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The departure tendency analysis product of Deeply Believed Service Technology Co., Ltd. (hereinafter referred to as Deeply Believed Service) has recently attracted a lot of attention on social media platforms. According to the information released by netizens, the behavior perception system product developed by Xinxin Service can analyze and rate the employees' tendency to leave, and the evaluation vocabulary includes "high risk", "suspected" and "suspicious". Subsequently, the collection and use of employees' online data by this product was concerned, which triggered a discussion on whether the personal privacy and behavior of employees were infringed.
Up to now, I believe that the service side has not publicly expressed its position on this matter. According to the Daily Economic News, Jiang Wenguang, secretary of the board of directors of Convinced Service, said that the system only monitors office computers and the company's internal network, and does not monitor employee behavior on the Internet. It is reported that the behavior perception system cannot be retrieved on the convinced service website.
Nandu reporter combed the information on the official website of The Trusted Service and saw that the data cited by the Deep-faith Service Behavior Perception System comes from the Deep-Believe Service Internet Behavior Management System, and a patent of the Service-believed Service shows that the information obtained by the departure analysis includes employee social software and search engines.
Previously, the question of where the boundaries of the company's intranet monitoring were concerned. For the products developed by Convinced Service to obtain data on employees' Online behavior and supervision, a legal person told reporters that without employee authorization, enterprises do not have the right to authorize third parties to view their Internet information, as far as the company is concerned, if it is not authorized by employees, it is suspected of infringing employees' personal information and privacy, and Convinced Service as a tool developer, if it can also read the relevant Internet information of employees, it is a joint infringer.
Netizens broke the news
Online posts refer to the belief that service products can analyze employees' tendency to leave and trigger privacy violation discussions
Some netizens recently posted on social media platforms: I believe that the system of monitoring employee behavior analyzes everyone's tendency to leave, and accompanies a picture to show the departure risk and report information of each employee in a department of a company.
The screenshot shows that an employee visits a job search website 23 times; chat keywords 254 times; search keywords 0 times; and submits resumes 9 times. It should be pointed out that among the specific resume delivery behaviors displayed on the employee's departure analysis report page, the delivery time is September 21, 2017.
According to the screenshot information, the official name of the above-mentioned netizens to monitor employee behavior system is: behavior perception system, and the separation tendency analysis function is one of the services provided by the behavior perception system product, in addition, it also includes a log center, broadband analysis, etc.
Because the data cited in the analysis of the tendency to leave includes dimensions such as website browsing and chat records, once this incident occurred, it triggered a large number of netizens to discuss data security and invasion of privacy on social media platforms.
A senior person in the administrative human resources industry believes that in addition to the question of whether to violate the law, the product (system) is well-intentioned, but the practice is somewhat rough and cold, and the management of people is too instrumental. As a manager, it is the responsibility to pay attention to the team trend and personnel attitude, including whether there is a tendency to leave, and should be carefully managed to take the initiative to perceive. At the same time, the person said that (the company) should face up to the relationship between employees and enterprises.
The company responds
Jiang Wenguang, secretary of the board of directors of Convinced Service: The system only monitors office computers and the company's intranet
As of now, the ministry of conviction has not publicly expressed its position on this matter.
According to the daily economic news report, Jiang Wenguang, secretary of the board of directors of the company, said in an interview that there was no attention (retrieval) of this matter, but the behavior perception system BA is not recently listed, work efficiency analysis, departure tendency analysis are a function of the product, the company does not monitor whose data, this is the customer's own behavior.
Jiang Wenguang stressed that the recent hotly discussed analysis of the tendency to leave is convinced that a small function in the service product, the focus of the behavior perception system is the leakage tracking analysis, to help government and enterprise users manage some internal threats. Moreover, this system only monitors office computers and the company's internal network, and does not monitor the behavior of employees on the Internet.
It is reported that the behavior perception system cannot be retrieved on the convinced service website.
Deep steak products
Obtain information such as employee social software and search engines as data for analyzing departure tendencies
According to the color page information of the official website of the behavior perception system (hereinafter referred to as the "color page"), in the behavior perception system of the service, the core component is the app store, that is, the above-mentioned netizens provide screenshots of the official name of the behavior perception system, which manages all data analysis applications. The reporter noted that the interactive page of the app store displayed in the color page and the screenshot provided by the netizens.
