On January 28, 2022, when the Spring Festival was approaching, the business office of the Bijie Weining Branch of the Industrial and Commercial Bank of China gathered personnel, and the front rows of counters and smart machines were full of customers handling business, and the employees at various positions were busy.
At about 12:30 p.m., a customer carrying a bag of "black paste" 100 denominations of RMB slowly walked into the hall, saw so many customers queuing in the hall, and whispered to the staff if they could redeem it. Looking at the customer's worried and anxious look, the staff quickly reassured the customer and told them that it could be exchanged. After hearing the staff answer, the customer's hanging heart finally let go. "But it will take a long time to exchange residual currency for me, and there are so many people today, will it delay you for a long time?"the customer said a little embarrassed. "Don't worry, we'll redeem it for you as soon as possible," the staff replied.
After inquiry, it was understood that the bag of "black paste" residual coins was the hard-earned money saved by the 80-year-old man in the customer's family for a lifetime, and he was usually reluctant to use it. One night a few days ago, the family had already fallen asleep, and suddenly the fire burst into the sky, and the house where the old man usually lived burned up. When the family found out, the fire had spread to the roof, although it was trying to rescue, but still suffered heavy losses, many items in the family have been burned, and the more than 10,000 yuan that the old man has saved all his life has also been burned "beyond recognition". Seeing his life's hard work turned to ashes, the 80-year-old shed tears of heartache and reluctance.
The Spring Festival is coming, in order to try to recover losses for customers, so that the mood of the elderly can be better, comfortable New Year, ICBC Weining Branch Party General Branch Youth Committee, Weining Branch Deputy Director of the Business Office to overcome the busy situation before the festival, without eating lunch, insist on sorting, measuring, pasting burned residual coins for customers one by one. When he encountered other customer consultations or needed to solve problems for other customers, he arranged for another employee to continue to sort out the residual coins for the customer, and also applied to the branch office for an employee to join the residual currency sorting work to shorten the customer's waiting time as much as possible. In the process of sorting out, when they heard that "the remaining area of the residual currency is less than one-half and will not be exchanged", they took a variety of ways, and even changed the number of people to make multiple and repeated calculations of the residual currency, and did their best to recover the losses for the customer.
After nearly three hours of hard work, the exchange site was a "mess", and the table was piled up with printed exchange slips, paste paper, and handkerchief paper that the staff wiped the exchange instrument and wiped their hands. However, the scene was also "fruitful", with 160 scraps neatly pasted on the paper. Looking at the thick pile of residual coins and the hands stained with solid glue and paper money residue, the three staff members were both happy and sad, happy that after working hard to sort out the residual coins for customers, sad that after many calculations, some of the residual coins still could not be exchanged. In the end, it successfully exchanged 8,000 yuan for the customer, recovered most of the customer's losses, and won the praise and recognition of the customer.
The fire is merciless, and ICBC has love. "Exchanging damaged coins is the obligation of every bank, but also our state-owned banks and communist party members should fulfill their social responsibility, although there are many customers in the hall queuing, but now it is almost the New Year, if you do not help customers to exchange, it will have to wait until the next year, the 80-year-old man in the customer's family will have a heart hanging over this Spring Festival, so we do not let other customers wait too long, no matter what, we have to find a way to help customers solve the problem, so that the 80-year-old people can rest assured that the New Year." The deputy director of the sales office said.