"She rummaged through our drawers in the middle of the night and brought strange men in." Ms. Cao often makes an appointment to stay in a homestay through the "Rucheng" platform, and the original accommodation experience is not bad, but when she recently stayed in a homestay, she encountered a very poor service experience, and the owner of the homestay also has opinions on her behavior.
Ms. Cao is a native of Nanjing, Jiangsu Province, who did a membership card in March last year, and felt good about living, because she could only book 2 nights at a time, and sometimes there were things that needed to be booked for 8-10 consecutive days, and she successively did three more, and spent more than 4,000 yuan. This platform is a platform for booking a homestay, after becoming a member, you can stay in the homestay for free, you need to pay a deposit when you check in, and the rent will be refunded after check-out. She couldn't remember how many times she had stayed now. However, three recent encounters have made her very uncomfortable.
There may be a question here, why would a person go to the homestay many times?
Ms. Cao said: Sometimes the mood is not good, or the pressure in all aspects is great, I want to relax myself by staying in a homestay, I can't remember how many times I have lived now, but I have walked a lot of places, including Nanjing, Wuxi, Zhenjiang, Hangzhou, Suzhou, Guangzhou, Shenzhen and so on...
It can be said that in just one year or so, I have indeed been to many places and can be regarded as a loyal user of the platform. However, last November, she stayed at a homestay in Suzhou, but it brought her some not-so-good check-in experience.
Ms. Cao said that at that time, the homestay had a small dog, because she was bitten by a dog when she was a child, she was more afraid, and when she saw the puppy running towards her, she made a "hissing" sound to scare the puppy. However, this move was seen by the owner of the homestay, and later scolded her and chased her.
Originally this was just a contradiction between her and the owner of the homestay, but afterwards the owner of the homestay complained to the platform, resulting in her account being frozen for two months, and the boss also wanted the platform to upload some "unfavorable" videos for her through monitoring, although now the account is unblocked, but still the more you want to get angrier, and then the platform's several moves, let her decide to contact the media to ask for a statement.
The reporter telephoned the staff of the homestay, and the other party thought that Ms. Cao was somewhat unreasonable, first of all, she was not rushed at that time, and it was Ms. Cao's relatives who later came to apologize and took her away. As for the content of the monitoring, it is Ms. Cao's behavior of turning through the front desk drawer in the middle of the night, and the behavior of taking strange men into the homestay hotel.
For such a statement, Ms. Cao does not agree, but also believes that the other party's video is to pinch the head and tail, and turning over the drawer is just putting the owner's wife's bicycle key into the drawer. And the strange man is a friend of her own, when she found a job, the night shift is late, the friend just sent her, she asked the friend to enter the room, after a while the friend left.
This is the first time she has had a bad experience, but it has little to do with the platform. But the second encounter is related to the platform.
Not long ago, she booked a Hangzhou homestay on the platform, the check-in time is from February 9 to February 11, but the day before the check-in, she changed the order to February 16 to February 18, and also changed a hotel, because of this matter, she was deducted 30% of the security deposit on the platform, that is, 598.8 yuan. The reason given was to cancel the order within 48 hours.
However, according to the notice issued by the previous platform, the member change will not deduct the security deposit, that is, Ms. Cao believes that the deduction is unreasonable. However, the platform customer service said that on the other side of their system, they did not see a deduction deposit. It is recommended to wait until her rent is returned before contacting customer service.
The third question Ms. Cao has to say is the issue of returning the deposit. The previous refund of the deposit is basically refunded after check-out at 12 o'clock.
A staff member of the other side replied: After inquiry, Ms. Cao has a total of four membership cards, with a total of 87 stays, a total of 165 nights, and the previous deduction of the security deposit is a technical problem and will be refunded normally. As for the refund of the deposit, the company has recently encountered problems and will refund them according to the order time.
Things are solved, but if you calculate it, there are 365 days a year, and Ms. Cao has lived 165 nights in various homestays, and it can be said that most of the year is spent in homestays, which is also quite surprising. But it's also a matter of her own preference, no problem at all.
Several problem points are mainly the second, since the platform has been notified in advance that you can change the free deposit, even if the background is not displayed, but Ms. Cao does have a display, it will definitely bring trouble and doubts to customers, perhaps technical problems, but such an operation should still be cautious as well.
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