Introduction
Ms. Zhao of Beijing spent more than 400,000 yuan to buy the BMW X3, and found that there was a strange noise in the driving, and it was the drive shaft that was faulty. The 4S shop proposed that the drive shaft could be replaced, but Ms. Zhao could not accept: "This car is a wedding anniversary gift sent to me by my husband, and now I am angry for the protection of rights..." After many negotiations, the 4S shop only agreed to accelerate the maintenance time and give the scooter vehicle, but in fact, the new version of the "Provisions on the Responsibility for Repair and Replacement of Household Automobile Products" that will be implemented on January 1 has a clear clause that says: Within 7 days, there is a need to replace the main parts due to quality problems. The seller shall exchange or return the car free of charge according to the choice of the consumer.
The new BMW is out of the ordinary
The conveyor shaft needed to be replaced
On November 19, Ms. Zhao and her husband went to the BMW 4S store and happily picked up a new BMW X3. Unexpectedly, the day after picking up the car, Ms. Zhao found that the car was always accompanied by a strange noise during the driving. "Every time you start, when you reach a speed of fifty or sixty kilometers, a strange noise will follow, like the sound of a whistle." Ms. Zhao said.
She drove the car to the 4S shop for maintenance. "The staff tried the car but didn't find out why, they asked me to drive again. As a result, within a few days, an alarm about the failure of the driveline suddenly popped up on the screen during the drive. ”
Ms. Zhao drove the car to the 4S shop again. After several tests, the abnormal noise of the vehicle is caused by the failure of the drive shaft, and the staff said that as long as the drive shaft is replaced, the problem can be solved.
Ms. Zhao "The drive shaft is an important part of the car, and the new car will be replaced with a large part, how can this be accepted?" And the car just came back with a strange noise, which shows that the new car you gave me has quality problems. ”
Ms. Zhao was very angry and hoped that the 4S shop could change a new car or return the car for her, but she was refused.
Within half a month, Ms. Zhao repeatedly negotiated with the 4S store without success. "I only hope that someone in the 4S store can actively solve the problem and don't let my commemorative gifts leave regrets."
4S shop: does not belong to the scope of return and exchange
An after-sales staff said that Ms. Zhao's car had an abnormal noise, which may be due to the presence of a pore in a part on the drive shaft, and during the vehicle's driving, there was a wind through the pores to produce a "whistle", but the specific reasons still need to be confirmed after a detailed inspection. According to the "Provisions on the Responsibility for Repair, Replacement and Return of Household Automobile Products", the problem of Ms. Zhao's car does not fall within the scope of return and replacement.
After many negotiations, the two sides finally reached an agreement: 4S Shop promised to actively promote the detailed inspection and maintenance of Ms. Zhao's vehicle, and strive to let Ms. Zhao use the car in the short term; during the detailed inspection of the vehicle store, the store will provide scooter services and extended warranty services for follow-up vehicles.
Lawyer: New rules will be implemented on January 1
Replacement of major parts can be returned free of charge
Wei Xiaodong, a lawyer at Beijing Huiyuan Law Firm, reminds consumers that if a new car purchased by a consumer has a major failure, it depends on whether it is a "7-day return and replacement" situation, or whether the automobile company is responsible for it in accordance with the provisions of the three guarantees of automobiles.
The new version of the "Provisions on the Responsibility for Repair, Replacement and Return of Household Automobile Products" will come into force on January 1, 2022.
On the basis of the current "Provisions on the Responsibility for Repair, Replacement and Return of Household Automobile Products", this provision has been greatly revised, which further increases the protection of the legitimate rights and interests of consumers and puts forward stricter three-guarantee liability requirements for operators.
For example, if a family car needs to be replaced due to quality problems within 7 days from the date of the validity period of the three guarantees, the engine, transmission, power battery, driving drive motor or its main parts and components need to be replaced, the seller shall change or return the car free of charge according to the choice of the consumer; it is clear that when the seller returns and replaces the car for the consumer, it shall compensate the consumer for the loss of vehicle registration fee, decoration fee, related service fee, etc.; by reducing the use compensation coefficient, Further reduce the compensation fee paid by consumers to sellers when returning or replacing vehicles.
Screenshot from: The official website of the State Administration for Market Regulation
New Year's Rules
Friends who have plans to buy a car must understand it
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