Recently, a network of tourists called "Advanced Yuan'er" posted a 17 minutes and 17 seconds video on the social platform, telling their travel experience in Lijiang and Shangri-La in June, saying that they experienced a "nightmare day".
The public recording of the tourist shows that the driver and "tour guide" Yang Mou repeatedly threatened the tourist. "Simply put, he uses verbal violence to increase our psychological pressure and force us to consume." The tourist said.
Netizen "Advanced Yuan' Er" posted a video reflecting that a previous trip experienced a "nightmarish day". Graph network
On the 27th, the Office of the Leading Group for the Rectification of the Tourism Market Order in Diqing Prefecture made a briefing on the problems reflected by the tourist, saying that the driver Involved Yang mou had no operating qualifications and planned to punish him with 50,000 yuan. At present, the travel agency involved and the driver Yang Mou have publicly apologized to the parties.
The parties told the story of the reporting group
"We stayed in a 5 star hotel and at night out of fear we stuck our stools in here and the three of us were so pathetic." In the "Advanced Yuan'er" public situation reflection video, the Red Star News reporter saw a stool blocked at the door.
The "advanced Yuan'er" and her younger siblings flew from Zhengzhou to Kunming on June 19, and then took a train to Dali. From June 19 to 22, their main places of play were Dali and Lijiang, and in Lijiang, they reported "Lijiang One Day Tour" and "Shangri-La Two-Day Tour".
According to it, there are two kinds of tourist groups sent from Lijiang to Shangri-La, one is a bus group, and the other is a boutique group (commercial vehicle). In order to let the younger siblings have a good time, they told the travel agency that the cost can be higher, but it cannot be a "shopping group". In the end, they chose a moderately priced boutique group and set off from Lijiang to Shangri-La at 7 a.m. on June 23, "which turned out to be a nightmare day on this trip."
"Advanced Yuan'er" said that at that time, the exit of Lijiang Ancient City was a 9-seat commercial vehicle, she sat in the middle of the second row, just in time to see the rearview mirror, "as soon as I got on the car, I found that the driver had been observing us through the rearview mirror."
There were 7 tourists on the bus, in addition to the three sisters and brothers of the "advanced Yuan'er", two other ladies and a couple, "just out of the city, this so-called 'tour guide' began an hour of teaching." The "advanced Yuaner" said that the "tour guide" pointed out that when he said "good morning", the tourists did not respond positively.
The netizen said that as soon as he got on the car, he encountered unhappiness. According to the video of the seven rings
The recording shows that the driver in question said that this is a group of individual customers, not a group of guests from somewhere, "Nor is it a person who wrapped my car out, don't point fingers at my master, because you don't deserve it, tell you, you don't deserve it." ”
The driver said that only "very cattle people" will "independent car guide", "comfortable someone to serve you", "the place where the flower should still be spent, if you are reluctant to spend, do not take my car, because tomorrow when we two blush and thick necks, I will not embarrass you, you should not come to me with a cold ass." ”
"Drivers become normal in crowded places"
"Advanced Yuan'er" said that the driver's meaning is only one, that is, the price of this group is not high, and they are not entitled to any service, on the contrary, they must not only be "grateful" for his temporary tour guide, but also reflected in practical actions, "simply put, it is to spend more money on him."
The tour driver said that "the money that should be spent is to be spent by yourself." According to the video of the seven rings
The recording shows that the driver repeatedly made verbal threats, "Don't tell Lao Tzu to play with his life"; the driver also admitted that he took a detour, "bend over and bend over, you are also dizzy, and I am also frightened."
The "advanced Yuan'er" said that the driver also prevented the tourists in the car from adding WeChat to each other, resulting in a tense atmosphere, and when the tourists exchanged their impressions on the tour, the driver threw the whole car "like a toy". In the recording, the driver said, "Your ass is upturned, and the master knows everything." Don't play tricks for me, I can't eat this set of yours here. ”
These experiences made "advanced Yuan'er" "not good at all", she did not understand why "a stranger would talk in such a way", and for safety, she sent the recording, phone number and license plate number to a friend.
