【People's Livelihood Investigation Bureau】
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China News Finance, February 12 (Reporter Wu Tao) "Did you order everything you bought a few years ago?" Recently, many netizens have reflected that nominally during the Spring Festival is "express delivery is not closed", but the New Year goods bought years ago are now "still on the road". Whether this is the case, the reporter launched an investigation into this.
"The courier of a few years ago is still on the way"
Recently, some consumers reflected to the Financial Reporter that the order placed on January 25 before the Spring Festival has not yet received the goods, and as of press time, the status of the goods is "waiting for the manufacturer to process".
The order was placed on January 25 before the Spring Festival, which was expected to arrive on February 1, but the courier has not yet arrived. Courtesy of respondents
"When placing an order, the e-commerce platform warmly reminds that it is expected to be delivered before 24:00 on February 1 (the first day of the Chinese New Year), but now that the year is over, the things have not yet been received."
Customer service responded that "the warehouse is not working yet". Courtesy of respondents
According to the consumer told Zhongxin Finance, after asking the store customer service, the customer service said that "the warehouse has not yet gone to work."
"Why don't you mark it up in advance when you place your order?" Consumers ask, and when placing an order, the merchant marks that it will be delivered before 24:00 on February 1.
"This can't be set." Customer service answered.
It is also difficult for such a courier to refund. According to the consumer, the application for a refund prompt "after applying for a refund, you must pay the shipping fee of 12 yuan for other orders." As of press time, the consumer has not received the courier.
"Because there were more New Year goods bought years ago, free of postage, other things have arrived, only this one is delayed in receiving the goods, and the refund has to be paid again." The consumer said.
Years ago, the courier was delayed in receiving the goods, and if you want to refund, you need to pay the freight again. Courtesy of respondents
Similar situations are not in the minority, recently many consumers complained online, this year's Spring Festival "express delivery does not close" service has shrunk significantly. "The seller shipped the goods, but it is useless to accumulate them on the site and not send them." "Ordered on January 25, is still in the warehouse" "During the Spring Festival, our community express station is closed, how can we get the goods?" ”
"Sign for delivery before delivery" occurs from time to time
Many e-commerce or express delivery companies nominally have half-day delivery and next-day delivery services, and services have also "shrunk" during the Spring Festival.
"Today's half-day delivery has been fully booked, it is recommended to choose another time for delivery." When the reporter investigated, he found that sometimes when placing an order, he would receive a similar reminder, and the half-day delivery would become the next day delivery, and the next day delivery would become multi-day delivery.
In addition, "I signed for you first, and I will help you send it over later" from time to time. Some consumers told the Zhongxin financial reporter, "Such a situation is too common, the time-sensitive express delivery and takeaway are present, and it feels that it cannot be delivered within the specified time, and the courier will call the consumer to say that it will be signed off first, and it will be sent." ”
Some netizens said, "Absolutely, the courier before the festival is all signed for you at the site, and then delivered after the holiday." ”
"Not closing" can not be "out of the ordinary"
On the eve of the Spring Festival, many express delivery companies and e-commerce platforms have announced that "express delivery will not close during the Spring Festival". The reporter noted that even after some e-commerce APP updates, the words "no closing" are prominently marked, which in turn attracts consumers to place orders.
But the execution time changed, and the said "no closing" finally "went out of the way". Some netizens said, "Since you said 'don't close', you must do it, and if you can't do it, don't set up a sign." ”
Some netizens reflected the situation. Screenshot of Weibo
Some analysts pointed out that during the Spring Festival, some stations closed their doors, resulting in the stall of the "last kilometer" of express delivery; in addition, some express delivery companies adopted layers of outsourcing, lacking effective constraints on the entire logistics chain, and then catching up with the Spring Festival, the number of migrant workers decreased, which is the root cause of "express delivery does not close".
What do you think? Did you receive all the couriers years ago? (End)