Mr. Luo, who has a Porsche McKay off-road vehicle, said he was ready to drive out on February 4, and when he started the vehicle, the fault light on the dashboard lit up.
Mr. Luo: "That day is equivalent to the steering booster failing, showing the yellow light, and then the steering wheel is equivalent to saying that it can't move, that is, there is no booster equivalent." ”
Mr. Luo's McKay off-road vehicle was bought in November 2019 at the Porsche Center in Hangzhou Binjiang and cost more than 700,000 yuan. He started the vehicle, and it was really difficult to hit the direction.
Mr. Luo: "The next day he gave me feedback, on that place is broken, call the steering machine dust cover damaged, he means to take it apart to see if there is water, if there is no water can be warranted, now he said that there is water in it, it is not warranted." ”
Ms. Song, customer relationship manager of Porsche Center Hangzhou Binjiang: "We judge that this is caused by external forces, and the customer's feedback is that he does not recognize our judgment (from what aspects can be judged, it is affected by external forces) There are traces of external forces on the side, it is impossible to say that it is damaged, just natural damage is like this." ”
In the maintenance workshop, the staff put Mr. Luo's car on top, and there was a spring-like rubber sleeve at the bottom of the vehicle, and there was a damage on it.
Ms. Song said that the current conclusion given by the technicians at the Porsche Center is that the dust jacket is damaged by external forces. Mr. Luo disagreed with this statement.
Mr. Luo: "Because this car my wife is driving, she basically runs at high speed, not likely to encounter sharp objects, said that the road conditions such as running mountain roads are relatively poor, including I looked at the Internet, there are also the same cases, so I don't think, they say external forces, or deliberately damaged, I have reason to believe that this is the quality problem." ”
In November last year, Ms. Zhou, the owner of Porsche McKay, told us that the steering wheel of the car was abnormal.
Ms. Zhou: "You see, that's the voice. ”
Ms. Zhou: "This phenomenon was discovered in October (2021), this steering wheel, as long as there is a dozen directions, it will hula hula this sound. ”
Technical manager of Porsche Center Gongshu, Hangzhou: "This strange sound is emitted from the inside of the steering machine, we have checked the appearance of the steering machine, and found that the dust cover is damaged." ”
At the bottom of Ms. Zhou's car, there was a damage to the dust jacket of the steering machine. Mr. Luo said that seeing Ms. Zhou's encounter, coupled with similar problems himself, he believes that there is a quality problem with the dust jacket.
Ms. Song, customer relationship manager of Hangzhou Binjiang Porsche Center: "The chassis thing is not easy to say (and its incision I see is horizontal, normal driving is front and rear) (staff: the situation on the chassis can not be judged, because of the ever-changing) is that we have no way to see, in the process of driving, what is the situation under the road, what is the direction of my obstacles, this is no way to see. ”
At present, the solution given by Porsche Center is that Mr. Luo needs to replace it at his own expense, and it is impossible to disassemble and replace the dust cover separately, only to replace the steering machine assembly, with a total cost of nearly 30,000 yuan, and porsche center can make concessions on the working hours cost. Mr. Luo did not accept. After communication at the scene, the store said that it would feedback Mr. Luo's doubts to the Porsche manufacturer, and the manufacturer would give a conclusion about the damage of the dust cover.
(1818 GoldenEye)