Editor's note: Labor creates a happy life, and labor makes us full and happy; the key to realizing the Chinese dream of the great rejuvenation of the Chinese nation lies in the arduous struggle and creation of the vast number of laborers. It's May Day Labor Day, the 100th anniversary of the founding of the Party, and Dahe Network launched the theme report of "Workers and Chinese Dream", paying tribute to every laborer around us, who used their diligent hands to create a happy personal life while jointly supporting the Chinese Dream.
Dahe Network reporter He Zhiquan
"Gao Jie" is the envy of many girls, but while they have become beautiful scenery on the train, they have made arduous efforts to dedicate sincere service to passengers traveling from south to north, and Luo Dan of the First Team of Jingwu Second Group of Zhengzhou Passenger Transport Section is one of them.
In 2012, Rodin became the first batch of "high sisters" of Zhengzhou Railway Bureau with the first place examination results, and a year later, he was admitted to the first batch of high-speed rail conductors with the second place. In the past nine years of work, Rodin has adhered to the responsibility system of first question and first complaint per car, and strived to achieve zero complaints and zero problems, so that passengers can ride comfortably and return satisfied.
In July 2016, the Hebei region suffered heavy rainstorms, and Rodin's summer peak version of Zhengzhou East to Dalian North G4386 times was trapped in Tianjin West Railway Station for 9 hours due to heavy rain. 9 hours of continuous work for the flight attendants is long and difficult, Rodin as a train captain, on the one hand, actively appease the passengers' emotions, do a good job of explanation, under the premise of ensuring the safety of passengers, respect the wishes of passengers, contact the station to handle some passenger refunds; on the other hand, contact the passengers, and actively do a good job in emergency food, water and other supply work, her warm and thoughtful service has been recognized by passengers.
It is precisely because of the continuous improvement of business capabilities that she has been able to strive for excellence in the busy and trivial passenger service, especially in the face of sudden emergencies, to be correct and at ease, and to resolve contradictions and disputes and safety risks again and again.
In 2018, after she was on the G518 train Shijiazhuang station, a passenger in the 6 car felt breathless, chest tightness, nausea, she immediately organized a radio to seek medical treatment, two medical workers heard and came to the 6 car, after preliminary diagnosis and telephone contact with the passenger's family, it was learned that the passenger had suffered from myocarditis, when the blood pressure was too high than usual, causing breathing difficulties. Due to the trembling of the passenger's hands, under the guidance of the doctor, she squatted next to the passenger to help the passenger relieve his hand, and gave the passenger a quick-acting heart-saving pill and aspirin, contacting first aid 120. After arriving at the station, because the family did not arrive, she and the staff of the Beijing West Railway Station put the passenger on a wheelchair and pushed it to the exit of the station to carry the first aid stretcher, showing the responsibility and style of the young railway people in the new era with practical actions.
From the "high-speed rail dream" to the "revival dream", from the high-speed rail conductor to the high-speed rail conductor, she is full of responsibilities and is also an ordinary laborer. In 2012, the first time in the face of large passenger flow overcrowding, she offered to replace her colleagues in Lingang to work overtime; in 2013, the first time in the face of sick passengers, she coordinated with stations and hospitals to ensure the safety of passengers' lives; in 2014, she independently led the crew as a train conductor, and in the face of students who had no money on the wrong train, she re-purchased tickets for passengers at her own expense; in 2016, when the Shenyang line was opened, in the face of the cold weather in the northeast, she automatically asked Miao to take on the attendant's service... In 2020, in the face of the outbreak of the new crown epidemic, she traveled from many sources to purchase epidemic prevention materials, actively resolved the worries of the staff and workers, and led everyone to resist the pressure and rush to the front line.
Character Business Card:
Luo Dan, currently the captain of the Jingwu Second Group of the Zhengzhou Passenger Section High-speed Railway Team, joined the work in 2012, and gradually grew from an ordinary high-speed rail attendant to a high-speed rail conductor, and has won the title of young post expert of the whole road, the civilized quality service pacesetter of Henan Province and the advanced individual of Zhengzhou Bureau Group Company.