1. How far in advance should I enter the station to catch the high-speed rail?
In the usual off-season, it is generally better to enter the station at least 30 minutes in advance, and it takes a certain amount of time to check the ticket, go through the security check, find the boarding gate and other processes after entering the station. Check-in usually starts 10 to 15 minutes before departure and stops 3 to 5 minutes before departure. When there are many people in the peak season, you should have a little more time in advance, so as not to miss the high-speed rail. When I go to a big station like Guangzhou South Railway Station, I usually enter the station 45 minutes early.
2. If I take the high-speed rail and sit at the station, can I take it back for free?
If you are sleeping in the car, or playing games, and accidentally sit at the station, if the distance is relatively short, such as 1-2 stops, you can go to the flight attendant to explain the situation and ask for help as soon as possible.
She will usually help you contact the captain, who will help you drive a certificate of record and help you contact the commander of the car that took you back. You will have the opportunity to take the bus back to the terminal station without having to buy a new ticket, just with the record certificate.
Remember to have a good attitude when communicating, after all, you are asking someone for help.
Article 37 of the Detailed Rules for the Handling of Railway Passenger Transport stipulates that when a passenger needs to be returned due to mis-sale, mispurchase, mis-boarding or passing through the station, the conductor shall prepare a passenger transport record and submit it to the stop ahead. The station should indicate "mistaken ride" on the back of the ticket and stamp the station name, specifying that the nearest train will return free of charge.
3. What should I do if I am late for the high-speed rail?
You are on the way to the high-speed rail station and you find that you are going to be late and can't catch the train, don't panic. You also have one more chance to change your booking. For high-speed rail trains on the same route before 24:00 on the same day, as long as you can buy a ticket, you can change it once for free.
1. The following regulations shall be applied to the change:
(1) If you have more than 48 hours before departure, you can change to a train within the pre-sale period.
(2) Within 48 hours before departure, you can change the train before the boarding date shown on the ticket, and the train on or after the boarding date shown on the ticket will not be changed.
(3) After driving, passengers can still change to other trains before 24:00 on the same day.
(4) When changing the arrival of the train, the baggage should be changed or cancelled more than 48 hours before the departure time, and if the baggage has already been checked in on the original ticket.
2. There are two ways to change your booking:
(1) You bought the ticket on the 12306 APP, you can change it on the 12306 APP. Before departure, find the "paid" order in "My Orders" and change to another train immediately. Each passenger can make one change.
(2) If you bought the ticket in cash or have printed the reimbursement voucher, you can only change and refund the ticket at the ticket window of the station. Tickets purchased on the 12306 APP can also be changed and refunded at the ticket window at the station.
3. Change fee
Other trains on the same route on the day of the change are free of charge.
If you change the line, the ticket of the same price will be changed free of charge; The difference between the lower fare and the higher fare; The difference between the high and low part of the difference will be refunded after deducting the refund fee.
Of course, the second-class ticket for the first-class ticket and the business ticket also have to make up the difference.
4. Can I make multiple changes?
One ticket can only be changed once. After the ticket is changed, if the passenger cancels the trip, the ticket can be refunded according to the regulations, but the ticket changed after driving cannot be refunded.
5. How do I get a refund?
If you can't change the ticket, you must hurry up and apply for a refund before driving. The cost is related to the distance drive:
More than 8 days before departure: No refund fee will be charged.
More than 48 hours to less than 8 days before departure: The refund fee will be charged at 5% of the fare, and the minimum fee will be 2 yuan.
More than 24 hours but less than 48 hours before departure: 10% of the fare will be charged, with a minimum of 2 yuan.
Less than 24 hours before departure: 20% of the ticket price will be charged, with a minimum of 2 yuan.
After driving, no refunds will be given.
There are also some details of the refund fee charged as shown in the figure below:
6. If you miss the driving time and change to the train that cannot be purchased on the same day, you can only buy a new ticket.
4. What should I do if I catch the high-speed rail and find that I forgot to bring my ID card?
Open the 12306 APP, slide down on the home page to open "Temporary Identity Certificate"
Follow the instructions to fill in your personal identification information and you will be able to apply for a "temporary identity certificate"
5. What should I do if I take the high-speed rail and forget something on the car?
1. Open the 12306 APP, and slide down on the home page to open "Lost Item Registration"
Follow the instructions to fill in the lost item information,
You can also directly search for "Lost and Found Claim"
Results are generally available within 6 hours after registration.
There will be a lost and found office at stations with high passenger traffic.
2. Call the manual customer service number 12306. Explain the situation, ask the customer service staff for the contact information of the conductor, if you do not leave your name, phone number, and information about the train you are taking, and the characteristics of the lost items. Wait for a reply.
3. If it is a valuable, if you can't find it, you can choose to call the police. High-speed railways are generally equipped with monitoring equipment, and it is more conducive to retrieving monitoring to retrieve items.
4. Fresh and perishable items and food are not responsible for storage.
#深度好文计划#六. What should I do if I get sick on the high-speed rail?
If you suddenly fall ill on the high-speed rail, ask the station and train staff for help. If you want to get off the train due to injury or illness during the journey, you can go to the station to apply for a refund within 30 days after getting off the train after verification by the station and the train. The difference in fare can be refunded for unfinished journeys after deducting the refund fee.
7. What should I do if I want to order takeout by taking the high-speed rail?
Open the 12306 APP Find the "Catering & Specialties" section Enter the train number and departure date Click "Start Ordering"
Once you've selected your departure and arrival stops, you'll be able to see the stops that offer takeaway services along the way. "Pay Immediately" after ordering a meal.
After the order is successful, the railway station service staff will deliver the meal to the carriage and seat designated by the passenger.
If you have any more knowledge about high-speed rail, please leave a message in the message area, and you will be told everything you know.
Source: Baidu Miaoxue 2
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