitted. Unlike other large square cabin hospitals, it is a converted talent apartment, with dense buildings and relatively scattered personnel in various areas, which are not connected to each other. At the same time, in a relatively closed and unfamiliar environment, medical observers have urgent needs in psychology, medical treatment, and life. How to establish communication channels in a timely manner to solve their urgent needs has become a top priority. After brainstorming, the staff of the Fifth Municipal Hospital made full use of the information system and set up a "Huixin" one-stop service platform to open up the "last kilometer" of service demand.
"Huixin" one-stop service platform interface
On the "Huixin" one-stop service platform, it is divided into four categories: medical needs, material needs, maintenance needs and psychological needs, adhering to the principle of "should be full", collecting needs through SMS push and self-scanning two-dimensional codes, and establishing a list of needs according to different types. "Huixin" one-stop service platform also according to the different types of demand, accurate design of statistical cycles, such as medical services relatively large demand, designed to collect statistics every 1 hour; such as maintenance, material needs, daily regular statistics, regular distribution, in order to accurate management to reduce the pressure of staff.
SMS push to each patient's collection
After logging in to the platform, medical observers can click into the corresponding module according to different needs, fill in the name, bed number, problem description, etc., and upload pictures, videos, etc., to ensure that the staff can more accurately understand the details of the needs. After receiving the demand order, the staff will distribute it to the corresponding department for follow-up according to the content, so that every request must be returned and the need is responsive, and each list is quickly implemented in place. Medical Observation can also receive a reply reminder through the platform and understand the progress in real time in the dynamic file.
"Huixin" one-stop service platform backstage
Workers collect data in the background
According to reports, Junlian Huixin Fang Cabin Hospital established the project to the completion of the reconstruction, review and acceptance and smooth delivery and use, it took only two days. Combined with the actual situation of the isolation point, the five hospitals in the city continue to find problems in operation, improve the service management mode, and improve the level of protection of the isolation point. For example, before the establishment of the platform, the isolated personnel need to feedback the demand through the building security, and then the security guard uses the walkie-talkie to report, which is inefficient and prone to "copy deviation" in the transmission process. The team of the five hospitals in the city immediately built a "Huixin" one-stop service platform, from the idea to the construction to the trial operation in less than 24 hours, with the fastest speed, the smallest cost to build a bridge of communication, with the power of wisdom to inject warm humanistic care into the cabin. (Guangming Daily all-media reporter Yan Weiqi)
Source: Guangming Daily client