On the afternoon of May 15, the 2024 FISU Football World Cup is about to start, and at the Dalian Youth Training Base, the first New Zealand team to arrive in Dalian paid for the venue training fee with a VISA card with the assistance of the service commissioner of the Bank of China, fully experiencing the convenience and speed of wild card payment.
As one of the main financial service institutions of this competition, Bank of China Dalian Branch has fully sounded the "charge" of financial service protection, and under the strong support and guidance of Dalian Branch of the People's Bank of China, it has played the "five cards" and strived to complete the financial payment and service guarantee work of this event with high standards and high quality.
Play the pre-game preparation card well to pay for peace of mind
Bank of China Dalian Branch attaches great importance to the service work of this event, and has set up a special working group to mobilize the resources of the whole bank, coordinate the whole jurisdiction, formulate the task book and timetable, refine the division of labor, and consolidate responsibilities to ensure that the whole bank is a game of chess and escort the smooth development of the financial services of the event.
Under the guidance of the Dalian Branch of the People's Bank of China, the bank has set up financial service areas in designated hotels and training bases, placed promotional materials such as the "Payment Guide for Foreign Visitors" in prominent locations, and equipped business backbones with strong language skills to provide on-site financial services.
In the handbook obtained by the head of the event in advance, pre-departure instructions such as foreign currency exchange service area, currency exchange, overseas bank card consumption payment, cash withdrawal, and domestic mobile payment have also been added, so that participants can understand before entering the country, make corresponding arrangements in advance, and eliminate payment anxiety.
Play the payment protection card and cash exchange to meet the needs
Recently, Bank of China Dalian Branch has launched the first currency exchange machine in Northeast China at Dalian Zhoushuizi International Airport, which has greatly facilitated the demand for RMB banknotes for foreigners after coming to Dalian and successfully opened up the "last mile" of payment services for overseas visitors.
The self-service equipment fully supports 20 kinds of foreign currencies such as US dollars, British pounds, and euros to exchange RMB cash, and can use 8 kinds of certificates such as ID cards, passports, and Hong Kong, Macao and Taiwan passes to complete identity verification.
At present, Bank of China Dalian Branch can provide foreign currency exchange services in 99 outlets, and all 233 ATM self-service machines support 7*24-hour withdrawal of mainstream international bank cards. In the high-frequency activity area of the participants, the bank realized the ATM change withdrawal function through equipment upgrading and transformation to meet the needs of the participants for small cash use; Provide RMB coin purse exchange services at merchants and business outlets in key areas to meet the diversified cash use needs of participants.
Play the card of environmental construction and continue to optimize the payment ecosystem
In addition, Bank of China Dalian Branch added 4 ATMs to key activity areas such as hotels, event bases, and supermarkets to meet the needs of foreign card withdrawals. Set up foreign currency exchange points in accommodation hotels and training bases to meet the needs of foreign currency cash exchange; Green channels will be set up in the surrounding outlets, and bilingual service personnel will be allocated to meet the various financial service needs of the participants; Focusing on the eight scenarios of "food, housing, transportation, travel, shopping, entertainment, medical care, and learning", we sorted out the merchants that accept wild cards, and achieved 100% full coverage of the outdoor card acquiring business in key areas, so as to ensure that the participants get a good experience when paying for consumption.
Play the youth volunteer card well, and improve service training
In order to better enable the participants to enjoy the payment facilitation service, Bank of China Dalian Branch selected 50 young employees who are proficient in business and fluent in foreign languages to form a volunteer service team, and carried out payment service training for many times, assisting and guiding foreigners to realize foreign currency exchange, mobile payment, coin wallet exchange and other financial services.
On April 24, the Municipal Education Bureau organized a training meeting for volunteers and service commissioners of the China Sports Federation World Cup. At the meeting, Bank of China Dalian Branch sent staff to more than 300 young volunteers in the city to conduct overseas bank card payment, cash payment, mobile payment, account services and digital yuan and other financial business training. Through this training, the volunteers had a more comprehensive and in-depth understanding of the payment process, payment methods and problem solutions, and improved the overall level of financial services for the volunteers.
Play the on-site service card and fully guarantee the event service
During this event, Bank of China Dalian Branch will continue to provide self-service services for airport and railway finance; At the foreign currency exchange points of designated hotels and youth training bases, do a good job in payment publicity, on-site consultation and services; Continue to do a good job in the inspection and training of acquirers in key areas to ensure that the consumption payment channels of foreign card acquirers are unimpeded; Guarantee cash supply at bank branches, self-service kiosks, partner merchants and hotels.
"We look forward to providing high-quality, efficient and convenient financial payment services to participants from all over the world, and contributing to the success of this international competition." Duan Xiaoqian, president of the Dalian branch of the Bank of China, said.
As the most internationalized commercial bank in China, Bank of China has set up more than 500 branches in 64 countries and regions around the world. For a long time, Bank of China Dalian Branch has been providing financial services for major foreign-related activities such as the Dalian Summer Davos Forum and the Cross-border Matchmaking Meeting, which have been well received by all sectors of society and supported Dalian's high-level opening up with practical actions.
(Qian Yu)
(Ersanli edited by Luo Qi)