Mr. Bi of Jinan Zhangqiu reflected that at the end of November this year, he spent 120,000 yuan on a brand new Jiefang brand van in Kuangshan Automobile World, but he did not expect that less than a month after picking up the car, the vehicle frequently broke down.
Mr. Bi said that he had originally planned to run the transport when he bought this box of goods, but he did not expect that just a few days after he was on the road, the car had problems at both ends for three days and was repaired several times in a row.
Oil leaks, transmission noises... The newly purchased car was repaired again and again, which Mr. Bi really could not accept. Mr. Zhang said that when he fed back the problem of the vehicle to the 4S shop, the attitude of the other party has always been to suggest that Mr. Bi repair the vehicle first, and there is no guarantee as to whether he can completely solve the problem.
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The staff of the 4S shop said that the car bought by Mr. Bi did have some problems before, such as key mismatch, UMC and other issues, but they were the first time to deal with Mr. Bi! Later, the car had problems such as engine oil leakage and shaking, and the 4S shop also sent the vehicle to the maintenance station.
But since the vehicle has not been fully inspected, they cannot promise that there will be no other problems with the vehicle next.
The staff also said that if there is indeed a problem with the engine, their solution is to directly replace the whole machine.
In addition, in response to Mr. Bi's questions and requests, they will also report and discuss.
In response to the problem encountered by Mr. Bi in purchasing a vehicle, how should he defend his rights in the next step, and how to deal with this matter, the reporter consulted legal workers on this.
Source | Jinan City Channel
Reporter | Wang Zhen
Edit | Hoe medicine