New energy vehicles have slowly occupied the mainstream of the market, and intelligent driving has become the primary condition for people to change their cars.
However, when this long-awaited joy is interrupted by a series of episodes, the loss and helplessness can only be experienced by the parties concerned.
Recently, a Mr. Zhao from Shijiazhuang encountered such a thing that made people laugh and cry, and his experience of buying a car was enough to make people shout "It is not easy to buy a car, but do it and cherish it".
On May 9, Mr. Zhao confided his experience to the surging quality concept complaint platform with full expectations. He recounted that he waited patiently for half a year, and finally waited for the exciting moment of picking up a new car, the M9.
But when he came to the Hongmeng Zhixing Authorized User Center Shijiazhuang International Automobile Trade Park in high spirits, ready to welcome his "new partner", he encountered a "blow to the head".
It turned out that during the car inspection, Mr. Zhao found that the electric adjustment function of the rear seat seemed to be joking with him, and the electric button was pressed without any response, like a silent stone.
Although the on-site staff rushed into battle and made some troubles, they still failed to wake up this "sleeping" function, and even put forward a plan that might need to be dismantled and repaired.
Mr. Zhao felt the grievance in his heart, the new car had not yet opened the door of the delivery center, and it became a "sick number", how can this be accepted? He strongly demanded a refund for the return of the car, after all, who wants to spend money on "trouble" to go home?
In this regard, on May 10, the staff of the relevant delivery center responded, revealing a bit of helplessness and apology in their tone. They stressed that they were actively communicating with Mr. Zhao to find a solution that would satisfy both parties.
The staff member also explained that many functions of electric vehicles rely on high-tech chips, and the small problems encountered can often be solved through software upgrades.
As for whether the vehicle has recovered and what the cause is, it is necessary to ask a technical master to come out before an authoritative diagnosis can be given.
However, in the eyes of the majority of netizens, this remark does not seem to be able to completely calm the doubts in their hearts.
After all, there will be a "strike" on a new car, is the "threshold" for quality control too low?
Think about it, if this car once it hits the road, won't it become a "hidden danger" for mobility, which makes people worry? The speed and efficiency of the new car can't help but make people wonder if the car is "lacking calcium" when it leaves the factory, or is it "congenitally insufficient"?
Maintenance also needs to be "disemboweled", this service, this quality, it is inevitable that people will draw a big question mark in their hearts, and some netizens even ridiculed: "Where is this to pick up the car, it is simply to mention an 'ancestor' to go home!" ”
Regarding Mr. Zhao's insistence on returning the car for a refund, many netizens expressed their empathy and stood in line to support. In their view, consumers spend real money, the picture is a rest assured, worry-free, if even the most basic quality assurance can not be done, then how can the enterprise talk about credibility, how to talk about the future?
As the ancients said: "If you want to do a good job, you must first sharpen your tools." "For car manufacturers, every car is an extension of their brand reputation, and any small flaw can become an anthill in the brand building.
Let's take a look at other cases on the market, such as when Xiaomi faced the same problem, it was called a neat and straightforward promise, and directly promised to return the full amount, which won a lot of applause.
In contrast, the practice of asking the world seems to be less atmospheric and more hesitant, which not only tests the patience of consumers, but also tests the pattern and responsibility of the brand.
This incident is a wake-up call for all automakers: speed and innovation must not be lost sight of the cornerstones of quality.
As the saying goes, "sharpening knives do not mistakenly chop wood", only by controlling the quality at the source, can consumers feel at ease on the road, and enterprises can also ride the wind and waves in the fierce market competition, and achieve steady and far-reaching results. After all, once trust collapses, the road to rebuilding is long and difficult.
#头条创作挑战赛#
#石家庄一问界M9交付现场出 "fault" return refused#