On this year's China Brand Day, Foton Motor officially and publicly responded to the Cummins gas machine "emission storm" incident.
And this media briefing, which is only half an hour, is destined not to be "satisfied" by everyone.
Is there an emission problem with Cummins gas machines? Does not meet the requirements of the announcement? This involves China's Ministry of Ecology and Environmental Protection and China's Ministry of Industry and Information Technology, and their answers should be the most authoritative, fair and objective.
A few months have passed since the issue was issued, and the two departments have not issued any official notices on these issues. Therefore, no one can jump to conclusions until the truth of the matter is clarified.
It's like whether a person has a disease or not, what disease he has, and needs to go to the hospital for a check-up.
If there is a problem with the product, you can reflect the problem to the manufacturing enterprise to seek a solution, and if it cannot be solved, you can complain to the supervision and management department, and if there is an economic dispute, you can resort to law, and each problem has a reasonable and legal solution channel.
While everyone has the right to monitor and "blow the whistle", not everyone is a judge. Supervision by public opinion cannot replace the administration of justice by the courts, and supervision by the media cannot be turned into "trial by the media."
"Whoever asserts shall bear the burden of proof" is the general rule of proof stipulated in the Civil Procedure Law of the People's Republic of China. Whether the evidence is true and established is determined by law.
"What kind of enterprise is a responsible enterprise and what kind of product is a good product", everyone has their own standards.
For Foton Motor, instead of self-certification, it is better to turn around and face the user, because the enterprise must be responsible for the user.
Foton's media briefing on May 10 was supposed to be for their customers.
At the briefing site, Liu Xuguang, vice president and spokesman of Foton Motor Group, issued a solemn statement on behalf of Foton Motor, which is actually four commitments made by Foton Motor to users and society, including:
1. All products of Foton Motor fully comply with the national environmental protection requirements and do not have any emission problems;
2. Foton Motor shall disclose information in accordance with the requirements of national laws and regulations, and make all public information objective, fair, legal and compliant;
3. Foton Motor will be responsible for customers to the end and resolutely fight against false remarks and unfair competition;
4. Foton Motor will actively respond to the call of the national "Qinglang Action" and make new contributions to the healthy development of the automotive industry in the new era.
"It is the meaning of Foton Motor's existence to let truck drivers enjoy the best products and services, alleviate their labor intensity, and provide a comfortable car environment, as well as the responsibility and mission of the main engine factory." Foton Motor is so committed and is also putting it into action.
For the newly released Auman 2024 full range of gas vehicle products. In terms of warranty services, in addition to enjoying the top ten natural gas service commitments launched in 2023, including 5C pieces of 5-year ultra-long warranty; 3-year warranty for gas cylinder installation; 700,000 kilometers of post-processing are free of working hours; Auman 15N gas machine 100,000 kilometers ultra-long maintenance; Engine cylinder faults are only replaced but not repaired; Disclaimer of Liability; Free night outings; High compensation for lost work; Solar terms commitment; "321" flash repair service, etc.
For Auman 15N gas tractors and trucks sold from May 1 to December 31, 2024, Foton Motor Service has increased its weight and launched a "3+5" complete machine warranty, that is, a 3-year complete machine warranty for Fukang 15N engine + a 5-year full box warranty for ZF automatic transmission.
The current warranty policy is implemented in accordance with important parts, general parts, electrical components and wearing parts, and the important parts of the industry are basically guaranteed for 24 months. At present, Auman has more than 80 important parts such as valves and four matchings; More than 50 kinds of general parts such as EGR system and supercharger are all adjusted to a 3-year warranty for the whole machine, in order to gain more long-term trust and support from users.
As a leading commercial vehicle enterprise in China, Foton Motor has demonstrated a high degree of confidence in its own products and a sincere attitude to protect the rights and interests of users.
"What makes a good product?" This criterion is not in the product developer, nor in the seller, not in the media, but in the customer's choice.
Giving the choice back to the user is the easiest way to go.