Be interviewed! Starbucks apologizes: Admitting that there are irregularities in the store

Source | Urban on-site integrated Starbucks China, Wuxi market supervision WeChat public account

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On December 13, two Starbucks stores in Wuxi, Jiangsu Province, were exposed to the use of expired ingredients and employees tampering with the shelf life, causing heated discussions.

In this regard, at 11:00 a.m. on the 13th, @Starbucks China responded by issuing a statement: "We have paid attention to the reports about two Starbucks stores in Wuxi. We are deeply shocked by the food safety issues covered in the report. Starbucks said it had closed the two stores at the first time and immediately launched an in-depth investigation.

On the evening of the 13th, @Starbucks China issued a document acknowledging that the two stores involved in Wuxi "did have operational irregularities". The two stores involved have closed for investigation and rectification, and all Starbucks stores Chinese mainland immediately launched a comprehensive self-inspection of the implementation of food safety standards.

Starbucks (China) Northeast China was administratively interviewed by the Wuxi Municipal Market Supervision Bureau

On the evening of the 13th, the Wuxi market supervision issued an announcement that the preliminary verification of the relevant enterprises has changed the internal control period of food raw materials and used raw materials beyond the internal control period, and has instructed 2 stores involved to close down for rectification, and conducted administrative interviews with Starbucks (China) Northeast China.

In the inspection of 82 other Starbucks stores in Wuxi, 15 problems were found, such as employees not wearing work hats, messy placement of items in the processing area, and incomplete disinfection records.

The full text is as follows:

On December 13, in response to the media exposure that two Starbucks stores in our city had the problem of "changing ingredient labels and using expired ingredients", the market supervision department attached great importance to it and immediately organized a special work class to comprehensively carry out verification and disposal work.

The market supervision departments at the municipal and district levels conducted key inspections of the Starbucks Zhenze Road store and Changxing Building store involved, and preliminarily verified that the relevant enterprises had changed the internal control period of food raw materials and used raw materials beyond the internal control period, and ordered the 2 stores involved to close down for rectification. The market supervision department simultaneously carried out inspections of 82 other Starbucks stores in the city, and found that 15 problems such as employees not wearing work hats, random placement of items in the processing area, and incomplete disinfection records have been ordered to rectify. The Municipal Market Supervision Bureau conducted an administrative interview with Starbucks (China) Northeast China, requiring the company to conduct a comprehensive self-examination and rectification of existing food safety problems.

In the next stage, the Municipal Market Supervision Bureau will continue to organize forces at the municipal and district levels to conduct in-depth investigations of the 2 Starbucks stores involved and seriously investigate and deal with them according to law. From now on, we will deploy special food safety rectification actions focusing on cracking down on false labeling of production dates and shelf life in the city, and make every effort to ensure the safety of citizens.

People's Daily commented on the Starbucks incident: Providing expired products, no matter how big the brand is, it is impossible to keep fresh for a long time

Ingredients continue to be used after expiration, supervisors take the lead in tampering with shelf life, and pastries that promise not to stay overnight are secretly put on the shelves the next day... Recently, some media exposed a series of food safety problems in two stores of a well-known coffee shop, which aroused widespread concern among netizens. In response, relevant companies responded that they had closed stores and launched in-depth investigations. Food safety is the foundation of the survival of catering enterprises, and it is also the minimum respect for the health of consumers. The red line cannot be touched, and the bottom line cannot be broken. The "gold standard" must not be just a slogan of propaganda, and "flight inspection" cannot be reduced to a form of sloppy viewing.

This incident also reveals that food safety requires self-discipline and also needs other disciplines. We hope that relevant enterprises can face up to and reflect on the failure of their own internal regulatory model, and also expect the regulatory authorities to come up with more stringent measures to force enterprises to guard the bottom line of food safety.