Since its inception in 1991, the CCTV 3.15 gala has become a nightmare for unscrupulous traders, and at the same time awakened consumers' awareness of rights and interests. At this year's 3.15 evening party, although more than a dozen consumer rights and interests were exposed, it seems that there was no mention of the topic of automobile consumption at all. Automobile consumption did not make the 315 list because the quality problems of automobile products disappeared, or did customer complaints decrease? Not really!
From various rights protection videos and comments from readers, He Yuange learned that consumers have a great controversy about the quality problems of car companies that were not exposed at the 3.15 party. In addition, according to the analysis report of consumer complaints distributed by the Consumer Association in recent years, automobile complaints have been in a state of sharp climb in recent years. According to the data, in 2021, the Consumer Association received more than 41,000 complaints involving automobiles and auto parts, an increase of more than 7,000 cases over last year, an increase of 19.28%.
For many consumers, they expect that the car brands they protect their rights can be exposed by CCTV, so that the problem of their rights protection is easier to deal with. But this year, activist car consumers are disappointed. So, what other channels can these injured car owners seek? Brother Rudder will talk about it today, when encountering quality problems, how should we protect our rights and interests?
Cars were ignored in the "complaint hard-hit areas"
As we all know, several of the most violent car circle rights protection incidents in the recent year are related to new energy vehicles. Among them, the Tesla owner's "roof rights protection" incident reached the top of the top ten consumer rights protection public opinion hotspots in 2021 with a social impact of 100.9. Originally, many consumers thought that Tesla would be named by the 3.15 party, but this time it still let it escape the disaster. Whether Tesla's brakes have problems or not, but there is always a reason for frequent out-of-control, and I hope that Tesla will take out the responsibility that the company should have and really solve the problem, rather than frantically throwing the pot or solving the person who raised the problem.
In addition to Tesla, there is also a high-cold car company that likes to play "riot operation" - Weima Automobile. According to previous reports, there have been many spontaneous combustion incidents in WM Motors in the past two years, but the official has not recognized that it is a product quality problem. In addition to spontaneous combustion accidents, many Wei carriage owners also suspect that Weima has carried out a "remote power lock" operation, because the upgraded vehicle has problems such as shortened endurance and slow charging. Similarly, in response to the problem of locking electricity, WM Motors also adopted an attitude of not responding and not solving, which made the owners very disappointed
In fact, in the entire new energy automobile industry, it is not only WM Motors that is involved in the power lock controversy, but also car companies such as Weilai, GAC Toyota, and Xiaopeng Motors. In addition to the above-mentioned new energy vehicle complaint cases, there are more problems such as false endurance, delayed delivery, private reduction and distribution, and defects in the three-power system. If the car product you buy is very unfortunate to be "recruited", then you must dare to take the road of rights protection.
If there is a problem with the vehicle, this is more effective in safeguarding rights
For car owners, the road to rights protection is destined to be arduous and bumpy. Many car owners may encounter resistance and difficulties from many aspects in the process of rights protection, some car owners may consider themselves unlucky, and some car owners will use extreme means such as pulling up banners, standing on the roof, and sitting on the engine cover. In the face of quality problems in cars, how can we do a good job of defending our rights without being radical? The following is to introduce a few correct ways to protect rights.
When we buy a new car with quality problems, negotiating with the 4S shop is the primary way for most car owners to solve the problem, and it is best to be able to propose reasonable compensation according to effective regulations such as the Three Guarantees Law in the communication process, and remember to make a big fuss. In the case of unsuccessful negotiations with 4S stores, the owners of rights protection can directly call the manufacturer's hotline for problem feedback, and exert pressure on the 4S store through the manufacturer, prompting the 4S store to have more willingness to solve the problem.
If there is still no way to reach an agreement, the owner can seek the help of the relevant government departments through the complaint and reporting hotline provided by the government such as 12345, and the government department will intervene to solve the problem. In addition, you can also be exposed through the media, whether it is a car company or a 4S store will be more concerned about their own image, if their rights protection has been paid attention to and exposed by the media, it can help solve the problem. Of course, if there are other people who defend their rights, then the success rate of class actions will be greater.
The above several means are not either-or, and sometimes they can be used at the same time and comprehensively. For car owners, each rights protection is a difficult past to look back, as long as we know enough about the channels of rights protection, good at collecting evidence, using legal and other weapons, the road to rights protection is not as difficult as imagined.
This year's 315 car consumption is not on the list, there will be people happy, there will be some people disappointed. In fact, consumer rights protection can not rely on 315 alone, should improve their own level of rights protection, this is the king. Brother Ru also calls on consumers to rationally protect their rights, and also hopes that the relevant departments will strengthen the supervision of the industry's code of conduct to protect the legitimate rights and interests of car owners to the greatest extent.