As a domestic independent brand with British ancestry, MG has sold very well overseas in recent years, and with its sporty appearance, intelligent configuration and good cost performance, it has also won the love of some users in China, but its sales in the domestic market have been tepid.
In fact, there are many reasons why MG sales have not been able to go up, the biggest problem is pre-sales and after-sales service, according to Che Degang in the car complaint website car quality network to understand, MG models because of product service complaints are generally more. Among them, involving the sale of private collection of intention money, vehicle problems repeated maintenance unresolved after-sales regardless of whether to ask, sales of exhibition cars, new car reduction, warranty period is not warranted and other issues, a variety of problems make the owner miserable.
Specifically, a netizen said this about MG 6: "My car on January 19, 2022 accelerated jitter problem, and then went to MG car 4s shop repair, maintenance three times after not good, but more and more serious, the more repair more and more waste, and finally in a few days later that is, January 23, 2022 directly lying in the nest, after calling the trailer pulled to the 4s shop, 4s shop again checked only to find that it was the engine problem, at this time my car is also within the warranty period, so 4s said to consult the manufacturer, At the same time let me provide relevant maintenance vouchers and records, and then the car has been parked in the 4s shop, during which it has been kept letting me provide all kinds of related or unrelated information and other things, and the vehicle has been parked in the 4s shop, after my various maintenance records are provided, until February 14, 2022, the manufacturer said that my car maintenance kilometers are too long for the reason that the warranty is not directly given, (in fact, because the car is not maintained in their 4S shop), let me repair it myself, this practice has obviously violated the car quality three-pack law. I hope that the manufacturer's warranty will be solved. "If there is a problem with the engine, it will not be repaired because of maintenance problems, this reason is really strange, is it really when the car quality three-pack method is a decoration?"
In addition, there is another netizen in the case of paying the car, the 4S store did not give the netizens a car for more than 3 months, and has not returned the money. The netizen said: "SAIC MG 6 dealer promised time to push back the car, 4s store employees and auto trade partners deceived me, October 18, 2021 to pay the full amount, until January 29, 2022, the car and money have not been obtained." I hope manufacturers pay attention. "It seems that mg MG 6 this car has not yet sold well enough to need to pay in advance to wait for the car! I wonder what reason does the 4S store have for more than 3 months without paying the owner of the car?
And the problem of this MG 6 new energy is even more annoying, netizens said: "On the day of the car, the battery is lost and can't take a ride to take a ride, tell me to activate the battery, fool the ghost? There are scratches on the rear bumper. After driving back, the wrench fault light is frequently lit, ask 4s do not give a response, the booking agreement is written to send the hidden recorder, and now do not admit it, the sun film posted is all small bubbles. Now do not recognize the contents of the car fixing agreement, the day of the car battery loss and rear bumper wear, I said that this car does not want to mention, mandatory let me pick up the car, but also must first give ten points to pick up the car, do not play ten points do not let the mention really because the user is confused ah! And there are also strong buying and selling, is this a big bully?
Looking at the problems that appeared in this netizen, the sales were actually in the case of not signing any contract, and did not explain the premise of the intention money, privately collected the customer's intention money, and did not refund, I really do not know who gave this sales courage to do such a thing.
In addition, there is also a matter of the 4S shop that the 4S shop does not care after the vehicle has a problem and has not been solved after many repairs! The netizen said: "There is a strange noise near the right door and there are other parts that also have abnormal noises. Repaired three times the original problem has not been solved but has a problem, after-sales service not to mention the same as kicking the ball, in the end no one cares. A third-party after-sales communication was heard that half of the people ran away. Request that the vehicle fault be fixed as soon as possible. ”
In addition, MG Automobile also has the phenomenon of new car reduction, some netizens said: "The first batch of cars to buy the same model of the same price, but there are remote car control, blind zone monitoring, automatic air conditioning, temperature display function, follow-up mass production to hand but not!" "You know, this is not an isolated case, there are now many netizens in the car quality network to complain about the reduction of vehicle allocation, we also hope that MG manufacturers pay attention to it, as soon as possible to solve, after all, the same model, the same price but to buy a lower than others configuration of the car, which makes no one acceptable."
Chedegang Summary:
Although MG Automobile's overseas car sales are not bad, but its pre-sales and after-sales service system needs to be improved, not to mention the Chinese automobile market as the base camp, MG should pay more attention to, to know that consumers are not so good "coaxing", water can carry boats can also overturn the boat, and MG if the product service can not be upgraded, the future will only wait for worse and worse sales.