Although the used car market is thriving now, many people still want to buy a new car when they buy a car. Because everyone feels that the new car must undergo strict quality inspection before it is sold, it is more secure in all aspects. Used cars have been driven by others, since they are not used, it means that the car will always have some problems more or less, and many people are still willing to buy new cars under the trade-off.
The cars are all mass-produced, although the quality is guaranteed, but the quality of the same batch of cars is always different. If the owner accidentally buys a car of bad quality, it will be very upset. Mr. Wang bought a Mazda car at a 4S store three months ago.
When Mr. Wang went to see the car, he thought that the car was very good, and after driving the car back, Mr. Wang loved the car and would drive the car out for a few laps if there was nothing wrong. But what he didn't expect was that the car broke down just half a month after buying it. After Mr. Wang sent the car to the 4S shop for repair, he felt that it might be because of his improper operation that it would lead to the failure of the car, and he did not care too much.
Unexpectedly, after another month, the car broke down again. Mr. Wang already had some doubts about the quality of the car at this time, but he thought that it was not a big problem, so he put up with it again, and did not expect that in the 3rd month, the car broke down again. At this time, Mr. Wang has understood that this is not only a problem of his own operation, but the car itself has a problem, where is the new car less than three months less than the time to fail several times?
When it came to the 4th failure, Mr. Wang drove the car directly to the 4S shop where he bought the car and asked the other party to give him an explanation. Especially the problem of throttle failure, when he was driving at a high speed, the body suddenly began to shake strongly, the engine failure light lit up, and then the throttle seemed to fail, and the car could no longer accelerate.
Coupled with some small problems in the total, Mr. Wang felt that his heart was exhausted. After he arrived at the 4S store, he proposed to the merchant to either return the car for him or change him to another car. However, the merchant directly refused Mr. Wang's request, and the merchant told Mr. Wang that the reason why his car broke down was because the fuel in the car was insufficient.
Mainly due to the production of carbon in the cylinder of the engine, resulting in the cylinder can not work, as long as the engine is disassembled and cleaned to return to normal, there is no need to change or return to the car. However, Mr. Wang did not agree at all, the car had so many failures in a short period of time, how could it be as simple as he said? And even if it is so simple, the frequent failure of the car is still their responsibility.
Mr. Guo was very angry, and he directly told the merchant that he spent 200,000 yuan to buy a car that could be used to walk, rather than asking an ancestor to come back and wait every day. However, the merchant still refused Mr. Wang's request, because according to the provisions of the national "Three Guarantees Law", the failure of Mr. Wang's car did not meet the required return or replacement standards, and his car could only be repaired but could not be replaced.
In the face of this result, Mr. Wang did not agree, he felt that although it did not meet the standards required by the state, the quality of the car was beyond doubt. And he was also unwilling to negotiate with the 4S shop, and finally Mr. Wang decided to call the police. Because he feels that this is the behavior of the merchant to deceive the consumer. Do you think that Mr. Wang's request for a change or return of the car is excessive?
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