There are 4-5 stops on this day's itinerary, and the driver tells tourists to get out of the car to buy oxygen and high-reaction drugs, and to write down the license plate number of the vehicle they are riding on. At 9 o'clock that day, the group came to the first scenic spot Tiger Leaping Gorge, where the driver returned to his normal tone.
"At first we thought he was naturally grumpy, but every time he went to a scenic spot or a place with many people, his attitude would change dramatically, his tone would become normal, and he could communicate." "Advanced Yuan'er" said that as soon as he arrived at the car, the driver spoke extremely ugly, "in short, it is to use verbal violence to increase our psychological pressure and force us to consume." ”
After arriving at the Shangri-La hotel that night, the "advanced Yuan'er" told the driver that he wanted to leave the group, "That night, the travel agency told us that we had withdrawn from the group, they had a loss, and asked us to make up the difference." I said that I participated in a day less group, did not let the travel agency refund any fees, how can the travel agency lose money in the end? I asked if there was any shopping on the next day's itinerary, and the travel agency denied it. ”
The travel agency and driver involved publicly apologized
In response to the situation reflected in the video sent by "Advanced Yuan'er", on the 28th, the Office of the Leading Group for the Rectification of the Tourism Market Order in Diqing Prefecture made a briefing on the handling situation.
The notice said that on July 24, 2021, netizens "Advanced Yuan' Er" posted a video titled "Shangri-La Horror" on the watermelon video. After the incident, the Diqing Prefecture Culture and Tourism Bureau, the Diqing Prefecture Transportation Bureau and other departments promptly set up a joint special investigation team to investigate and deal with the relevant situation.
Related notices (partial). Screenshot from the headlines of cultural tourism
After investigation, the tourist registered at the Lijiang Easy Tour Travel Agency store to participate in the Lijiang Yulong Snow Mountain + Shangri-La 2-day tour, and Shangri-La was entrusted to Shangri-La Runaway Travel Service Co., Ltd. On June 23, 2021, a vehicle without operating qualifications (driven by Yang) was appointed by Shangri-La City Runaway Travel Service Co., Ltd. to provide car services for tourists, and on the way from Lijiang to Shangri-La, Yang's attitude was rude, his speech was inappropriate, and his service was not standardized.
In accordance with the provisions of Item 2 of Article 97 of the Tourism Law of the People's Republic of China, the Diqing Prefecture Bureau of Culture and Tourism intends to impose an administrative penalty of revoking the travel agency business license for Shangri-La Runaway Travel Co., Ltd. in purchasing vehicles without operating qualifications; in accordance with the provisions of Article 63 of the Road Transport Regulations of the People's Republic of China, the Shangri-La Municipal Transportation Bureau intends to impose an administrative penalty of 50,000 yuan on Yang Mou for using a vehicle without an operating license to provide car services for tourists. He also instructed The legal person and driver Yang mou of Shangri-La City Runaway Travel Co., Ltd. to publicly apologize to the parties.
Shangri-La City Getaway Travel Service Co., Ltd. publicly apologized to the parties concerned, saying that the travel agency apologized for the harm caused to tourists and for the bad memories of Shangri-La, and the travel agency deeply reflected on this, sincerely and publicly apologized, and pleaded for forgiveness as a thank you.
"Because of my rough attitude, inappropriate speech, and irregular service, it brought an unpleasant experience to the group. In this regard, I apologize deeply, deeply reflect, my inappropriate words and deeds have caused psychological harm to tourists, I hereby sincerely and publicly apologize, sincerely thank you! On July 27, the driver involved also publicly apologized.
Red Star News reporter Liu Mumu
Edited by Li Binbin
(Download Red Star News, there are prizes for the newspaper!) ）