China Net Finance, April 16 - The number of complaints on the woodpecker complaint platform showed a significant increase in March. According to the data, from March 1 to March 31, the woodpecker complaint platform received a total of 1,460 valid consumer complaints. The number of complaints in March increased by about 127.4% compared to 642 complaints in February.
According to the platform data, from the perspective of the industry, the financial and wealth management industry accounted for the highest proportion of complaints in March, with 661 complaints, accounting for about 45.27%, and the education and training industry ranked second with 201 complaints, accounting for about 13.76%; The Internet industry ranked third in terms of the number of complaints, with 192 complaints, accounting for about 13.15%.
Financial management: The number of complaints in March was 661, and the service fee sued by New Orange Youpin pushed up the cost of borrowing
In March, the number of complaints in the financial and wealth management industry increased significantly to 661 in a single month, and the types of problems involved were still frequent harassment, violent collection, high interest rates, head cuts, and arbitrary fees.
Recently, some users complained that they borrowed money through the Internet platform New Orange Youpin and found that in addition to repaying interest, they also needed to pay additional service fees, and the actual borrowing interest rate was far from the contract interest rate. According to the loan contract provided by it, it can be seen that the loan was issued by Jin Meixin Consumer Finance with an interest rate of 16.9%, while an additional service fee of 111.54 yuan was added to the repayment bill of New Orange Youpin, resulting in a monthly repayment of 1,205.43 yuan, and the actual annualized interest rate of the loan was close to 36%.
New Orange Premium is a borrowing platform under Jinzhong Longxin Internet Microfinance Company, formerly known as New Orange Installment. Up to now, the number of complaints on the woodpecker complaint platform has reached 49.
Typical complaint: New Orange Youpin
Education and training: 201 complaints per month, and Yancai Education was sued for false propaganda and difficult refunds
In March, the education and training industry ranked second with 201 complaints, accounting for about 13.76%. The complaints are mainly reflected in the false propaganda of education and training platforms, the closure of the company, the poor quality of teaching services, the difficulty of refunds and the inducement of loans
Some consumers complained that before signing the contract, the staff of Yancai Education had claimed to them that the institution had a cooperative relationship with a university to which it had applied and promised to provide training and research materials. As a result, consumers paid 13,800 yuan for training through the Taobao platform.
However, after the results of the postgraduate examination were announced, the consumer consulted the official of the university and learned that there was no such cooperative relationship between the university and the graduate education. The student immediately asked the teacher of Yancai Education about the matter, but the teacher said inconsistently and avoided the topic.
In addition, a number of students also said in their complaints that they had also claimed to cooperate with a certain university in their publicity, and said that they had verbally stated that "admission is guaranteed". These students actually pay about 14,000 yuan. When students find out that the school is not meeting their promises, their requests for refunds are never resolved.
Typical complaint: Elite education
Internet: The recharge of minors' games has attracted attention again
In March, there were 192 complaints on the Internet, among which the problem of underage recharge of online games is still common and needs to be solved urgently. Relevant sources pointed out that this problem involves many complex factors, including technical loopholes, lack of parental supervision, and ambiguity of the responsibilities of game companies, which has brought great challenges to the protection of the rights and interests of consumers, especially minors.
Typical complaint: miHoYo
The complainant said that his child used the iPhone 12 to recharge the game "Genshin Impact" without the permission of the guardian, and the recharge amount was as high as 648 yuan. The child's mother received a WeChat deduction notice, and at first she did not know the source of the fee, but after checking the statement, she learned that the child had made a charge in the game. "Contact refund was denied," the complainant said.
It is worth noting that on the woodpecker complaint platform, there are also many complainants who have filed complaints against miHoYo for the issue of recharge and refund of underage games. Judging from the complaints, the high refund threshold, the complicated evidence presentation process, and the prevarication of the customer service handling attitude have become the main obstacles in the process of applying for refunds.