Food safety problems in two stores in Wuxi were exposed, and Starbucks apologized: there were indeed violations in operational operations

Source: Starbucks China Weibo

After investigation, we have confirmed that the partners (employees) of the two Wuxi stores reported on December 13 did have operational irregularities. We have an unshirkable responsibility to ensure food safety. The situation in these two stores is a high warning of our shortcomings in the daily implementation of food safety standards. In this regard, we would like to express our sincerest apologies to all Starbucks customers.

At the same time, we have taken the following actions at the first time:

1. The two stores involved have closed for investigation and rectification;

2. Chinese mainland all Starbucks stores immediately launch a comprehensive self-inspection of the implementation of food safety standards;

3. Immediately organize retraining of all store retail partners and strictly implement the company's food safety system;

4. Increase the frequency and scope of regular inspections and surprise inspections from within and third parties for all stores;

5. Strengthen the internal reporting channel of partners on food safety issues;

6. Actively explore more technical means to reduce the interference of human operation factors, and strive to eliminate the occurrence of such incidents from the source.

In the 22 years since Starbucks entered the Chinese mainland market, we have always put food safety first. We apologize again for this incident and will actively correct it. At the same time, we will closely cooperate with the investigation of the relevant government departments and implore the public and the media to conduct continuous supervision of us.