Holding a "wisdom toolbox", Putuo Caoyang community workers "measure the community" with their feet! ( 2021-09-14 )

In 2021, Caoyang Xincun Street combined with the improvement and application of "one network unified management", epidemic prevention and control vaccination and other key work, with the goal of improving and strengthening mass service work, solidly carried out the "four hundred" visit activities with the main content of "entering a hundred doors, knowing hundreds of family feelings, solving hundreds of family worries, and warming a hundred families' hearts", and constantly improved the actual population information, timely grasped social conditions and public opinions, and effectively solved the actual difficulties of residents.

Accurate color separation management, good service "compass"

"Red represents the elderly, blue represents...", in the streets of Caoyang New Village, community workers usually stare at the classification management form in their hands while walking, and adopt different management methods for different colors.

Caoyang Xincun Street has created an intelligent new model of "walking four hundred" work, made every effort to build a seven-color management model, and also formed a color separation management roster, through the construction of a seven-color management model for residents in the jurisdiction, label to people, color separation to households, and build a characteristic way of contacting the masses to achieve real-time dynamic management update. Use seven colors to correspond to seven major categories of people, such as red corresponding to the elderly group, orange corresponding to the concern group, yellow corresponding to the difficult group, green corresponding to the resource group, blue corresponding to the assured group, cyan corresponding to the adolescent group, purple corresponding to the separation group... Caoyang Xincun Street Autonomous Office said that the street has been continuously optimizing and adjusting the types of labels throughout the year, and there are now 108 labels, including 59 first-level labels, 47 second-level labels, and 2 third-level labels.

Continuous technology empowerment, equipped with a smart "toolbox"

Caoyang Xincun Street also accelerated the improvement of the "Four Hundred" visit mobile phone application, each community worker and their own responsibilities are bound in blocks, by clicking on the mobile phone room number, voice entry, adding labels and other simple and convenient operations, you can complete the visit record. In the basic functions such as the "walking four hundred" record, a new ladder feasibility map has been added, and community workers can click on the building in their own block to view the feasibility of the ladder, so that social workers can publicize the ladder work to the residents when visiting the residents, and initially answer the question of the residents.

Li Song, general secretary of the party branch of Jinyangyuan Residential Area, is the newly appointed secretary after the change of the two committees this year, and is also the chief of the No. 187-195 Caoyang Five Villages in Furong Garden. The Furong Garden community has never installed an elevator, and the elderly in the community are full of expectations for the ladder, and have high hopes for the new secretary but also have many concerns. Li Song acted vigorously and immediately opened the first step of "grinding people" - consultation. The neighborhood committee has set up a "jia ti work guidance station", and residents have also spontaneously formed a "jia ti working group". The members of the group and the cadres of the neighborhood committee went to the door to do the work and discussed the details of the ladder. Finally, after many efforts, the first elevator installation project in Furong Garden was successfully started.

At present, the ladder project of Building 187 of Caoyang Five Villages is nearing completion. "Many of our buildings are middle-aged and elderly people with bad legs and feet, and installing elevators has brought us great convenience." To be honest, it was a pleasure and a lot of excitement. Seeing the elevator that was about to be completed, Uncle Zhang, a resident of Building 187, was excited. As the first building group in Jinyangyuan to successfully add elevators, Li Song said: "I hope that through our efforts, we can explore the road and accumulate experience for the installation of elevators." ”

Let science and technology empower the ladder, create a smart community, and link the "four hundred" visits to "one network management". "One network unified management" linkage community workers to visit the mobile phone terminal, can achieve population information label visualization, in the "four hundred" visits, you can make full use of big data, not only can improve the efficiency of visits, social workers in the visit to the visit record, reporting problems and label additions, etc., can also be synchronized in the street "one network unified management" platform view, real-time understanding of the details of the visit. Through this platform, the street functional department can also supplement information with the neighborhood committee in both directions and continuously improve the basic data of residents!

In the next stage, the streets will further spend energy on consolidating the foundation, work increasing energy, and make real efforts in assessment, narrow the distance between community cadres and residents, provide guarantees for better serving the masses in the future, and optimize the service supply of residential areas through four hundred visits.

【Source: Shanghai Civil Affairs Bureau】

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