With a sky-high charging fee of 3.84 million yuan, Tesla is in trouble again.
Some netizens reported that when driving the Tesla Model 3, they received a prompt that "the supercharger service has been disabled", showing that the system needs to pay a supercharging fee of up to 3,846,306 yuan.
According to @ Filter Shredder Tesla customer service responded that some vehicles have errors in the back-end system, and technicians are repairing and may solve the problem within 24 hours.
For the above things, Tesla's response caused dissatisfaction among netizens, in the eyes of many people, this mistake is too low-level, some netizens even said that this is not just an electric tiger, this is really supercharging.
Previously, according to Tesla's official description, the owner needs to drive away from the charging space immediately after charging, and if you drive away within five minutes, the overtime fee will be waived, and if it exceeds 5 minutes, the overtime occupancy fee will be charged by the minute.
In 2019, Tesla significantly increased the charging standard, 3.2 yuan / minute for idle time (less than 50% of idle parking spaces) and 6.4 yuan / minute for busy time (no idle parking spaces).
In April 2020, Tesla China Charging team issued a document saying that from April 14, vehicles with overtime fee arrears will be suspended from using the supercharger service, and can be resumed after settlement. However, on April 14, the team said that due to payment system problems, the implementation of this policy will be postponed until April 21.
For the problem of charging overtime occupancy fees, Tesla customer service said that this is to improve the utilization rate of charging piles.
Article source: TechWeb
Original title: Something is wrong again! Tesla responds to a $3.84 million charge: a system error is being fixed
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