Netizens provide screenshots
I believe in coloring pages
According to Xinxinfu, the system conducts in-depth modeling based on massive Internet logs and user behavior characteristics, forming a data analysis application and publishing it to the app store of the behavior perception system. The behavior perception system and the Internet behavior management system are highly coupled, and in the whole program, the online behavior management is responsible for collecting data, and the behavior perception system is responsible for summarizing and analyzing data.
For the function of the Internet behavior system, I believe that the service side introduced as early as 2014 that the Internet behavior management product AC can analyze the recent use of Wi-Fi network TOP10 applications, TOP10 websites, TOP10 active users, TOP10 keywords. This information automatically generates a histogram or pie chart for reporting to the company, and provides a schedule to help administrators do more detailed analysis.
It can be seen that the data obtained by the Internet behavior system of Convinced Service comes from the record information generated by users accessing Wi-Fi, and in addition, a patent application of Convinced Service also reveals the dimensions of the data it obtains.
In March 2018, He applied for a patent for "a method, device, equipment and storage medium for the analysis of the tendency to leave". Sky eye check information shows that the patent to obtain the employee terminal in the internet behavior data step, comprising: obtaining the information in the employee terminal sending behavior data and / or information browsing behavior data.
The step of obtaining the information transmission behavior data in the employee terminal, comprising: obtaining the information transmission behavior data generated by the employee using the preset social software and / or preset mailbox system and / or preset recruitment site to send information in the employee terminal.
The step of information browsing behavior data, comprising: obtaining the employee terminal information browsing behavior data generated when using a preset search engine and / or a preset recruitment site browsing information.
Lawyer's opinion
Unauthorized tool developers who can read employees' online information are joint infringers
Founded in 2000, CompanyExpress is a product and service provider focusing on enterprise-level network security, cloud computing and IT infrastructure, basic network and Internet of Things. The above-mentioned Internet behavior management system belongs to the network security business segment and is the company's main business.
You Yunting, a senior partner at Shanghai Dabang Law Firm, told Nandu reporters that the main risk in the analysis of the departure tendency of the service company lies in privacy protection and infringement of personal information. During the employee's work, because of the work generated by the Internet data, the company has the right to view, if it is personal affairs related data, belongs to personal information or privacy, without the authorization of the employee, the company has no right to view.
Therefore, for employer-side businesses, they do not have the right to set up indiscriminate viewing of employees' online data. You Yunting further analyzed: "I believe that as a developer of a product, it is the user of the product who buys its services. "For the company, if the employee's online records are viewed without the authorization of the employee, the personal information and privacy of the suspected infringing employee, as a tool developer, I am convinced that if the service company can also read the relevant Online information of the employee, it is a joint infringer."
You Yunting admits that in fact, as early as 2007, he had been exposed to enterprise consulting in this area, which was proposed by the software developer similar to the company. "My suggestion is that for employees to go online, employees can set up their own, because of business or online to do private things." You Yunting said that if you do private things, enterprises do not monitor the corresponding traffic, the advantage of this practice is that if employees set too long office hours as private affairs, it is obviously unreasonable, and they will be embarrassed. If employees set up their own internet access for business, then companies can monitor the corresponding traffic.
"At the same time, if the company adopts compulsory authorization as an entry condition, it will infringe on the employee's personal information rights and privacy rights." You Yunting said that employees can complain to the Ministry of Industry and Information Technology, the Cyberspace Administration of China, and the labor law enforcement department, or go directly to the labor arbitration commission or the court to claim that the compulsory authorization of the enterprise is illegal. The supervision of enterprises should be mainly labor inspection, but the Ministry of Industry and Information Technology and the Cyberspace Administration of China have the right to manage. For software developers, both the Ministry of Industry and Information Technology and the Cyberspace Administration of China have the power to supervise.
Company performance
Convinced that the net profit of the 2021 performance forecast is up to 300 million yuan, down 60% or 70% year-on-year
On January 25, 2021, Xinxinfu released its 2021 annual performance forecast. The company expects revenue to be about 6.7 billion yuan to 6.8 billion yuan last year, an increase of about 22% year-on-year. However, the net profit attributable to shareholders of listed companies achieved by Convinced Service was only 240 million yuan to 300 million yuan, down 61% to 70% year-on-year.
For the sharp decline in net profit, Xinxin Service said that one is because the growth rate of operating income is slower; the second is because the investment is further increased, and the expenses are still growing rapidly; third, it is because of the decline in the overall gross profit margin.
On February 11, Convinced Service closed at 147.1 yuan / share, with a total market value of about 61.15 billion yuan.
Written by: Nandu reporter Ye Linfang