At 5 a.m. on May 11, a man named Mr. Zhu in Nanjing, Jiangsu Province, whose pregnant wife suddenly felt abdominal pain and found that the amniotic water had broken, so he hurriedly drove his wife to the Jiangsu Provincial Maternal and Child Health Hospital for first aid. Due to the heavy rain in the weather, there were two barricades at the entrance of the hospital, and Mr. Zhu saw the security guard in the security booth playing with his mobile phone, so he told him that his wife's amniotic water had broken and asked to open the door.
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However, the security guard was indifferent, simply pointed out the inpatient floor, and continued to play with his phone. Mr. Zhu advised back and forth, but the security guard was still reluctant to get out of the car and open the barricade. Angry, Mr. Zhu had no choice but to park his car outside the door and run to find a nurse himself. The nurse was also angry when she heard this, and went downstairs to blame the security guard, who reluctantly removed the barricade.
Subsequently, Mr. Zhu took his wife to the emergency department and was about to drive to get her documents, but when he went out, he found that the roadblock was blocked again. At this time, the security guard refused to open the door, and asked Mr. Zhu in an unfriendly tone, "Can't you open it yourself without hands?" The next day, Mr. Zhu posted the incident on the Internet, which aroused heated discussions among netizens.
Subsequently, after media interviews, the hospital said that "this incident has not happened yet". But the video clearly recorded the whole process, and the attitude of the security guards was difficult to argue. Under the pressure of public opinion, the hospital and the security guard formally apologized. However, netizens are still inconsistent on this matter. Some netizens questioned Mr. Zhu's "unilateral black". They believe that it is impossible to conclude who is wrong and who is right without complete details.
It was also pointed out why Mr. Zhu did not directly open the barricade and chose to stop people. These doubts cannot be ignored. However, the fact is that the security guard can be clearly seen playing with his mobile phone during working hours, and the request of an emergency patient should be understood and responded to immediately, rather than perfunctory. Furthermore, as a janitor, opening the way is one of his main duties.
Another part of netizens sided with Mr. Zhu. They pointed out that the attitude and timeliness of security work do need to be improved; More importantly, if the entrance of the hospital cannot be passed by itself, it has the right to ask others for help, which is the basic service spirit that should be fulfilled. In addition, the hospital's subsequent outright denial was outrageous.
On the night of the incident, it was midnight, which is the time when emergency accidents are frequent, and every minute is precious to patients, and security guards, as the first gatekeepers of the hospital, should be full of compassion. The incident arose from a security guard's work attitude. However, the deeper problem lies in the need for improvement in the concept of hospital security management and service awareness.
As a public health institution, hospitals and security departments should establish a sound responsibility system, strengthen the training and supervision of subordinate security guards, and ensure that timely and efficient assistance can be provided to patients at all times. Only in this way can we truly fulfill the social responsibility of medical institutions.
The incident has also sparked a wide public discussion about the healthcare industry. Some netizens pointed out that similar incidents are not uncommon, and many hospital guards still lack the service concept they should have. They called on medical institutions at all levels to conscientiously sum up lessons and effectively ensure the quality and quality of the most basic staff, so that the concept of "people-oriented" can truly run through all aspects of operation.
At the same time, the public is also reminded not to be too absolute, and not to jump to conclusions without a full understanding of the real situation. The hospital has responded positively and explained the incident, and the security guard has apologized to the patient.
But the key is whether hospitals actually learn from the lessons and take strong steps to improve similar loopholes, which will directly affect whether the public can still have a more humane treatment experience in the future. At this time, we look forward to the joint efforts of all parties to build a medical security system with a higher level of service and stricter management.
At last
As the face of a medical institution, security work is an important and sensitive position. Every action and speech of frontline security guards may have a direct impact on the situation and feelings of patients and their families. However, the quality of individual staff is not destined to determine the level of service provided by the entire health system.
The incident provided a valuable opportunity for reflection on the hospital and the security sector. Hospitals should learn from the lessons and conduct more comprehensive and systematic training, assessment and supervision for junior security guards to ensure that they always maintain their due professional attitude and humanistic care. At the same time, it is also necessary to establish a good accountability mechanism, and in the event of inaction, it is necessary to make timely decisions.
And we, as the public, should not be too conclusive until we fully grasp the truth, lest put too much pressure on medical institutions. It is important to strengthen the responsibility of the management through democratic supervision, promote the continuous improvement of the overall service level, and protect the legitimate rights and interests of each patient to the greatest extent.
Only by working together and respecting each other can we build a good environment for people to seek medical care with peace of mind. This is also one of the important points of current medical reform. I believe that with the concerted efforts of all sectors of society, we will see a new era of medical services with more humane services in the future.