March 12-March 15
Daily 10:00-12:00
Pay attention to "Busy Everyone Help" vibrato, kuaishou, video number
The reporter will accompany the owner into the store
The whole process of rights protection can be seen at a glance
On February 19, 2022, Ms. Li ordered a Chery ice cream in full at the Xi'an Chery ilar Park Happiness Experience Center.
When she received the car on February 24, Ms. Li noticed that there were a lot of problems with the vehicle:
Logo corrosion.
The charging port cover is tilted outward at the bottom left.
The passenger seat frame is worn.
The skin attached to the driver's seat window is severely bubbly.
In view of the obvious multiple quality problems, Ms. Li refused to pick up the car!
Ms. Li told reporters that after finding the problem, the "400" call after the sale has not been answered, and the store staff has not cooperated with the coordination. Ms. Li questioned the brand service and product quality of the store, asked to return the car, the store sales staff replied on the spot, and after the formalities were completed, the car could be returned in full. However, after Ms. Li left the store, the sales staff deducted 2,000 yuan for freight, deposit and other reasons and did not refund.
Ms. Li believes that the reason for the return of the car is the product quality problem, and she has no reason to pay the freight, nor does she have a reason to pay liquidated damages.
Subsequently, the reporter accompanied Ms. Li into the store to communicate, but the staff of Chery New Energy store had a tough attitude and believed that the vehicle problem did not meet the relevant requirements of the "Three Guarantees of Cars" to return the car. When the reporter inquired about the specific warranty provisions of the "Three Guarantees", the store staff said: "The three guarantees refer to the three major parts of the car (engine, gearbox, chassis). ”
The question is, at present, Ms. Li has not picked up the car, the vehicle is still in the sales stage, do you need to use the after-sales standards? In addition, the explanation of the after-sales policy is vague, has the staff in the store carefully interpreted the relevant regulations?
At present, the person in charge of the manufacturer in chery new energy brand has contacted Ms. Li for further communication. In the end, who will bear the freight of 2,000 yuan?
Please search for "help with everyone" on Douyin, Kuaishou, and WeChat public accounts to understand the follow-up results!
March 15 this year
916 traffic radio, 896 car FM, 878 story broadcast
"315 Large-scale Consumer Rights Protection Communication Meeting" will be held
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