"Double 11" is coming again! #双十一 #
With countless goods, rules that can't be understood, and discounts that you don't understand, you still stay up late and wait to pay the final payment, and the merchant ships quickly... #尾款人吐槽下次能不能不熬夜 #
Every year, "Double 11" is not only a carnival of the "chopper party", but also a grand event for the scribblers. In addition to the wool that consumers post orders and show off, it is more of a variety of complaints about "Double 11". Early this morning, topics such as #Pay the Final Payment#, #What do the tail payers eat today#, #Double Eleven Fugitive Tail Payer # and other topics were brushed on Weibo's hot search. This year's "Double 11", what kind of person are you? #购物 #
You ↓when you pay the deposit
You ↓after paying the final payment
Which kind of person is harder than the tailpitter?
Let's take a look at the tail man's lunch today ↓
Many netizens complained, why do we have to wait until three more midnight every time we pay the deposit, we are buying things and not stealing things... Do you think it's easier to consume impulsively in the middle of the night? But I woke up the next day and was able to get a refund!
The next day...
It turns out that the courier was ambushed in advance?
Express signed for the god-level scene ↓
What else has been collected for your courier?
The speed of refund can not keep up with the speed of express delivery,
My courier was shipped by a neighbor, right?
Here's the point!
Is there any chance of regret in the deposit paid by the "final payer"?
Remember the following points!!
Q1: When placing an order, you can take a screenshot to save evidence, the merchant can claim "bright and dark rise", and the gift has a problem, and the merchant is also responsible. How does the law define "bright and dark rise"?
If the merchant's fictitious original price and secret price increase are suspected of price fraud, and if the seller constitutes fraud, the buyer can request "one refund and three losses". The Law on the Protection of Consumer Rights and Interests stipulates that where proprietors provide goods or services fraudulently, they shall, at the request of consumers, increase compensation for the losses they have suffered, and the amount of increased compensation shall be three times the price of the goods purchased by consumers or the cost of receiving services; where the amount of additional compensation is less than 500 yuan, it shall be 500 yuan. Where the law provides otherwise, follow those provisions.
Q2: Once the discounted or participating products are sold, they will not be refunded or exchanged, can the merchant get legal support for such a regulation?
If there is a quality problem with the product, it is not limited to seven days. But not all items can be returned within seven days without a reason. The Law on the Protection of Consumer Rights and Interests stipulates that if a business operator sells goods by means such as the Internet, television, telephone, mail order, etc., consumers have the right to return the goods within seven days from the date of receipt of the goods, without explaining the reasons.
However, the following commodities are excluded: (1) custom-made by consumers; (2) fresh and perishable; (3) digital goods such as audio-visual products and computer software downloaded online or unopened by consumers; (4) newspapers and periodicals delivered. In addition to the goods listed in the preceding paragraph, other goods that are not suitable for return according to the nature of the goods and confirmed by the consumer at the time of purchase are not eligible for return without reason.
The goods returned by the consumer shall be kept in good condition. Proprietors shall return the price of goods paid by consumers within seven days of receiving the returned goods. The freight for the returned goods shall be borne by the consumer; if the proprietor and the consumer have otherwise agreed, it shall be in accordance with the agreement.
Q3: If a dispute arises with the merchant in the process of online shopping and the negotiation fails, what are the ways to protect the rights?
Consumers can apply to the shopping platform to protect their rights, or they can complain to the consumer association or complain to the administrative department for industry and commerce. Problems that are really difficult to solve can also be reported to the public security organs.
In addition, the deposit is different from the deposit, if the buyer regrets it after payment, he can pay the balance first, and then apply for "seven days without reason to return" for a full refund; in the process of online shopping, pay attention to collecting and saving relevant shopping evidence, such as: chat records, shopping records, screenshots of the product page, shopping invoices, courier bills, delivery notes, etc.; the goods are damaged or lost in transit, and the manufacturer bears the risk before signing.
Big mouth intelligence officer 丨 wen
Zhang Lan synthesized Xinhua Net, Sina Weibo, CBN, 21st Century Business Herald, etc