Hello everyone!
The quality and reliability of a car is always one of the most concerned issues when buying a car, no matter how cool it is, but every three or five out of the problem, it will also make a mess of your mood and life.
But in Tesla, the problem of poor reliability does not seem to affect the mentality of car owners. Recently, consumer reports released a new list of brands with the highest car owner satisfaction in 2021. Tesla, which has just been rated as the second-to-last in reliability, has taken the first place in the satisfaction rankings.
English title: The car brand that car owners like and hate the most
It is reasonable to say that Tesla's reliability is so poor, car owners should complain about it, how can they still be so satisfied with Tesla?
Tesla's reliability
Is it really bad?
How did this list come about?
Consumer Reports is a non-profit organization that does not look at the face of any business, and its impartiality is relatively guaranteed. Every other year, they will count the probability of different failures of a car according to the feedback of subscribers, and give a total score based on the reliability performance of the same model in previous years.
Since consumer reports are based on the U.S. market and consumers, it is not appropriate to copy them domestically. However, some cars are sold in China and the United States at the same time, and the reliability of the same car is generally not a world between the two countries, so their conclusions are also worthy of our reference.
Second-to-last for two consecutive years
Not unjust
According to the feedback of American car owners, Tesla reliability is indeed not bad. In the 2021 list, owners personally sent Tesla to the penultimate
Specific to the reliability of the model, Tesla is also very crotch-pulling. The best-performing Model 3 is only moderately biased, and the remaining three cars are at a very worrying level.
The Model Y, in particular, has become one of the top ten least reliable models in 2021, and its main problems include short sensor life, easy failure of heat pump air conditioners, and easy to break buttons in the car.
The assembly process of the Model Y is particularly bad, and the problems of uneven face of the body panels, inaccurate paint color, and leakage of air and water are common problems. What's more, when a car owner in the United States picked up a new car, he found that his Model Y rear seat cushion was not installed on the bracket. This shows that Tesla not only has a poor assembly process, but also a very perfunctory factory acceptance.
In fact, the problem of model Y is not absent from other Tesla models, and the Model X with gull wing doors even has the problem of inaccurate and loose doors.
With a "stable" performance, Tesla has become the penultimate number two on the Consumer Reports reliability list for two consecutive years.
This is the reliability list for 2020
Tesla is also the penultimate number one
Reliability hasn't won
Satisfaction has not been lost
For two consecutive years
Satisfaction comes first
Even if Tesla's reliability is so poor, the owner is still very tolerant, and even prefers it. In the 2021 annual car owner satisfaction list, Tesla is the first among all manufacturers.
Top three satisfaction in 2021
The Tesla brand is very powerful, and the following models are equally powerful. In the top 10 list of the highest satisfaction models in 2021, Tesla has four.
More importantly, Tesla is not only the brand with the largest number of places on this list, but also the only brand that has all its models on this list.
In addition, Tesla's performance in satisfaction is also very stable, the previous year they were also the brand with the highest satisfaction with car owners, and there was no one.
Top three satisfaction in 2020
More than 80% of car owners
Willing to choose Tesla again
In fact, consumer reports calculate the satisfaction of car owners in a very simple and crude way, that is, to ask the current owner if you choose the same car if you choose again. The proportion of car owners who say "definitely" among all car owners is the owner satisfaction score of this brand.
In other words, no matter how unreliable a brand's product is, as long as the owner likes it, the final score is high. Among all brands, Tesla owners are the most loyal, and about 82% of owners say they must also choose Tesla. This shows that they do not pay so much attention to reliability, or that Tesla's reliability is not so bad that it is unacceptable.
Car owners also score on sub-items that cover many aspects such as driving experience and comfort, but the reliability score has no decisive impact on the final result, and the reliability score is not listed separately on the list.
While everyone knows that reliability is important, here, at best, reliability indirectly affects the "value" score by affecting the cost of the car. In this piece, Tesla only scored 1 point (out of 5 points), which is already the lowest level. It's just that Tesla scored too high in other sports, and the final score is still the first.
Interestingly, Lincoln, who has ranked first in reliability for two consecutive years, ranked second in positive numbers with a satisfaction rating of 79 points in 2020.
Top three in satisfaction in 2020
Note that Lincoln's "Value" score was also low
This also shows that Lincoln has done a very good job in many aspects beyond reliability.
Lincoln's satisfaction score declined in 2021, but he still scored 68 points, ranking 15th (tied for 10th) on the overall list, which is at a medium level.
Lexus and Subaru are highly reliable
The overall satisfaction score was on par with Lincoln's
How should satisfaction be measured?
Consumer Reports' judgment of car owner satisfaction is ingenious, reflecting a kind of "avenue to simplicity" wisdom. However, some people think that satisfaction should be multi-dimensional, and people's evaluation should not be limited to "satisfaction" and "dissatisfaction". What we want to discuss with you is, how should the satisfaction of a model and a brand be measured?
Taking Tesla as an example, it has advantages in brand, three electricity, and intelligence, but how big is this advantage, so big that many car owners know that its reliability is poor and still feel satisfied? If Tesla's reliability is a little worse, will so many car owners express satisfaction? What proportion of reliability should be in the satisfaction evaluation criteria, and should it "vary from car to car"?
Let's broaden our thinking a bit: if two cars are extremely similar on many levels, what makes you more satisfied with one of them? In addition to the familiar factors such as cost performance and reliability, what else can affect satisfaction? With so many different factors, how much should each of them account for?
Haval H6 and Changan CS75 PLUS
How do you choose?
For example, if there is a car that has an advantage that you think is indispensable, and at the same time has a hard injury that you can't accept, are you satisfied with it or not? In the face of models with very different tones and uses (such as the Corolla and Wrangler), what will be the criterion for satisfaction at this time?
These things are not something that can be explained in a few words, and we just want to throw bricks and stones. So, how do you think the satisfaction of a car and a brand should be measured? Which factors are more influential? Is there a car with a unique charm that makes you willing to tolerate all its shortcomings? Feel free to speak up in the comments section!