Shanghai Xuhui Sub-branch of Nanshang (China) is a demonstration outlet of respect for the elderly in Shanghai banking industry. One morning in the winter, an elderly couple in their late nineties helped each other to the business hall of Xuhui Branch, and the lobby manager saw the situation and immediately went forward to guide the elderly to the seating area and asked about their service needs. The couple said that in the past ten years, due to different financial needs such as cross-border investment, the couple has opened several debit cards in Nanshang Bank, but now that they are old, they are worried that the accounts under their names are easy to be confused, and they also want to collect funds and use them as a whole deposit to take fixed deposits, so they want to take advantage of the fact that their legs and feet are still moving, and they come to the outlets to do the account consolidation under the name.
After understanding the needs of customers, Xuhui Sub-branch immediately opened a green channel for respecting the elderly service, arranged for the old gentleman with inconvenient legs and feet to sit nearby, and all the documents that needed to be signed were taken to the elderly by the lobby manager to avoid the elderly moving back and forth; two tellers at the outlets handled business for them at the same time, greatly shortening the waiting time of the elderly. Considering that the elderly may produce hypoglycemia all the way, the outlet staff took out easily digestible biscuits for the elderly and poured hot water to let the elderly pad hunger while waiting, warming the stomach.
After handling the business, the branch staff introduced to the elderly what business can be handled on the mobile bank, and patiently demonstrated the process steps, so that they can handle business at home without leaving home in the future. Subsequently, he intimately accompanied the two elderly people to the bathroom to avoid inconveniences on the way back.
The old man smiled when he left the outlet, thanked the staff of Xuhui Branch in a loud voice, and said with a smile: "Although a few Nanshang cards were sold today, the friendship with Nanshang Bank has not diminished, but has become deeper!" ”
A word of thanks and a smile is the greatest affirmation of the service of Nanshang (China), which encourages and encourages Nanshang to continue to do a good job in the details of the service of respecting the elderly, so that financial services always have temperature and warm people's hearts.