"One-click ride-hailing" allows the elderly to travel smartly

The mobility of the elderly has decreased, but travel is still a high-frequency demand in daily life.

At the end of 2021, the Ministry of Transport formulated and issued the "14th Five-Year Development Plan for Comprehensive Transport Services", which mentioned that cruise taxis should be encouraged to apply mobile Internet technology, continuously innovate business models, improve market competitiveness and service levels, and promote the integration and development of new and old taxi formats... Improve the service level of taxi ageing, maintain the cruise taxi call service, and improve the service function of the elderly in the taxi software.

Multi-platform launch of the "help the elderly" function

"It is indeed a little difficult for the elderly to travel, and one-click car call is convenient for the elderly." Now the travel platform has set up a community to hit the station, as well as travel subsidies, taxi as a whole is economical and affordable. 64-year-old Aunt Zhang introduced.

According to the data released by the Ministry of Transport in September 2021, the major online ride-hailing platform companies have opened the "one-click ride-hailing" function in nearly 300 cities, providing more than 15 million services for more than 6.6 million elderly passengers, and the major platform companies have displayed the "one-click ride-hailing" function entrance on the app homepage. At present, 70 prefectures and cities have opened 95128 ride-hailing service telephones, ensuring the realization of the goal of 100 by the end of the year.

How to optimize the taxi service for the elderly? According to the requirements of relevant departments, it is necessary to maintain the cruise taxi call service, and the telephone connection rate should be improved for the call service. It is also necessary to guide online ride-hailing platform companies to optimize ride-hailing software, add a "one-click ride-hailing" function, encourage the provision of telephonic services, and give priority to the dispatch of cars for orders for the elderly. Encourage areas with the capacity to set up taxi waiting points and temporary stops in hospitals, residential areas where residents are concentrated, important commercial areas, and other places, relying on information technology to provide convenient ride-hailing services.

From the platform level, since 2021, didi chuxing, Dida chuxing, AutoNavi taxi, Caocao travel, T3 travel, Shencheng travel, Shouqi ride-hailing and other travel platforms have successively launched relevant measures. In September 2021, The Charity Help Team organized by CaoCao Travel, Didi Chuxing, T3 Travel and Xiangdao Travel officially joined the Hangzhou Taxi 95128 Love Team.

At the same time, AutoNavi Taxi has reached cooperation with beijing and other urban streets to accelerate the aging transformation of community facilities and build stations in some communities to help the elderly. Shencheng Travel organized the installation of a "one-click ride-hailing smart screen" in Shanghai with the function of brushing face and requesting a car, and set up the coordinate information of the fixed pick-up point for each terminal point, and the user can use the user information in the Alipay database to complete the call by using the brush face to match the user information in the Alipay database.

【Travel Guide】

1. How to use the taxi on call service?

Taxi calls are mainly taxi services. Among them, Dida Chuxing and Xi'an Taxi Management Department promoted cooperation with the 95128 tele-call platform. According to the Ministry of Transport, 100 cities will open 95128 ride-hailing service telephones by the end of 2021. In the future, 95128 telephony service numbers will be implemented in 180 cities at the prefecture level and above.

In addition, AutoNavi Taxi has also launched an e-call platform, and the Qihua Dispatching Center is the largest taxi dispatching center in Beijing, responsible for operating the Beijing 96106 e-call platform. At present, Qihua Dispatching Center has cooperated with AutoNavi Toote to launch a new telephony service, which has achieved full coverage in ten districts outside the six districts of Beijing.

2. How to use "one-click ride hailing"?

At present, Didi Chuxing, AutoNavi Taxi, Dida Travel, CaoCao Travel, T3 Travel, Shouqi Ride-hailing and other platforms all have "one-click car". Take the Didi Chuxing App as an example, find the "elderly taxi" option, click to enter the address, you can call the taxi service. Take AutoNavi Map as an example, find the "Help the Elderly Taxi" option on the taxi page, and you can also call a taxi service.

3. How to use the "heart-warming station" for the elderly?

AutoNavi Taxi made a two-dimensional code for the function of "one-click ride calling" of the elderly service and displayed it on the warm heart station. Elderly people can scan the code with Alipay or WeChat, and they can call a nearby taxi with one click. The whole process does not require the elderly to enter any information on the mobile phone, the starting point is located in the warm heart station location, and the end point information can be communicated with the driver after the elderly get on the bus.

4. What other ways to hail a ride?

Dida Travel's "Taxi helps the elderly travel" WeChat Mini Program, which is launched synchronously across the country, has five major functions, such as one-click ride-hailing, commonly used destination settings, one-click synchronization destination, support for cash payment, and large button and large font. Cao Cao Travel and other travel platforms have opened a telephone ride-hailing service, and elderly users can call the 400-608-1111 customer service telephone number of Cao Cao Travel Platform to let customer service help call a car.

5. After the trip, how to pay the fee?

At present, Didi Chuxing, T3 Travel, Dida Travel, Cao Cao Travel, Shouqi Ride-hailing and other platforms have opened a payment channel for relatives and friends, and after the end of the trip, relatives and friends can pay the fare on behalf of relatives and friends, and some platforms can also allow cash payment.

【Mom and Dad say】

Elderly taxis no longer "hit a wall"?

Does the "new way" of taxis for the elderly solve the pain points of the elderly' travel? The Beijing News shell financial reporter went to the streets of Beijing to chat with the elderly.

"It is indeed a little difficult for the elderly to travel, and one-click car call is convenient for the elderly." Now the travel platform has set up a community to hit the station, as well as travel subsidies, taxi as a whole is economical and affordable. Zhang Dama, 64, introduced that it is generally possible to travel by bus, because it is more difficult to call a car on the side of the road, and the steps of online car-hailing are too complicated to use. Sometimes before going out, I will call 114 to ask for directions, but 114 is usually difficult to connect.

Aunt Liu, 63, introduced that she usually chooses to walk at short distances, ride bicycles at a longer distance, and take a taxi a little farther away. "Usually, they call for a car on a travel platform such as Didi or on the side of the road, and as a volunteer, they often have to help the disabled to seek medical treatment, but some drivers will refuse to board when they see this situation." Once on a rainy day, I called a taxi on the side of the road for a long time, and finally there was no driver to pick up, and I couldn't walk back in the rain, and my pants were all wet. ”

Aunt Wang, 64, said that the general situation is bus travel, because the pension is about 4,000 yuan per month, taxis are more expensive, so there are few taxis. "Although I have downloaded taxi software such as Didi Chuxing on my mobile phone, I rarely use it; if there is a need for a taxi, my children help me call."

69-year-old Uncle Li introduced to the Beijing News shell financial reporter that it is generally riding an electric bicycle to travel, traveling with his wife or seeking medical treatment, and now use the online car App at the entrance of the community to take a taxi, 2-3 minutes can call a car, and you can also know the vehicle information in time.

"Before, I used to wave a taxi on the side of the road, but the taxis basically didn't stop. Once my wife wanted to go to the nearby Peking Union Medical College Hospital for medical treatment, she stopped at the side of the road for more than 20 minutes, and finally did not succeed. ”

Aunt Qin, 68, said that the bus is both free and convenient, usually less taxis, in addition to the high cost of taxis, the success rate of taxis is not high. However, with the introduction of some travel platforms to help the elderly, Aunt Qin feels that the experience is good.

Beijing News Shell Financial Reporter Chen Weicheng Ji Zhe Wang Kaiyi Ren Wanqing Editor Chen Li Proofreader Jia Ning