Text: Small cakes
Edit|Entertainment slippers
Foreword
I bought a ticket for 1399 yuan, and 80% of the handling fee will be deducted for the refund, and I can only return 280 yuan, can you accept this kind of thing?
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The video comes from the @爱jinannews client
On March 20, 2024, Zheng Xin purchased tickets for Deng Ziqi's concert in Hefei on March 31 through an online ticketing platform. Unfortunately, Zheng Xin was hospitalized urgently due to physical discomfort and needed a refund.
When Zheng Xin tried to refund the ticket, she was told that according to the platform's policy, a handling fee of up to 80% would be deducted. Although she submitted a hospitalization certificate and explained her special situation and requested a full refund, the other party said that she still needed a complete hospital stamp, a valid machine-printed certificate and a proof of payment.
After Zheng Xin provided the corresponding proof according to the other party's requirements again, the other party still refused to refund the ticket. Due to the reason of "strong real name", Zheng Xin could not transfer tickets, and Zheng Xin, who couldn't bear to waste thousands of yuan, could only be discharged from the hospital early and dragged his unhealed body to watch the concert.
As soon as this topic spread to the Internet, the comment area was immediately full of people, let's take a look.
Netizen comments
Netizen: Celebrities treat you as family, don't overdo it
[covering his face] what family wants to charge so much money
Netizen: Harvesting is not negotiable[Look]
I'm afraid it's not cut into the main artery!
Netizen: Have you ever been to a concert live?
(silently raises hand)
Netizen: This kind of performance nature, there is no enough reason, and not a single point should be refunded
[Covering his face] is afraid of preventing scalpers from accidentally injuring normal people
Netizen: I don't think there's anything wrong with it, put an end to scalpers, and overkill must be corrected
Alas, scalpers are so hateful
Personal opinion
In Zheng Xin's example, we see an extremely common but very unreasonable phenomenon: consumers are often troubled by high handling fees when they have to refund their tickets. The 1399 yuan ticket is only refunded 280 yuan, which means that the refund fee is as high as 80%, which is undoubtedly an infringement of consumer rights.
Consumers are often not clearly informed of the specific rules for ticket refunds when purchasing tickets, especially when it comes to high handling fees. This concealment of information is not only unfair, but also violates the principle of transparency. Any terms of service, especially those that may place a significant burden on consumers, should be clearly displayed and interpreted.
While merchants have the right to set their own refund policies, these policies need to be reasonable and should take into account special circumstances, such as medical conditions, emergencies, etc. A reasonable refund fee should be a reasonable estimate based on the actual situation, not an unwarranted financial penalty.
When their rights and interests are violated, consumers should make good use of legal tools. Complain to consumer advocacy organizations or even pursue your rights through legal channels. Publicizing unfair practices on social media is also an effective way to get the attention of the public and authorities.
In the face of unreasonable refund fees, consumers should take active action to protect their legitimate rights and interests. At the same time, it calls on relevant departments to strengthen supervision to ensure the fairness and transparency of the ticketing market, so that consumers can enjoy culture and entertainment while not being troubled by unreasonable economic burdens.
Write at the end
Many people in the comment area think that it is to eliminate scalpers, but this may also harm those who really want to refund their tickets because of accidents, what do you think about this?
#评论区 ##网友##演唱会##邓紫棋##黄牛##退票#
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