China Economic Net News, reported at 21:17 on April 24, 2024, Beijing time——
Phoenix Legend's "Auspicious Ruyi" 2024 Tour Changzhou Station ended successfully, but a rights protection incident about "pillar tickets" has attracted widespread attention.
According to the video posted by netizens, some fans spent 960 yuan to buy two concert tickets on Damai.com, but the seats at the scene were blocked by a cement pillar, and the viewing experience was greatly reduced. The fan angrily demanded a refund, but was rejected by the platform
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In response to this incident, Damai.com quickly reacted, apologized through the official Weibo at 15:20 on the 24th, and confirmed that the occlusion problem did exist, and actively communicated with the fans involved about the follow-up process. At present, the refund matter has been successfully resolved
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It is gratifying that Linghua of the Phoenix Legend also spoke out through Weibo at 15:55 on the 24th, expressing her full support for the fans involved to defend their rights. She made a heart-warming promise: "On May 4th and 5th, if you are free, I will leave you a ticket for the Bird's Nest, hoping to help you find the joy of that blocked weekend!"
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This incident has also caused the industry to think deeply about the performance ticketing industry. The report points out that there are three major problems in the current performance ticketing industry: the difficulty of refunding tickets has become a stubborn problem in the industry, and platforms often refuse to refund tickets on the grounds of ticket scarcity and timeliness; consumers encounter "blind selection" of seats when purchasing tickets online, and some venues do not support seat selection, resulting in problems such as "pillar tickets" and "wall root tickets";
We look forward to further standardizing the performance ticketing industry to provide consumers with better services and experiences. At the same time, I also praised the Phoenix Legend and Linghua for their heart-warming actions, they used practical actions to convey positive energy and show the power of idols!