The storm of concert ticket refunds has resurged, and disputes between consumers and organizers have continued. Recently, some consumers have reported that they applied for a refund when there were still a few days before the performance, but they were deducted a high handling fee, which aroused social concern. So, can we find a fairer solution to this seemingly simple refund dispute?
First of all, we need to realize that the purchase and refund of concert tickets actually involves a contractual relationship between the consumer and the organizer. When a consumer is unable to attend a show for any reason and requests a refund, it is effectively a breach of contract. According to the law, the breaching party shall bear the corresponding liability for breach of contract.
However, concert tickets have their peculiarities. It is different from ordinary commodities in that it has strong personal attributes and cannot force consumers to watch it. Therefore, when it comes to refunds, we can't simply apply the general rules for returning goods.
So, how do we develop fairer refund rules? On the one hand, the organizer needs to ensure that its own interests are not lost, and on the other hand, consumers should also enjoy a reasonable right to refund tickets.
To this end, we may consider introducing a more flexible refund policy. For example, depending on factors such as the length of time until the performance, whether the tickets can be re-sold, etc., there are different refund fee ratios. At the same time, consumers can also be encouraged to transfer tickets through formal channels to reduce the loss caused by ticket refunds.
In addition, we should also strengthen the supervision of the performance market and regulate the behavior of the organizers. Those organizers who deliberately set high refund fees and infringe on the rights and interests of consumers shall be punished in accordance with the law.
In short, the issue of concert ticket refund is not a simple issue of right and wrong, but requires us to seek a fairer solution within the legal framework. By formulating more reasonable refund rules and strengthening market supervision, we can better balance the interests of consumers and organizers and promote the healthy development of the performance market.