Euler good cat rights protection: the Great Wall 400 million yuan "disaster elimination", 10,000 yuan of cash to rights protection users

Wen 丨 Hong Hanqi

Editor 丨 Mao Shiyang

On December 30, the owner of Euler's good cat broke the news, saying that he had received a notice from the 4S store that Euler would convert the 10,000 charging royalties previously promised to be provided into compensatory cash, which could be withdrawn from the APP to the bank card.

In this regard, on December 31, The Weekly "Finance and Economics" called the official customer service telephone number of Great Wall Motors 400, responding that the previous 10,000 yuan charging rights and interests had indeed been changed to "10,000 yuan charging rights discounted". "In January 2022, the relevant services will be launched on the Euler APP, and eligible users can apply for 10,000 yuan in cash through the APP."

As of November, Euler Good Cat has sold a total of 40,246 vehicles, and if the compensation standard of 10,000 yuan is followed, the manufacturer will compensate more than 400 million yuan for the "core change" incident.

According to the third quarter financial report of Great Wall Motors, in the first three quarters of 2021, the total net profit of Great Wall Motors was 4.94 billion yuan.

On December 9, Euler Automobile responded to the Oulai good cat "chip" incident for the fifth time, saying that the relevant good cat users will enjoy the following two user rights: first, the owner of the Euler good cat determined before December 31, 2021 will be given a 7200 yuan equity package; second, before the announcement is issued, the owner of the car and the next Oula good cat will be upgraded to a lifetime warranty of the whole vehicle, and the first owner can get 10,000 yuan of charging rights.

At that time, how the above rights and interests will land has become the focus of attention of good cat owners.

According to the official explanation of Euler Automobile, the "7200 yuan equity package" includes: Free upgrade of CarPlay and HiCar functions; extension of two years of free traffic package; and the first owner of the three electric lifetime warranty.

Since the number of users involved is expected to exceed 40,000, and the amount of compensation is huge, the outside world is worried that Great Wall Motors will make a fuss about the compensation conditions and redemption methods.

As for the "10,000 yuan charging rights" that Euler good cat users are most concerned about, it is changed to "10,000 yuan charging rights will be directly discounted back to users".

In a screenshot of a car owner's message on the Internet, the owner said that he had received a notice from the 4S store, "Good Cat compensates 10,000 (yuan) cash", and the way and time of cashing out is "after the APP upgrade in January (2022), you can directly withdraw cash".

The matter began in early November, there are Euler good cat owners in the complaint platform said that the vehicle in the use of the process of the car navigation crash, Caton, can not upgrade, black screen, etc., after the owner test found that the Euler good cat car CPU chip for the Intel quad-core, not the qualcomm eight-core as mentioned in the publicity. This response on December 9 is the fifth time Euler has responded to the chip incident.

In this regard, the public relations department of Great Wall Motor Group told caijing tianxia weekly that "the 'intelligent service processing platform' displayed in the euler good cat parameter configuration table includes Qualcomm, Intel, Renesas and other chips", but "the intelligent service processing platform mentioned in the euler good cat configuration table only writes Qualcomm" is the cause of the problem.

The Euler Cat, launched in November 2020, is the best-selling model of Euler Motors. Official data show that from January to November 2021, euler good cats sold a cumulative of 40,246 vehicles. According to the announcement released earlier by Euler' official, the car and the first owner of the pre-cat designated good cat on December 9 (including the day) can enjoy this right, which means that at least 40,000 car owners may enjoy this right.

But even so, the quality complaints caused by Euler Good Cat have reached 2164, ranking first in the list of new energy vehicle complaints.

This article is originally produced by AI Finance and Economics, an account of Caijing Tianxia Weekly, without permission, please do not reprint it on any channel or platform. Violators will be prosecuted.