"It's very convenient to use, and the 'big white' people are also timely to send medicine." Isolation personnel Ms. Zeng had a slight cough when she checked in, accompanied by yellow phlegm, after learning that the cabin hospital where she lived was equipped with a one-stop service platform, she clicked to place an order to dispense the drug, and when the fixed delivery time was available, the medical staff sent the medicine to the door.
Shanghai Minhang Junlian Huixin Fang cabin hospital is operated by Shanghai Fifth People's Hospital. Since the opening of the cabin on April 1, more than 1,000 quarantined people have been admitted. Unlike other large square cabin hospitals, it is a converted talent apartment, with dense buildings and relatively scattered personnel in various areas, which are not connected to each other. At the same time, in a relatively closed and unfamiliar environment, isolated personnel have urgent needs in psychology, medical treatment, life and other aspects. How to establish communication channels in a timely manner to solve their urgent needs has become a top priority. After brainstorming, the staff of the Five Hospitals of the City made full use of the information system and set up a "Huixin" one-stop service platform to open up the "last kilometer" of the service needs of the isolated personnel.
"Huixin" one-stop service platform is divided into four categories: medical needs, material needs, maintenance needs and psychological needs, adhering to the principle of "should be full", collecting needs through SMS push and self-scanning two-dimensional codes, and establishing a list of needs according to different types. At the same time, the platform also accurately designs statistical cycles according to different types of demand, such as medical services are relatively large in demand, designed to collect statistics per hour, while maintenance and material needs are timed statistics and regular distribution every day to reduce the pressure on staff with accurate management.
After the isolated personnel log on to the platform, they can click into the corresponding module according to different needs, fill in the name, bed number, problem description and other information, and the platform also humanized the functions of picture, video upload, etc., while providing diversified upload means, to ensure that the staff can more accurately understand the details of the demand. After receiving the demand order, the staff will distribute it to the corresponding department for follow-up and judgment according to different contents, so as to ensure that every list is implemented in a timely manner. Quarantined people can also receive reminders of replies through the platform and see progress in real time in the dynamic archive.
The platform was tested in individual buildings in the early stage, and it is currently running smoothly. On the first day of the trial operation, more than 10 requests were received, one of which was an ethnic minority quarantine person who proposed to arrange a vegetarian meal, and after receiving the information, the demand was immediately transferred to the catering distribution department, and the next day, a separately configured vegetarian meal appeared at the patient's door. According to the trial operation, the staff continues to optimize the platform, and the follow-up will be further promoted in the Junlian Huixin Fang Cabin Hospital.
According to the staff, due to the tight construction time of Junlian Huixin Fang cabin hospital, the operation mode is not the same as before, and it is inevitable that there will be omissions in the preliminary preparations. Before the establishment of the platform, the isolated personnel need to feedback the needs through the building security guards, and then the security guards use walkie-talkies to report, which is not only inefficient, but also often "copy out of sample" during the transmission process. The "Huixin" one-stop service platform took less than 24 hours from conception, construction to trial operation, building a bridge of communication at the fastest speed and minimum cost, and using the power of "wisdom" to bring "warm" care to isolated personnel.