To solve the demand, the "small card" builds a service bridge
In the Nanmeiyuan residential area of Caoyang New Village Street, Putuo District, many residents here coincidentally "treasure" two small red and green cards at home. Under the dining table and above the door...... They can always be seen in the most conspicuous places in the home, and residents affectionately call them "little green cards" and "little red cards". Cards are small, but they are very useful.
"I'm old, sometimes I don't have a good memory, with these two cards, it's really helpful...... these two cards are a service initiative innovatively launched by Nanmeiyuan Residential Area in order to facilitate the life and work of residents and party members in the jurisdiction, combined with the "Four Hundred Visits" activity. The "little green card" is called the neighborhood committee contact card, and the "little red card" is the party member contact card. The residential area connects the "intimate people" with two "small cards", skillfully building a bridge between the neighborhood committee and the residents, smoothing the channel for residents' appeals, and realizing the "zero distance" of serving residents.
The "green card" is the neighborhood committee contact card, and the "red card" is the party member contact card
The birth of these two "red and green cards" stems from a deep observation of the needs of community residents. Yang Lei, secretary of the general party branch of Nanmeiyuan residential area, said that during the daily visits of community cadres, it was found that some older residents and young community cadres still had a certain sense of alienation. Some residents only know the cadres of the neighborhood committee, but they are not impressed enough by the block chief, and there is a situation where they are "not familiar with the face of the person"; in addition, the community residents will also feel overwhelmed when faced with some public services, such as the contact number of the property. In the course of the "400 visits", the community cadres discovered these problems and decided to launch the "red and green card" service in order to better serve the community residents and shorten the distance between them.
The "green card", as the contact card of the neighborhood committee, not only provides the name and contact information of the neighborhood committee personnel, but also includes and marks some common public service calls, such as property, police station, community party and mass service center, community elderly canteen, etc. This kind of intimate measure not only solves the problem of community residents who can't find anyone or don't know who to turn for in an emergency, but also makes them feel the warmth and convenience of community services. "We hope that through such a small card, residents can contact us anytime and anywhere, and can also keep abreast of some commonly used service resources in the community. Yang Lei said.
Warm for the elderly, "small card" to solve "urgent needs"
Nanmeiyuan Residential Area has three natural communities under its jurisdiction, with a total of 2,076 households and a permanent population of more than 4,400 people, with the elderly accounting for 41%. Since October this year, community cadres have taken advantage of the gap between door-to-door visits to deliver this small card full of warmth to every resident. Up to now, nearly 100 residents of the community have received the contact card of the neighborhood committee and the contact card of the party member. "Aunt Wang, you have to put away this small card, there are the phone numbers of the secretary of the neighborhood committee, the police station and the property staff, if you need anything, you can call the above number, and it will serve you as soon as possible." Residents have responded enthusiastically to the new measure, saying that it is a practical and caring service. "This card is like a 'push-to-talk', if there is anything, you can find someone with a phone call, and you don't have to ask everywhere. One resident said.
In the actual case, Aunt Han (pseudonym), a resident, lamented: "Thanks to this little card, it has helped me a lot!" Aunt Han, an elderly person in her 70s who lives alone, has difficulty walking because she accidentally fell, and she can no longer go out to buy groceries and cook as usual. She successfully applied for the food delivery service through the phone number of the community elderly canteen on the card. After learning that the elderly also have diabetes, the person in charge of the community canteen not only provided meals suitable for diabetics, but also reduced part of the meal delivery fee for the elderly. Another elderly person in the community encountered a water leak at home, and contacted the property directly through the property phone number on the card, and finally successfully solved the problem of water leakage upstairs. In this process, the card has become a smooth bridge between residents and service units, improving the response speed of community services.
Community cadres come to the door to distribute and introduce small cards to residents
The "red card", as a contact card for party members, mainly serves young party members and new party members in the community. Yang Lei told reporters that because young party members in the community are busy with work, or because they do not know much about the specific situation of community party organizations, their enthusiasm and participation in organizational life are not as good as those of old party members. Through the distribution of this card, young party members and new party members can learn about the specific information of the community party organization in a timely manner and find a sense of belonging in their identity. At the same time, it is also convenient for community party organizations to contact and manage grassroots party members, keep abreast of their ideological dynamics and work and life conditions, and provide necessary help and guidance.
"There are a total of 306 party members in our community, many of whom are in-service party members, who are usually very busy with work and rarely have time to participate in party member activities in the community. By distributing this card, we hope to remind them that you are party members in our community, and you should actively participate in all aspects of the work of the community and play the vanguard and exemplary role of party members. "In addition, we will call them regularly and invite them to participate in the activities of party members in the community, so that they can feel the warmth and care of the community party organization." ”
In the future, the "small card" service experience will be upgraded again
The Nanmeiyuan community said that the small cards distributed so far have undergone a small "upgrade", and a new "community cloud" QR code has been added to facilitate residents to obtain more community information by scanning. In the future, the community will continue to "upgrade" and "optimize" these two cards. For the contact card of the neighborhood committee, the relevant content will be further enriched, including adopting reasonable suggestions from residents and adding the special service content of the community's "15-minute life service circle". For the party member contact card, consider adding some personalized elements, such as the time of party membership, party age, etc., so that they can better understand their party membership and stimulate their sense of party membership and responsibility. These two "red and green cards" in Nanmeiyuan community are a microcosm of community service innovation, and they are also a practice of community party building leading community governance. In a simple and effective way, these two "small cards" not only provide intimate services for residents, but also build a sincere "heart-to-heart bridge" between the majority of residents and grassroots workers.