When encountering unexpected situations, as each different angle, there is a point of attention and handling from their own point of view, but as a civil servant, we must be an all-round person and care about the problems that all the above subjects are concerned about.
First, the two key points for judging the emergency question:
1. A scene will be set up in the title.
2. A specific identity will be given in the title (pay attention to your own identity to choose the appropriate method).
II. Principles for dealing with such issues:
1, psychological stability, not panic;
2. People-oriented and work-oriented;
3, pay attention to the "limited hypothesis";
4, do things in an orderly manner, to understand the priorities. The use of the ordinal words "first, second..." shows logic;
5. Important and urgent > unimportant but urgent> urgent but unimportant> unimportant and unimportant;
6. It is necessary to attach importance to the power of the media, correctly guide public opinion, understand the information collected by the media in detail, solve the doubts of the masses, invite the media to follow up and report on the investigation throughout the process, and deal with the problem more openly.
7, one thing multi-purpose: work-oriented. I believe that under my arrangement, everything can be properly resolved.
8, a moment of event: work-oriented. Pay attention to the things that are sorted in the back, and finally recommend adding a sentence of the end of the common feelings of the person (for example, because of overtime did not send classmates, the last time to express regret to the classmates, and said that the next opportunity to participate).
III. Types of Common Emergency Questions:
The meeting did not take the report, the leader pointed out in public that your report is a cliché
Public safety incidents, public health incidents, the masses excitedly reflect on the problem, the media questioned in public, etc.
Fourth, the standard of high score for emergency questions:
- There is no time to express a position, you can analyze the situation on the spot; a rapid response is not the same as a rapid speech. Commonly used words: the first time to rush to the scene, the first time to react, immediately, immediately.
Example 1: The school bus overturns, as a firefighter who rushed to the scene, how will you deal with it?
Don't say: In this situation, I should feel calm, not hesitate, and decisively save people (take a stand).
The suggestion said: the school bus overturned, the life of the primary school students is in danger, as the first time to arrive at the scene of the fire officers, I want to immediately rescue the personnel at the scene, and quickly feedback the information of the scene to the command center (analysis of the scene situation).
Example 2: You and your leader go to a meeting in a foreign country, get off the plane and find that the speech is missing, what do you do? My leader and I were on a business trip, we were in the field, the meeting was about to be held, and when the speech was missing, I wanted to search for my carry-on luggage immediately.
(For example, if the bus breaks down during a business trip, the proposed measure cannot be to transfer a car).) Assumptions are made as much as possible before the measures can be concretized.
Example 3: When you are hosting an event and the activity is about to start, you suddenly find a typo on the background wall, how do you deal with it?
There is no mention of the activity starting immediately, no typos of whether the typo is in the center or the corner (bouquet obscuration).
If you have time to re-make the background wall; do not use the background wall, but use the projection method; the typo is in the corner, the bouquet is obscured; the venue is changed; if it is a homophone, you can communicate with the host, as an opening statement, to make a mistake is wrong, let everyone ignore this mistake.
Example 4: You went to meet an important guest on behalf of your unit today, and while you were waiting in the hotel lobby, someone spilled a cup of coffee on you, what do you do?
To answer such questions, be sure to assume as many assumptions as possible.
(1) If I am not waiting for a guest alone, but have a colleague or my friend waiting together, I will change his clothes at the first time to ensure that I can meet the guest on behalf of the image of the unit very well; (2) if the time is too late, I can call my friend or my family and ask them to send a dress over and I will change it; (3) If there is enough time and there are convenient shopping places around, I will immediately buy a set of clothes to change and ensure that the guests are received ;(4) If the coffee is just wet and the weather is not too cold, I can take off my coat and wear a shirt to meet guests; (5) if the time is too late, I will contact the hotel staff for dry cleaning; if the wet is not very serious, I can wipe it down and dry it as soon as possible; (6) if there is a spare one in the car, I can go and change it; if the time is too late, I can go back to the accommodation to change a piece of clothing.
Ensure the smooth progress of the work and the reasonable resolution of the incident.
Example 5: A food poisoning incident occurred in a primary school, 200 primary school students have been admitted to the hospital for treatment, which has aroused widespread concern in the society, assuming that your identity is the student's parent, journalist, surrounding residents, police, doctors What are you most concerned about?
1. Parents of students: how is the child, in which hospital, how can this situation occur, does the hospital have a place to live, can it be cured, how to treat?
2, surrounding residents: is the food poisoning of so many students in this school serious, will it spread, whether someone deliberately poisoned, will it affect us, how the government deals with it, if the poisoning criminals are caught
3. Police: How many people are poisoned now, have they been sent to the hospital, why are there poisoning incidents, and where is the person in charge (principal)?
4, doctors: how many children, whether the beds are enough, what is poisoning, serious is not serious, what measures to take treatment, whether the corresponding drugs are available, and whether there are enough manpower?
5. Reporter: Ask the onlookers, ask the police, ask the doctor, ask the student, ask the teacher, ask the parents to understand the truth.