You want to arrest Zhou Shuren, what is the matter with me Lu Xun?
Two years ago, Mr. Bai, who lives in Hebei, because the newly bought Antarctic brand washing machine failed twice a week, angrily contacted the return, but encountered customer service ridicule.
Mr. Bai checked the Internet to know that the Antarctic people who produced washing machines for themselves also produced: foot basin watch massage chair, shoes and boots bags warm quilt, panties and socks diapers are not wet, mask mosquito coil breast pump...
A newly formed family of three can almost use the Antarctic to solve the needs of life.
Mr. Bai vaguely felt that this root system called Antarctica was so huge, it must be a large company, but such a large company, after-sales actually played hooligans, is this not smashing its own signboard?
What Mr. Bai does not know is that this former national brand has long been transformed, not a product, only "selling signboards". In theory, anyone's product can be sold with the Mark of antarctica, as long as it is divided into fair prices afterwards.
The problem with this model is that consumers have placed orders in the name of Antarcticans, and the product is naturally happy, but if the product has a problem and encounters customer service prevarication, you can't find antarctic people.
Since it is not responsible for production, it is natural to talk about after-sales.
Two days ago, some netizens angrily ran to the Internet to post, accusing themselves of having just bought Huawei's smart car and encountering suspension of production and suspension of sales, and "leeks can't let go" in their hearts.
In April last year, a car called the Xilis SF5 was placed in Huawei's flagship store on Nanjing East Road in Shanghai, when Huawei's Yu Chengdong personally shouted the target of 5 million vehicles a year for the station platform.
You know, Huawei has been insisting on "not building cars" with its neck in it, and Xu Zhijun, the rotating chairman at the time in 2019, was asked by the media urgently, saying:
Do we still have to write a blood book?
But in the blink of an eye, the cars were placed in their own flagship stores, and only a chrysanthemum mark was marked on the front of the car.
Many people have placed orders against Huawei's name, and the SF5 has received more than 6,000 orders in one month, which is a geometric growth compared to the monthly sales before the "Huawei Smart Selection".
At that time, there were even reports that Shenzhen Tesla's store sales, jumping to the Huawei flagship store next door to sell cars.
But many users who placed orders for SF5 have not waited for the car, but have waited for the news that Huawei has sent a new car, just at the product conference in December 2021, Huawei pulled out a new car brand AITO and released the first model M5.
Or Yu Chengdong, this time he personally introduced the car on the stage for 1 hour.
Some people say that Xilis is generally abandoned because of sales, and Huawei has quickly iterated on new products, and this car is Huawei's "pro-son".
At the same time, some car owners found that the SF5 had suspended test drives and bookings, and some sales gave the news that the SF5 had been discontinued. Even the former Xilis after-sales service has changed the AITO signboard to serve the "pro-son".
From the launch in April to the launch in December, this may be the shortest life of a car in the new energy industry, and those car companies that took the old man to cheat on the old man at that time were in tears.
The bad news is that you've been cut leeks, and the good news is that you're the only one.
Sometimes, human sorrow and joy can actually be shared. Although Ski goes out every day and shares hundreds of millions of yuan of transportation with others, he can still understand the mood of these car owners.
This is probably similar to apple hanging a photo of Luo Yongjie in its flagship store, selling a mobile phone called cashew brand, and being bought back by fruit powder. Not long after the photos were taken off, the cashew phone was removed.
The person holding the mobile phone will inevitably mutter, if the mobile phone has a problem, who should I go to? Can my brand of mobile phone be hung on idle fish and can it be sold at a higher price? This unique phone is out of my face and can't go?
The problem is that the high-end version of Xilis is selling for nearly 250,000 yuan, catching up with the down payment of some urban houses.
Some car owners feel that the car in hand and the function of the publicity are biased, call Huawei and Xilis, both sides say that it is not what they promote, who publicizes whom you are looking for.
The netizen bought the car from a Huawei store, he said:
As a Huawei iron fan, I feel very hurt.
Responsible for the production of this car is Dongfeng Xiaokang, who once played back and forth with Shenche Wuling Hongguang in the van market.
If you put this well-off production of Xilis car in the current new energy vehicle market with a hundred flowers, consumers may not look at it more.
But if Huawei executives come to the platform in person, the press releases that are thrown out are "boiling" again, and the cars are placed at the Shanghai Auto Show in a dignified manner at the Huawei booth, there is a remarkable banner entrance in the official online mall, and the cars are parked in the Huawei offline experience store for people to test drive and visit...
When you have done all the above things, still tell consumers that this is the responsibility of Xilis, and if there is a problem, you go to them, and those fans who support the national enterprise will inevitably be chilled.
Wrong is Cyrus wrong, right is Huawei is right, count it, win twice.
Although it is a patriotic enterprise, there will also be a day of winning hemp.
In the face of surging public opinion, one of the parties, Xilis, issued an open letter in response, stating that it did not stop production, but only temporarily closed the ordering channel, and planned to restart the booking after the Spring Festival, but the way of handling given did not make the owners completely satisfied.
In particular, in the announcement, "the first car owner can get a discount of 10,000 yuan for other models of vehicles under the company within four years", which makes the owners more angry.
Change it once every 4 years, and it is indeed the idea of building a mobile phone to build a car.
It is reasonable to say that although SF5 car owners have become the only batch of leeks, ah no, car owners, but the new car released by Huawei this time does not change the brand after all, and the car that works for Huawei is still a well-off car. It may not be enough for car owners to repair accessories like imported cars.
The owner questioned the contents of the Cyrus open letter
However, this sense of abandonment and deprivation is real, and the owners of the rights protection feel that they have become orphans like more than three hundred friends in the rights protection group.
At this time, Huawei, which claims to be involved in research and development, supply chain and brand marketing, comes out to bow its head, apologize, pat its chest to give a guarantee, and give everyone a relief, which is also a reasonable thing.
Unfortunately, huawei, the other party involved, has not yet had an official statement.
But on second thought, there is no chrysanthemum mark printed on the front of the car, and a company that says it does not build a car with its neck, why promise you to repair the car?
Thinking about it again, Huawei is persecuted by the United States, and everyone is spending money on the list for national enterprises, which is a patriotic act!
Last year, huawei had several new mobile phones released, but they have been out of stock, and even rumors of suspension of production have been rumored at one point. On the e-commerce platform, some scalpers have raised the price of Huawei mobile phones to tens of thousands of yuan.
LeekSki, who squatted in front of the computer and waited for the goods, squatted in the end and began to mutter, why is everyone's patriotic enthusiasm so high?
LeekSki is also, someone in the circle of friends reprimanded the US emperor for Huawei, and the eldest princess shed tears when she returned to China. But after seeing the experience of the owners of the Cyris, he still sincerely sighed:
Huawei is still conscience, at least he does not pit poor people like me.