Just bought a new car a few days ago, it was found that the engine or gearbox and other major components of the problem, and the merchant only to repair, unwilling to replace or return, in the face of hundreds of thousands of purchased defective products, consumers do not mention how much to hold back. Now, the new "Three Guarantees" law, which came into effect on January 1, 2022, stipulates that the purchase of a car can also be refunded in 7 days.
Recently, the State Administration for Market Regulation officially announced the "Provisions on the Responsibility for Repair, Replacement and Return of Household Automobile Products", which will be implemented from January 1, 2022. The new regulations have been substantially revised on the basis of the Provisions on the Liability for Repair, Replacement and Return of Household Automobile Products, which came into effect in 2013. In particular, the scope of the three guarantees of household cars has been expanded, and new energy vehicles and household pickup trucks have been included in the three guarantees: in view of the rapid development of household electric vehicles, the new policy will include the quality problems of special components such as power batteries and driving drive motors into the three-guarantee return and replacement clause; the main components of the household pickup truck pollution control device will be included in the major quality problems Of Return and Replacement Clauses, and the prevention and control of motor vehicle emission pollution will be strengthened. The new 7-day refundable clause clearly stipulates that if a family car needs to replace the engine, transmission, power battery, driving drive motor or its main parts and components due to quality problems within 7 days from the date of the validity period of the three guarantees, the seller shall replace or return the car free of charge according to the choice of the consumer. Consumers believe that with such protection, everyone can use it more assuredly.
Citizen Mr. Zhu:
The protection of rights and interests is a little more, and consumers are more at ease when they buy.
Citizen Ms. Lai:
The engine is the most important, if it is not good, it must be replaced, often in the news to see not to change, not to return.
The new "Three Guarantees" law also reduces the conditions for consumers to return and replace cars: the original provisions of the three guarantees within the validity period of the cumulative repair due to quality problems for more than 35 days, or the same quality problem repair more than 5 times can be replaced, the new provisions adjusted to 30 days, 4 times, can be returned and replaced. At the same time, the quality responsibility of producers is strengthened, requiring producers not to deliberately delay or refuse to assist and recover compensation proposed by sellers and repairers without legitimate reasons. It also increases the intensity of penalties for illegal acts, and explicitly imposes penalties on business operators who deliberately delay or refuse to assume responsibility for the three guarantees without legitimate reasons in accordance with the relevant provisions of article 56 of the Law of the People's Republic of China on the Protection of Consumer Rights and Interests. In this regard, consumers believe that the new "three guarantees" law can prompt manufacturers to further improve quality and provide consumers with assured products.
The new "Three Guarantees" law also draws on international common practices and encourages relevant organizations to establish a three-guarantee liability dispute handling mechanism for household cars, so as to facilitate the use of third-party professional resources to provide consumers with fair, professional, convenient and efficient three-guarantee dispute handling services free of charge, while reducing administrative and judicial costs. Overall, the new "Three Guarantees" law not only expands the scope of adjustment of the three guarantees for family cars, but also strengthens the protection of consumers' rights and interests, and at the same time increases the responsibilities that producers and operators should bear, so that the people can buy cars more at ease and use cars more at ease.