Ms. Guo of Zhangzhou recently told us
She spent more than four hundred thousand to buy a Jaguar car
Opened for less than three months
The fault light suddenly came on
After that, the car failed to start several times
The most serious one was a failure directly on the highway
Ms. Guo wanted to return the car, but the 4S shop did not agree
Jaguar's new car has just been in operation for three months
Turn on the fault light from time to time?
April 27 this year, Ms. Guo
In Xiamen New Chenggong Lujie Automobile Co., Ltd
Bought a Jaguar buggy
Can be less than three months, July 23
The vehicle's dashboard suddenly lit up
"Headlamp failure", "Transmission failure",
There are many yellow lights such as "ASPC not available"
Ms. Guo immediately contacted the after-sales service
After the sale said restart it would be good
The new car turns off automatically! On the highway, "Didi" has been called
Ms. Guo: I'm scared
Ms. Guo said on July 29
The car turned off automatically again
After the sale, she locked the car and restarted
Compared to a week ago
This time the restart time has been extended
Then, one day in early August
Ms. Guo said she was on the highway from Zhangzhou to Quanzhou
The fault lights in the car were all on again
The new car has been on the ground for less than half a year and has been repaired three times
Ms. Guo: After repairing, it is often impossible to start
At that time, Xiamen could not carry out maintenance due to special circumstances
So, August 7
Ms. Guo's car was sent to
Jaguar Land Rover 4S shop in Jinjiang for repair
According to the construction quotation provided by this store
This time the battery was repaired
The shift control valve, bolts and other components were replaced
But in October
Ms. Guo said the car could not start again
This time, the car arrived
Xiamen XinchengGong Lujie Automobile Co., Ltd. maintenance
Replaced more than 10,000 electronic control modules
However, the car was only repaired half a month later
The same problem comes again, still can't start
The car was repaired for the third time
At this point, Ms. Guo was angry
She felt that the car had only been bought for less than half a year
Recurring occurrences of the car not starting
It is the quality problem of the car that requires the return of the car
Xiamen Xinchenggong Lujie Automobile Company: Ms. Guo misoperated
Ms. Guo: I have been driving for more than 10 years
Xiamen New Chenggong Lujie Automobile Co., Ltd. believes
Problem with car breakdown lights flashing wildly
After the first Jinjiang 4S shop repair
It has been solved
The last two repairs were repaired
It's different from the first question
Manager Wang thinks
It may be that Ms. Guo misoperated
Causes the car to fail to start properly
In this regard, Ms. Guo said
Myself as one
An old driver with more than ten years of driving experience
It is impossible not to even operate the car how to start
Xiamen XinchengGong Lujie Automobile Company: Extended warranty for 2 years to send a lifelong maintenance
Ms. Guo: Return the bus
Manager Wang said
Although Ms. Guo's car has been repaired three times
But the cause is different every time
They are the transmission control module and the body control module
and the problem with the start switch
After things happen
Ms. Guo complained to Xiamen 12315
The two sides have also mediated twice
Xiamen Xinchenggong Lujie Automobile Co., Ltd. said
Willing to extend the warranty to 5 years
Send one more lifelong service
Can I return the bus?
Lawyer: At present, only warranty can be asked to a third party to test and then pursue responsibility
Ms. Guo believes that the vehicle has repeated problems
Even a breakdown on the highway
It has cast a psychological shadow on her
I want to be able to return or change my car
In this regard, the reporter also consulted a lawyer specifically
The lawyer said that according to the "three guarantees" management regulations
Vehicles are within 3000 km for 60 days
Or 50,000 kilometers in two years
Repairs were made five times for the same problem
There are major quality issues involving safety
Possibility to change cars
Lawyer suggests
Ms. Guo tried to solve the problem through consultation
If Ms. Guo is the cause of the defect in the quality of the vehicle
If you disagree
You can apply to a third-party agency for identification
Hope 4S shop and manufacturers
High priority is given to the safety of new cars
It's not just about the credibility of car brands
It's also about consumer trust
It should be based on a highly responsible attitude towards consumers
Carefully test to see if there is a problem with the car
Or is it really the owner of the operation by mistake
And not a mistake in the car
Immediately shirk responsibility
On the subject
We will also continue to pay attention
Source: Rong Media Information Center "Live"
Editor: Hao Jing
Review: Cao Zhipeng Lin Xiaodong