Nearly 50 petition logs, thousands of enterprises visited, mediated various environmental petition complaints more than 10,000 cases... Since participating in the environmental petition work in 2008, this is the "report card" that Zhang Le handed over to the masses.
As the person in charge of the Letters and Visits Office of the Liuhe Ecological and Environmental Bureau, Zhang Le has been stationed in the frontline of grassroots letters and visits for 13 years, using patience and sincerity to resolve one environmental contradiction after another that is related to the vital interests of the people.
Everyone said that the petitioning work was "the most difficult thing in the world"; but Zhang Le said, "It is not so difficult, just turn the people's 'worries' into 'happy things'." ”
"A notebook", bowing down to the letter to show the original intention
"On January 1, 2022, citizen Wang Mou reflected that there was noise disturbance at the construction site near his home...", on the first day of the New Year's Day holiday, Zhang Le wrote down the first record of the petition matters of the year in his work notebook.
From the basic situation and main demands of the petitioners to the handling process and implementation, Zhang Le recorded clearly and clearly in his notebook, which is a habit he has adhered to for many years in his visiting work. He believes: "Only by clarifying the demands of the masses can practical things be done in the 'heart' of the masses." ”
In June last year, some netizens left a message in the Liuhe Ecological and Environmental Bureau's street provincial political style hotline to complain that the situation of small workshops in the village disturbing the people was repeated and looked forward to a cure.
"Rest assured, you will be in place." After receiving the task, Zhang Le rushed to the scene for the first time, and in the face of the ordinary people who came to "complain", Zhang Le smiled and gave the most sincere promise.
What the people want, what they can do. In order to find out the situation, he drew a circle with the diameter of the 800-meter distance between the netizen's home and the small workshop, and checked the communication problem door by door; after checking the focus of the contradiction, he took the initiative to build a bridge of communication for the two parties concerned, formulated a personalized transformation plan, and guided and helped promote the environmental protection transformation of the small workshop at the same time, so that netizens also participated in the whole process, and the final problem was solved.
However, this is only the beginning of the case. In order to make the phenomenon of "repeated repetition" disturbing the people that the masses are worried about no longer "recur", Zhang Le recorded the name of this small workshop in his work notes, incorporated it into the dynamic management of daily petitioning matters, made it mandatory every month, checked from time to time, and integrated long-term management into the daily production and operation of small workshops, and there have been no complaints since it was handled.
Looking at Zhang Le's work notebook now, it has been piled up into a thick pile.
In the notebook, "The interests of the masses are no small matter, and solving practical problems for the masses is my unchangeable original intention." This sentence tells Zhang Le's original intention of insisting on doing practical things for the masses.
"A card", a thoughtful act to soothe people's worries
"To do a good job in petitioning work, in addition to having feelings for the people, we must also use our brains and innovate in work methods." Zhang Le, who has always paid attention to passing on the help, often says this to his new colleagues.
"Hey, there's noise disturbance at the construction site near our community again, and it's been going on for a long time!" Late one night, a 12345 noise complaint ticket was transferred to Zhang Le, a familiar question, a helpless tone, "Don't worry, arrive soon!" On the phone, Zhang Le calmed the complainant's emotions, patiently and meticulously did a good job of explaining, and immediately got up from bed and rushed to the scene to coordinate the solution.
How to "break the problem" when the construction noise disturbs the people at night? Zhang Le has been thinking, for some noise-sensitive residents, how can we facilitate their real-time feedback needs and avoid the occurrence of nuisance problems again and again?
"The demands of the masses are also the 'golden key' to explore and solve environmental problems." Through visits to understand the people's voices and public opinions, Zhang Le insisted on starting from the details and actively innovating the work model, in this way, a "ecological environmental protection convenience service card" with the contact telephone numbers of the ecological environment bureau, streets and construction units was distributed to the hands of noise-sensitive users.
"Rest assured, I'm online 24/7, and the next time there's noise, look for me." Now, Zhang Le also wrote his mobile phone number on the convenience card, and promised not to shut down the computer for 24 hours, in order to detect and deal with the noise disturbance contradiction as soon as possible.
In the "silent action" organized by the Liuhe Ecological and Environmental Bureau last year, in order to "sleep peacefully" for the people, Zhang Le adhered to the working method of "daytime acceptance and night inspection", and used the "iron footboard" to carry out night inspection and inspection on the front line one after another to eliminate the problem of construction noise disturbance at night.
"From June 28 to mid-August 2021, there were zero complaints of noise construction at night in Liuhe District." Zhang Le said proudly.
A small card is the most powerful support for the happy life of the people, and the "noise reduction miracle" created by Liuhe, an environmental petitioning work in an area with a population of more than 1 million, is the most powerful feedback to environmental protection people like Zhang Le for doing practical things for the people.
"A petition office" exchanges sincerity for the people's hearts
Now, everyone jokingly calls Zhang Le's petitioning department the "magical petition office", why is it called "magical"?
That's because Zhang Le and all colleagues of the Letters and Petitions Office not only have to resolve various environmental petitioning contradictions, but also take into account a series of environmental protection work in the jurisdiction, such as noise control at construction sites under construction, catering fume remediation, pollution comprehensive supervision platform, and tracking the rectification of problems handed over by the central and provincial environmental protection inspectors, so as to truly eliminate pollution from the source and provide protection for environmental petitions to "see the bottom and clear zero".
Someone asked Zhang Le, "Are you tired of juggling so many tasks at the same time?" "Tired, but no matter what kind of thing it is, it reflects the service tenet of 'relieving the people's worries.'" Zhang Le said with a smile.
On the road of pollution control, Zhang Le often encounters difficulties, but he firmly believes that "no lock cannot be opened, the key is to put yourself in the shoes of the masses with feelings, and sincerely help the masses solve problems." ”
"What, no burning?" Banning coal? That's to shut us down! In the face of the excited words of the owner of a well-known restaurant in Liuhe District, Zhang Le patiently reassured, "You first calm down, I am to solve the problem, please believe us." For the contradiction between the operation and development of the century-old store and the control of oil smoke pollution, no matter who it is, it is a "hot potato", but Zhang Le has risen to the challenge and is committed to helping the operator find a solution with full sincerity.
Century-old skills, fine fire slow stew, gas replacement, precise temperature control... The key words of one contradiction point after another also let Zhang Le clarify his thinking. In order to find out the most suitable gas stove equipment that can replace coal fire, Zhang Le visited liuhe large and small kitchenware shops, at the same time, Zhang Le also visited the famous local food shops, just to observe and understand the cooking skills and methods.
Sincere payment, in exchange for the trust of the operator. In the communication and coordination, the clean energy transformation of the century-old store was successfully completed, which also explored a win-win road for the treatment of catering fumes in Liuhe District.
In the work of petitioning, there is no enthusiasm of flowers and flowers, nor the glory of heroic triumph, and "keeping the ordinary and getting the achievements" is everyone's recognition of Zhang Le's petitioning work. Under his leadership, the rate of environmental petition complaints in Liuhe District hit a new low this year, and his adherence to his duties and silent dedication over the years have also infected everyone around him.
Some people say that there are many criteria for judging the quality of petitioning work. Zhang Le, a party member, said that the smiling faces of the people who are satisfied are the most reliable standards in his heart.
Correspondent: Willow
Editors: Liu Hao, Wang Han
Planners: Shi Yong, Zhang Jian
Review: Chu Fangqiao, Wang Sha
Publisher: Ying Chen